- What is UOB Personal Internet Banking?
- UOB Personal Internet Banking is specially developed by United Overseas Bank to provide secure banking services over the Internet, using the latest Internet banking technology. With UOB Personal Internet Banking, you are able to access your bank accounts and carry out banking transactions over the Internet anytime, anywhere.
- What kind of banking transactions can I perform at UOB Personal Internet Banking?
- We have a comprehensive list of banking transactions that you can perform at UOB Personal Internet Banking. Please click here to view the list.
- How will I know if the Bank has received my banking instructions?
- You will be given an acknowledgement number whether your transaction is successful or not. Hence, it is important that you wait for the acknowledgement number to appear on the screen before you change screens or exit from the UOB Personal Internet Banking website. However, for Order Taking transactions which are Remittance, UNIRinggit Redemption or Privilege Shopping Transactions, there will not be any acknowledgement number. We would suggest that you keep a print-out of the Confirmation Screen of the Order Taking transactions for reference purposes.
- If my connection to the Internet gets disconnected while I am at UOB Personal Internet Banking, how will I know if the transaction is effected successfully?
- Should the UOB Personal Internet Banking service become temporarily unavailable due to host or technical problems, you will receive an acknowledgement number regardless whether you transaction is successful or not. However, if you do not receive any acknowledgement number, you will need to perform the transaction again.
- How do I register for UOB Personal Internet Banking?
If you wish to register for UOB Personal Internet Banking, you must be 18 years and above, an individual or joint account holder (with signatory condition of anyone to sign).
If you have
- UOB ATM Card & Credit Card with PIN - Activate your UOB Personal Internet Banking at any UOB ATM machine. Click here to view the steps to be performed at the UOB ATM screen.
- Credit Card without PIN number - Via registration form. Click here for more info.
- Retail banking accounts (current / savings / unit trust / fixed deposit) but without any ATM card - Please proceed to your account-maintaining branch.
- Any of the above and residing or working overseas - Via registration form. Click here to for more info.
- How do I enable Java on my browser?
To access UOB Personal Internet Banking, you would need to enable these features on your browser.
For Internet Explorer:
- In Internet Explorer, on the 'Tools' menu, click 'Internet Options'.
- On the 'Privacy' tab, ensure that the slider is at the Medium security level.
- Click the 'Advanced' tab. Scroll down. Ensure that either of the following is checked:
- Under Java (IBM), 'Use Java 2... ‹ applet › (requires restart)'
- Under Java (Sun), 'Use JRE... ‹ applet › (requires restart)'.
- Click 'OK' button to exit the dialogue box.
For Windows Vista user, please perform the following additional steps:
- Click on "Tools" on Internet Explorer menu bar.
- Click Manage Add-ons. In the Manage Add-ons window, kindly ensure that Tool Bars and Extensions are highlighted on the left hand side of the window.
- Look for "Web Browser Applet Control" & enable them.
- Why must my browser be Java-enabled?
The Bank uses a Java applet for added security (beyond the 128-bit SSL) to encrypt your Password/PIN before it is transmitted to the Bank. Without being Java-enabled or having an updated JRE (Java Runtime Environment), the applet will not work and you will not be able to login to UOB Personal Internet Banking.
- How do I know if my browser is Java-enabled?
Check that your browser settings comply with the recommendations in Question 1. If Java is not installed in your system, you will be prompted with the following error message when you attempt to login to UOB Personal Internet Banking
"Security applet cannot be loaded"
- How do I check the Java(JRE) version from my browser?
- How to check if JRE is outdated, corrupted or JRE is not installed
in my PC?
You will still not able to login even though you've keyed in your User ID & Password as the Internet Banking login page will still be shown.
- How do I install JRE in my PC?
- How do I enable cookies?
- Is it safe to bank at UOB Personal Internet Banking?
UOB Personal Internet Banking has, in place, a system that provides a high standard of security for banking over the Internet. This security system employs Secured Sockets Layer 128-bit encryption (one of the highest levels of encryption generally available today) and a two-tier authentication technology that uses a User ID and a Password, to safeguard the confidentiality of your personal account information and banking transactions.
- How can I be certain if the web page that I am on is secure?
- Can I take any additional steps to make online banking more secure?
While the Bank has taken steps to keep your
account information secure, we wish to advise you, as a registered user, to play an important role in
maintaining the security of your account information. You should always keep your UOB Personal Internet Banking
User ID and Password confidential. Memorise them and NEVER write them anywhere nor reveal them to anyone.
Please take note that no representative of the Bank should ever ask you for your UOB Personal Internet Banking
You should also change your Password from time to time, using the "Change Password" feature
available on UOB Personal Internet Banking.
