Payments and Collections

DuitNow Transfer is a new real-time online fund transfer service that allows customers to transfer funds to their recipient’s DuitNow ID instead of their account number. For business customers, they can register and transfer funds using DuitNow Transfer via UOB Infinity. This is an industry-wide initiative among all banks to simplify funds transfers while maintaining a high level of security.

Start receiving funds by just providing your Business Registration Number to the sender once you have registered for DuitNow ID.

DuitNow ID is an identifier used to register account numbers. For businesses, they can register one DuitNow ID to one account, i.e. Business Registration Number (registered with Suruhanjaya Syarikat Malaysia (SSM)) to a Current Account.

No, each DuitNow ID is unique, hence can only be registered to one account, regardless of whether the accounts are from the same bank or different banks.

At the moment, only Savings Accounts and Current Accounts can be registered for DuitNow ID.

Yes, they can. They can change the account once the features are available via UOB Infinity or at any UOB branch.

The transaction limit for DuitNow Transfer via UOB Infinity is RM10,000,000.

Waived until further notice.

Yes, once they have keyed in the DuitNow ID, the registered account holder’s name will be displayed. It is important that they check that the name belongs to the intended recipient before confirming the transfer.

No. Only the authorized person appointed by the company is allowed to register for DuitNow ID.

They can easily go to UOB Infinity and transfer the DuitNow ID from other banks. It will only take them a few minutes.

To assign DuitNow Transfer access right to a UOB Infinity User, please refer to this guide

Yes, you can. Download the form here and submit the completed form at any UOB branch.

It is Malaysia’s National QR Standard established by PayNet under Bank Negara Malaysia’s Interoperable Credit Transfer Framework. Through DuitNow QR’s interoperability, any compliant QR Code can take payments from any participating Banks and e-Wallets. For more information, please click here.

You can apply for DuitNow QR Service if you have a legal business Current Account with UOB.

For Static QR, you may sign up DuitNow QR service with us and perform profile registration with your Current Account on our UOB Infinity. Please click here.

For Dynamic QR, you may refer here. Alternatively, contact your Relationship Manager or our UOB Contact Centre at:

• Kuala Lumpur: +6 03-26128 121
• Penang: +6 04-2401 121
• Johor Bahru: +6 07-2881 121
• Kuching: +6 082-287 121
• Kota Kinabalu: +6 088-477 121

Please do not amend/modify/change the downloaded DuitNow QR code before and after printing. Doing so may risk your continuation of DuitNow QR service with us.

Payments will be processed to be credited to your account immediately.

There will be a notification sent to your mobile number and email address registered with us. Alternatively, you may also check the transaction history in UOB Infinity.

For Static QR, during payment, your customers will scan your business’ unique QR code (either printed, or generated from your smartphone), and they will enter the amount to pay.

For Dynamic QR, for every payment, you will generate a dynamic QR code tied to the amount you enter, for your customers to scan and pay. Click here for Dynamic QR.

There is no subscription charge. For the fees and charges, please click here.

Currently DuitNow QR service from UOB can only be used by Merchant Malaysia and only transaction in Malaysian Ringgit is accepted.

DuitNow QR code can receive payment from Current / Savings account, e-Wallet and Credit Card from the payment mobile application from the participants (banks or e-Wallet providers, subject to the offering from the participants.

Your DuitNow QR code is no longer valid to receive any payment when you have performed profile deletion. When you register a new profile again, you would need to download the newly generated DuitNow QR code from UOB Infinity to receive payment.

Yes. As each DuitNow QR profile will be linked to 1 Current Account.

You may call our UOB Contact Centre at:

• Kuala Lumpur: +6 03-26128 121
• Penang: +6 04-2401 121
• Johor Bahru: +6 07-2881 121
• Kuching: +6 082-287 121
• Kota Kinabalu: +6 088-477 121

Yes, it allows payers and merchants to make and receive payments instantly.

Once the linkage between two countries (e.g. Thailand and Malaysia) is enabled, users from these linked countries will be able to make payments or purchases abroad by scanning a QR using their own Mobile Banking or eWallet.

As a business, you may accept payments from a foreign visitor via DuitNow QR.

No. As long as you are applying as a DuitNow QR merchant with UOB Malaysia, the Cross Border QR feature will be automatically applicable.

There is no impact as existing customers do not need to re-download the QR Code. Additionally, there is no additional document to be submitted, or field to be selected in the form required for customers to enable Cross Border QR.

In order to facilitate tracking, each individual SWIFT MT103 payment initiated by banks will carry a Unique End-to-End Transaction Reference (UETR). The UETR will be carried all the way from the initiating bank of the payment down to the ultimate beneficiary bank.

Banks along the payment chain will be required to provide updates on the payment and are subjected to the agreed SWIFT Service Level Agreements (SLA). The SLA dictates that banks will have to provide an update of the payment within 4 hours once received the payment.

No action is required from your perspective. SWIFT gpi is defaulted for all eligible cross-border payments sent by UOB Malaysia.

No, SWIFT gpi information flow is dependent on the participation level of individual banks. Where banks are gpi enabled, they are subjected to SWIFT agreements to ensure compliance of information flow. Find out which are the gpi enabled banks at the below external URLs.

Please refer https://www.swift.com/our-solutions/swift-gpi/the-digital-transformation-of-cross-border-payments/members for list of participating gpi banks.

Please refer https://www.swift.com/topic/34641/certification/banks for list of bank capabilities.

1. Date and Time Payment receive or paid
2. Total Charges Levied on payment
3. Foreign Exchange incurred (If any)
4. Where is my payment?
5. Has my beneficiary received my payment?

SWIFT gpi Enquiry via UOB Infinity (digital banking for business)

• Free

eAlerts – Email and/or SMS

• Service package 1 – RM10/user/account/month
• Service package 2 – RM5/user/account/month

SWIFT gpi GFD Reports

• Free