At UOB , we are committed to providing you with responsive customer service. When we receive any customer dispute, our priority is to resolve it as timely and as efficiently as possible.

The following steps are in place with respect to the resolution of customer disputes:

  • When we receive a dispute, we will acknowledge its receipt immediately.
  • We will then promptly ascertain the issues raised in the dispute and initiate investigations.
  • Our response time for dispute resolution will depend on the complexity of the dispute. We aim to resolve a straightforward dispute within one to three working days. Should we need more time to investigate a dispute, we will inform customers accordingly.

Customer Choices In The Event Of Unavailability Of UOB Internet Banking/ Web Site

Should the UOB Internet Banking web site be unavailable, customers can choose to do their banking/transactions via the following alternative channels:

Alternative Channels

  • UOB 121 Phone Banking: (6) 03-26128 121 (Kuala Lumpur)
        (6) 04-2401 121 (Penang)
        (6) 07-2881 121 (Johor Bahru)
        (6) 082-287 121 (Kuching)
        (6) 088-477 121 (Kota Kinabalu)
  • Any UOB branch