Before you exit the UOB Personal Internet Banking page, always
clear your browser's disk cache, especially if you are accessing your accounts using public terminals. This will
prevent your account information from being kept on the terminals. Instructions on how to clear your
browser's disk cache are provided on the screen when you select "Exit" on the UOB Personal Internet Banking web
You should always exit UOB Personal Internet Banking before moving on to other websites.
Install an effective personal firewall1
on your PC together with anti-virus2 and anti-Trojan horse3
softwares to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes
may damage and/or destroy your personal data if undetected. Worse, some can even capture your password keystrokes
and other personal information and send them to another person without your consent.
Personal firewalls serve two basic functions.
They protect your system from unsolicited scans coming from the Internet and usually offer outbound
controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes
or messages from entering your system, while outbound controls will look for and block unfamiliar programmes
(like viruses and Trojan horses) from trying to send out messages from your computer.
Anti-virus softwares scan your hard disk to find and remove viruses. To some extent, these products can
also scan and may be able to remove worms and Trojan horses.
3Anti-Trojan Horse Software
Anti-Trojan horse softwares can identify and
remove more programmes that act like Trojan horses than anti-virus softwares can. A Trojan horse programme
is usually an innocent programme or utility that you might download on your PC. However, behind the
programme's perceived functions lurks a function that allows it to damage your computer or steal your
personal information. You can refer to our Privacy & Security for more information on your Role in Safeguarding
Your Personal Data and Account Information.
- What should I do if I lose my UOB Personal Internet Banking Password ?
Should you lose your Password, or suspect that the secrecy of your Password for UOB Personal Internet Banking service has been compromised or notice any unusual account activity, please notify UOB 121 at (6) 03-26128 121(KL), (6) 04-2401 121(PG), (6) 07-2881 121(JB), (6) 082-287 121(KCH) or (6) 088-477 121(KK).
- Are there any charges for UOB Personal Internet Banking?
- How do I change my Password?
- What if I have forgotten either my User ID / my Password?
- How do I clear my disk cache?
- If I have accidentally selected the option on my browser to store or remember my User ID and Password, how do I remove this option?
For Internet Explorer:
- On the Tools menu in Internet Explorer, click Internet Options.
- Click the Content tab.
- In the Personal information area, click AutoComplete.
- Under Clear AutoComplete history, click Clear Passwords.
- A dialog box will prompt, "Clear all previously saved form passwords?". Click OK.
- Click OK to exit.
When is TAC needed?
- What is TAC ?
Transaction Authorisation Code (TAC) a unique 8-digit Security Code is a compulsory for customers to have full access to UOB Personal Internet Banking beyond account summary. TAC is an additional method to identify that it is you who is authorising the session / transaction in UOB Personal Internet Banking. TAC will be auto-triggered to you when it is needed. When you receive TAC via short messaging service (SMS) in your phone, please enter this TAC into the PIB system to proceed.
- How does TAC work?
- Login to UOB Personal Internet Banking with User ID & Password
- Upon login, you’ll have access to account summary page of all accounts :
* You will also be able to read your alert and perform rates enquiry
- Retail Banking (Current Account / Savings Account/ Fixed Deposit) Account Summary
- Credit Card Account Summary
- Foreign Currency Account Summary
- Foreign Currency Time Deposit Account Summary
- Loan Account Summary
- Investment Account Summary
- To proceed further, TAC will be auto-triggered to your mobile phone and you will need to enter this TAC into the system to have full access to UOB Personal Internet Banking.
- In addition to this, TAC will be auto-triggered to you when you perform any fund transfers, payment or updates on your personal data.
I would like to change the mobile phone number to receive TAC. How do I do that?
- To have full access to your account details in UOB Personal Internet Banking beyond account summary
- Update User Information
- Change Email
- Change Address
- Personal Particulars
- Update Credit Card Information
- Billing Address
- Contact Information
- Bill Payment
- Scheduled Open Bill Payment
- Registering for new Service Provider and Third Party Account beneficiary
- Third Party Fund Transfer
- Interbank GIRO Fund Transfer (IBG)
- Scheduled Open Third Party Transfer
- UNIRinggit Redemption
- Privilege Rewards Redemption
- UOB Visa Money Transfer
- UOB InStore
- Online Application - eAccount Opening
- Open Prepaid Reload
- Register New Mobile Number For Prepaid Reload
- Transaction Alert Editing
What if I have an overseas mobile phone number?
Please update your new mobile phone number to receive TAC at any UOBM ATM.
Can I request for TAC while I'm overseas?
- For overseas mobile phone number, you may:
- Come to any of the UOB branch in Malaysia for the registration of your overseas mobile no.
If you're in overseas, please complete this form and mail it back to us at :-
50738 Kuala Lumpur
Click here to view the list of overseas countries that you can register your overseas mobile number to receive TAC.
