Frequently Asked Questions

UOB SmartBusiness is a curated integrated solution designed to optimise key business processes for SMEs, featuring Enterpryze and HReasily, and in collaboration with SAP Business One.

Enterpryze, powered by SAP Business One, provides easy-to-use accounting and enterprise planning modules, while HReasily drives seamless HR/Payroll solutions.
To make it easy for business to start using UOB SmartBusiness, we are offering three packages, starting with a zero package. For more information on the packages, please visit https://smartbusiness-my.enterpryze.com/
With UOB SmartBusiness, customers will gain access to market leading accounting software and be able to provide robust HR capabilities at a very affordable cost, integrated with UOB via direct bank feeds for fast and easy accounting reconciliation.
UOB Payroll is a service that allows SMEs to credit salary into their employees' personal account via Business Internet Banking platform. Information is all pre-saved, so data entry is minimised.
A market leader in enterprise application software, SAP helps organisations fight the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition. SAP has over 45 years of experience supporting businesses across 25 industries globally.

SAP Business allows small and medium-sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management.
Enterpryze is an SAP Certified Partner and is providing simplified online and mobile access to SAP Business One. Enterpryze enables all small businesses to harness the latest cloud and mobile technology. With the ability to access Enterpryze by web app or mobile apps you can run your business from anywhere, anytime.
HReasily is a HR solutions company that provides Software as a Service (SaaS). Their easy-to-use products enable companies to improve productivity by streamlining HR work processes such as payroll processing, leave management and claim applications while keeping things affordable.
Please visit https://smartbusiness-my.enterpryze.com/ to sign-up.
You will need to have a:
• UOB business current account
• Subscription for Direct Bank Feed

Subscription to UOB Business Internet Banking (BIBPlus) is encouraged but not mandatory. However, we encourage you to subscribe to BIBPlus for future UOB SmartBusiness automation capabilities.
For more information on the packages and pricing, please visit https://smartbusiness-my.enterpryze.com/.
There is a 30-day trial period for Package 2 and Package 3, and if you choose not to continue after the end of the 30-day trial period, your SAP/Enterpryze/HReasily account will be cancelled.

Alternatively, we are offering Package 1 as the freemium package to which the cost is waived.

For more information on the packages, please visit https://smartbusiness-my.enterpryze.com/.
No, UOB is not charging on the software. All software-related costs are payable to Enterpryze and/or HReasily.
For a customised accounting or HR packages, please contact Enterpryze at 1800-817-974 (toll-free) or email mysupport@enterpryze.com. Please note that subsidised pricing for UOB SmartBusiness subscribers are not available for customised packages.
Immediately after submission:
You will receive a confirmation from us on your application.

Within 1 working day:
• You will receive an email with the Login ID and Password for SAP Business One and HReasily, and the step-by-step instructions to download and setup your account.

• You will receive a call from UOB to confirm your direct bank feed instructions.

Immediately 5 working days:
You will be able to link the UOB bank account with SAP Business One, and kick-start your bank reconciliation.
After you sign-up, you will receive an email with the payment instructions. Payment modes available are:
• Credit Cards
• Bank funds transfer
Please call UOB Business Engagement Team at the following numbers to add or remove your UOB account(s):
• Kuala Lumpur +6 03 2616 6800
• Johor Bahru +6 07 223 6800
• Pulau Pinang +6 04 262 6800
• Kota Kinabalu +6 088 246 820
• Kuching +6 082 236 820
Yes, please write to mysupport@enterpryze.com.
Yes, but please note that you will not be able to enjoy the software at the subsidised rate when you cancel direct bank feed.

Please call UOB Business Engagement Team at the following numbers to add or remove your UOB account(s):
• Kuala Lumpur +6 03 2616 6800
• Johor Bahru +6 07 223 6800
• Pulau Pinang +6 04 262 6800
• Kota Kinabalu +6 088 246 820
• Kuching +6 082 236 820
Upgrading within the offered packages is simple with no additional set up fee required. Please contact Enterpryze at 1800-817-974 (toll free) or email mysupport@enterpryze.com.
To enable additional HR functionalities to your package, please contact Enterpryze at 1800-817-974 (toll free) or email mysupport@enterpryze.com.
Yes, you can transfer your subscription. Please contact mysupport@enterpryze.com.
Yes, you can transfer your subscription. Please contact mysupport@enterpryze.com.

Let our experts bring you through the migration process seamlessly. Please contact Enterpryze at 1800-817-974 (toll free) or email mysupport@enterpryze.com.
Yes, you can. However, please note that charges may apply for on-site integration assistance. Please contact Enterpryze at 1800-817-974 (toll free) or email mysupport@enterpryze.com.
You can add other bank accounts, although you can only avail of bank feeds from UOB Bank. Please contact Enterpryze at 1800-817-974 (toll free) or email mysupport@enterpryze.com.
You may call 1800-817-974 (toll free) or email mysupport@enterpryze.com.

Video tutorials on how to use are available within the Enterpryze software.

Monthly webinars will also be provided, which we will inform you via email.

On-site servicing will be chargeable. Please drop us a request at mysupport@enterpryze.com.
For issues relating to your application and UOB Direct Bank Feed, please contact UOB Business Engagement Team at the following numbers:
• Kuala Lumpur +6 03 2616 6800
• Johor Bahru +6 07 223 6800
• Pulau Pinang +6 04 262 6800
• Kota Kinabalu +6 088 246 820
• Kuching +6 082 236 820

For issues relating to the software, please contact:
mysupport@enterpryze.com
1800-817-974 (toll-free)