Cash Management

Log in to UOB Infinity via the mobile app and follow the instructions to activate Infinity Secure.

Sign up for:

• Bulk Services – payroll, payment and collection
• eFX – online foreign exchange
• MT103 copy
• Trade Services
• Edit subscribed services
• Edit user details/profiles
• Edit transaction approval settings
• Request for additional tokens
• To access FSCM facilities

For Standard & Customise Express maintenance:

Apply now

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You can use the same token to access other Malaysia accounts in the same company.

Apply now

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With Global View and more customisation, you can:

• Access your company accounts in other countries with a single login
• Add verifier and sender roles
• Customise transaction approval settings by services

For Global View:

Apply now

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For Customise Full maintenance:

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Please contact your Trade Sales Manager, Relationship Manager or Client Fulfilment Services (CFS)

Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.

For migration to ISO20022 for RENTAS, consider the following resources:

• Infinity RENTAS online creation
• Bulk upload UFF RENTAS file to Infinity
• Bulk upload XML RENTAS file to Infinity

You can approve a payment instruction from:

Dashboard – In “My Tasks” widget, the five most recent transactions requiring your approval will be listed; OR

My Tasks – From the top menu bar, select My Tasks to view the full list of requests requiring your approval

If you need a step-by-step guide, please log in to UOB Infinity, click the user icon (  ) at the top menu bar and click ""Need Help?"".

Set up or update authorisation mandate

To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form 

UOB Infinity offers a more efficient way for the authorisers to approve transactions via mobile phone, which is using UOB Infinity mobile app. Unlike BIBPlus Mobile, authorisers can now approve both single and bulk transactions via UOB Infinity mobile app.

You can find out which authoriser is next to approve the transaction from Approval Status:

• From the top menu bar, select Accounts > Approval Status
• Search for your transaction and click the action menu (  )
• Select “Audit Trail” to view the authoriser name

You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.

Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:

Status

• White - All: All transactions regardless of status
• Orange - Pending (Transactions that have not been submitted/sent to the Bank)
• Blue - Sent to bank (Transactions that have been submitted to the Bank but have not been processed)
• Red - Rejected (Transactions that have been rejected or bulk transactions that have been partially rejected)
• Green - Successful (Transactions that have been successfully processed by the Bank)

In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.

Error Codes in Transactions

If you receive any error codes during IBG and IAFT transactions, please refer here to know what they mean. For DuitNow Single transactions, please refer here.

You can export the transaction details as a PDF or CSV file. The CSV file format is only applicable for bulk transactions. For the PDF file format, you can choose to export the transaction details with or without the audit trail information.

Please note that this is for payment details export. If you want to download account statement details, please refer to the procedure under "Accounts" FAQ menu.

How to export transaction details

To export transaction details:

1. From the top menu bar, select Accounts > Approval Status
2. Search for the transaction
3. From the action menu (  ), select “View Details”
4. Select “Export” at the top right of the transaction details

For single transactions:

• If you export as “PDF”, you will be able to download the file immediately.
• If you export as “PDF with Audit Trail”, you will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.

For bulk transactions:

• You will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.  

For other reconciliation/statement reports (e.g. MT940):

You can request for the report to be made available in UOB Infinity through your relationship manager or by visiting the nearest UOB branch.

To download the report:

1. From the top menu bar, select Accounts > Download Reports
2. Click the icon under the “Downloads” column

Yes, there are debit/ credit advices generated for Telegraphic Transfers and RENTAS. To locate the advice, from top menu bar:

1. Select Accounts > Account Activities
2. Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred).
3. To download, click the icon available at the “Advice” column 

You can also view and export the inward remittance details using the same steps.

Collections via QR code

You can create/generate the QR code to allow your clients to pay using PayNow. This feature is available on both UOB Infinity platforms (web browser and mobile app).

Please note that you will need to register for UOB PayNow Corporate before you can collect funds from your clients using the QR code.

Register for UOB PayNow Corporate

You can register for UOB PayNow Corporate in UOB Infinity via your web browser.

1. From the top menu bar, select Services
2. Select Manage DuitNow QR

Yes, you can utilise your existing FX contracts when you submit cross-currency payments. To utilise existing FX contracts when initiating cross-currency payments:

1. Choose “Use FX Contract”
2. The list of FX Contract(s) that you can utilise based on the currency pair will be displayed
3. Alternatively, there is an option for you to enter the FX Contract ID manually 

Please note:

• For cross-currency payment to another UOB account – you can only use one FX contract.
• For cross-currency payment using Telegraphic Transfer (TT) – you can use multiple FX contracts within one single TT transaction.

The biometric feature allows you to access the mobile app quickly and securely by using your mobile device’s fingerprint/face recognition function. With this feature, you do not need to enter your password to login to the UOB Infinity mobile app.

For a step-by-step guide to setup the fingerprint / face recognition authentication, please log into UOB Infinity, click the user icon (  ) at the top menu bar and click “Need Help?”.

Enable biometric login on 1 device only

For security reasons, each user is allowed to enable the fingerprint / face recognition function on one mobile device only. If you are switching to a new mobile device, you need to re-enable your fingerprint / face recognition function on the new device.

The fingerprint / face recognition function set up on the existing device will be removed automatically once it has been set up on the new mobile device.

Re-enable biometric login if uninstall UOB Infinity mobile app

For security reasons, your fingerprint / face recognition setup in the app will be removed when you uninstall the app or clear the app data. You will need to re-enable your fingerprint / face recognition function on your mobile device.

Failed attempts for biometric login

For security reasons, your fingerprint / face recognition function will be disabled after the 5th failed attempt. Please use your password to log in so as to re-enable your fingerprint / face recognition function.

Yes, you can approve all types of transactions using the UOB Infinity mobile app.