Do I have to pay to receive TAC?
Yes, as long as you have your mobile phone with you and you are logging from a place with an Internet connection.
For the time being, the TAC is sent to you free of charge.
- What are the services available @ UOB Personal Internet Banking?
- What is an eStatement?
An eStatement is an electronic version of your statement of account.
- What are the benefits of using eStatement?
It is convenient and you have the option of saving the eStatement into your PC or disk. Just remember to safeguard all your confidential information for your own security.
- Do I have to pay to use eStatement?
No, this service is with compliments from UOB.
- How do I enrol for eStatement?
To get started, just follow these steps: -
- Login to UOB Personal Internet Banking
- Select eStatement Service
- Click on eStatement Enrolment
- Read the Terms and Conditions for UOB eStatement Service
- If you accept the terms and conditions, click "I Accept"
- Select the accounts which you would like to receive eStatement
- What if I have not enrolled for UOB Personal Internet Banking?
If you have yet to enrol for UOB Personal Internet Banking, please
- What is Adobe Reader and why do I need it to view my eStatement?
Adobe Acrobat Reader is a free software used for viewing and printing of electronic forms. You will need to install this software into your personal computer in order for you to download, display and/or print your
- Will I be required to enrol for all of my accounts individually for eStatement?
No, you only need to enrol one time for all of your accounts.
- How soon will I be able to view my eStatement?
You will be able to view your eStatement when the next statement is due after your eStatement enrolment.
- Will the eStatement be sent to my email?
No, your email will be used solely to notify you when your eStatement is posted in the UOB Personal Internet Banking system.
- How long will my eStatement be kept?
Your eStatement will be kept for 12 months.
- Will I still receive the paper statements once I've enrolled for
No, you will cease to receive the paper statements once you've enrolled for eStatement.
- How do I know when my monthly eStatement is ready for viewing?
We will notify you via email when your eStatement is ready for collection at UOB Personal Internet Banking.
- What do I need to view my eStatement?
- Login to UOB Personal Internet Banking
- Select eStatement Service
- Click on eStatement Collection
- Select the statements that you wish to view and/or print.
- Can I choose to go back to paper statements after I've enrolled for
Yes, you can do this by selecting Cancellation of eStatement.
- Can I change my email address for notification of eStatement?
Yes, just select Change Email option at UOB Personal Internet Banking.
- If I have 2 accounts with UOB, can I choose to receive only one account for eStatement?
- How do I cancel enrolment of my eStatement?
Just log in to UOB Personal Internet Banking, select eStatement
Service - Edit/Cancellation and complete the cancellation option. Alternatively, when you are at
any UOB branch, you can just complete the form for
eStatement Service - Cancellation. The cancellation will take effect the next
statement due date.
- What if I don't receive my eStatement after my enrolment?
If you do not receive your eStatement within 60 days after your Statement Due Date of your retail account
, please call UOB 121 at (6) 03-26128 121(KL), (6) 04-2401 121(PG), (6) 07-2881 121(JB), (6) 082-287 121(KCH), (6) 088-477 121(KK) or email firstname.lastname@example.org or
email@example.com (Centralised Operations / Channel Support Division).
- How do I download my transaction history?
- Login to UOB Personal Internet Banking
- Select My Banking Account
- Select Account Information
- Click on Transaction History
- Select the account number and the period to view.
- Click Submit
- When the transaction is displayed, please click on "Export to CSV"
- You will be asked whether you wish to open the file from its current location or to save it to your disk.
- Please proceed with your selection
- How much transaction history will I see when I download my transaction history?
You will be able to see up to 3 months.
- What kind of format can I view my transaction history?
The downloaded information can be viewed in spreadsheet format, i.e. Microsoft Excel.
- What are the transactions available under Interbank GIRO?
- You can transfer funds from your UOB savings and/or current account to other participating financial institution's savings or current account.
- Make payment to other participating financial institution's loan and hire purchase account.
- Perform payment to other participating financial institution's credit card account.
- What are the participating banks/financial institutions?
Click here to view participating banks/financial institutions.
- How much can I transfer or make payment via the Interbank GIRO through UOB Personal Internet Banking?
For IBG transaction over UOB Personal Internet Banking, you may transfer or make payment up to RM10,000.00 per day.
- Is there a fee payable for using this service?
Yes, there is a nominal fee of RM1.00 per IBG transaction. For Basic Savings Account and Basic Current Account customers, the first 2 transactions every month will be RM0.50 and subsequent transactions will be at RM 1.00 each.
- When will the funds be available?
|Monday to Friday
Before 11:00 am
|Next Working Day
|Monday to Friday
After 11:00 am
|2 Working Days
|Saturday, Sunday & Public Holiday
||2 Working Days
- What is UOB Visa Money Transfer?
UOB Visa Money Transfer is a facility provided to UOB customers to directly credit any Visa debit or credit card of their beneficiaries anywhere in the world. You can: -
- Transfer money from your UOB Visa credit card to any non UOB Visa credit or debit card (via UOB Personal Internet Banking and/or at any UOB branches)
- Transfer money from your non UOB Visa credit card to your UOB Visa credit card (at any UOB branches)
- Transfer money from your non UOB Visa debit card to your UOB Visa credit card (via any UOB branches)
- Make payment to any non UOB Visa credit or debit card from your savings and/or current account (via UOB Personal Internet Banking and/or at any UOB branches).
- What are the benefits of this facility?
- What are the charges for using this facility?
The charges are rather minimal and are set as below:-
Each transfer from cash or UOB current/savings account to any Visa Card will be levied a Handling Fee of RM2
All other forms of UOB VMT transactions (from UOB/other Visa Card to any Visa Card) will each be charged a Handling Fee of RM2 and a Processing Fee of 2% of the transferred amount.
Each transfer from cash or UOB current or savings account to any International Visa Card will be levied a Handling Fee of RM5.
All other forms of International UOB VMT transactions (from UOB/other Visa Cards to any Visa Card) will each be charged a Handling Fee of RM5 and a Processing Fee of 2% of the amount transferred.
- How do I start?
- If you are an existing UOB Personal Internet Banking, you just need to login and select Visa Money Transfer.
- At the Pre-Register VMT Account link, you will need to pre-register yourself as the Sender as well as pre-register the Recipient's detail before proceeding to the actual transaction (please take note that you will need the Transaction Authorisation Code (TAC) before performing this task, therefore, you can click at the Request TAC link first).
- Once you have performed the pre-registration information, please select the desired Visa Money Transfer transaction by clicking the sub links of the VMT Payment i.e. Account Payment or transfer to Own/3rd Party Visa Card.
- If you have yet to be a UOB Personal Internet Banking customer, please click here.
- You can also perform the UOB Visa Money Transfer at any UOB branches.
- What are the details about the recipient that I need to provide in order to use this service?
You would need to provide the recipient name, address, contact no., Visa credit or debit card number.
- Can I track my UOB Visa Money Transfer history?
Yes, there are many ways you can check your UOB VMT transaction history.
If you have performed payment from your savings or current account to the non-UOB visa credit/debit card, please select My Banking Account, account information and then Transaction History.
For credit card UOB VMT transfer details, please click on Credit Card and select under Account Statement Enquiry or Unbilled Transaction.
- Can I use my MasterCard for this service?
UOB and Visa International provide this facility for Visa credit and debit cards only.
- What is UOB Prepaid Reload?
UOB Prepaid Reload is a service that enables our customers to perform top up services for their mobile phones, internet prepaid subscription account, IDD/STD as well as other types of prepaid services.
- What can I use this UOB Prepaid Reload for?
|Mobile Reload **
||IDD / STD
||Internet Reload & Others
||Jet Coupon (Jaring)
|Celcom Air Time
- How can I use this feature?
The UOB Prepaid Reload service can be performed over UOB Personal Internet Banking and UOB ATM and customers can choose to debit their savings, current or credit card account for this service.
For mobile phone reload, please ensure that the mobile number is keyed in correctly as no refund will be given for wrongly registered numbers. If you have recently changed your Telco Plan to benefit from the Mobile Portability Network, please ensure that you select the correct service provider when performing the reload.
- How do I reload via UOBM ATM?
- How do I reload via UOB Personal Internet Banking?
Click here for the Steps to reload via UOB Personal Internet Banking
- What will I receive after I have performed an online purchase?
The following applies after you have confirmed your purchase, depending on the product purchased.
For the following prepaid products without PINs, the airtime will be automatically reloaded into the mobile phone number specified:
- Maxis Hotlink
- Digi Prepaid
- Celcom Airtime
- How much will it cost me?
You only need to pay the purchase amount.
- Can I cancel the transaction after I've purchased it?
If you requested for the wrong product and has already confirmed the purchase when prompted, the transaction cannot be cancelled. The amount will be debited from your Savings/ Current Account or Credit Card.
- What is the benefit of reloading airtime via UOB Personal Internet Banking or UOB ATM?
For non-PIN based reload method, a feature called automatic reload is used where no PINs are dispensed to the customer after a purchase. This makes reloading safer and there is no issue of losing the airtime purchased as the mobile phone number to be reloaded and the amount are pre-specified.
Secondly, it saves you the hassle, cost and time of having to call up the mobile operator in order to activate the airtime as this auto-reload feature will automatically activate your prepaid airtime for you.