United for you

  • Covid Relief MeasuresCovid Relief Measures

    As a bank that is committed to supporting you through all market conditions, we give our assurance that we will continue to help you manage your financial commitments during this period.


COVID-19 Relief Assistance

We stand right by you and will continue to ensure you have the support you need to help you through these uncertain times.

Following the recent announcement by the Government of Malaysia, UOB Malaysia will begin to offer Financial Management and Resilience Programme (URUS) effective 15 November 2021. In collaboration with Agensi Kaunseling dan Pengurusan Kredit (AKPK), the scheme is designed to provide further support to eligible individual customers who continue to be financially impacted by the Covid-19 pandemic.


Financial Management and Resilience Programme (URUS) as at 14 October 2021

Opt in What can you opt in for?
An interest/profit waiver for a period of 3 months;


A 3-month interest/profit waiver together with reduced instalments for a period of up to 24 months for unsecured personal loans/financing and credit cards.
Eligible Who is eligible?


  • Gross household income of RM5,880 or lower. Those who are not registered recipients of Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) will have to present supporting documents.
  • Have experienced either loss of employment or reduction of income of at least 50%.
  • Whose loan/financing is still performing (not in arrears exceeding 90 days) as at the date of their application.

Individual customers who fulfil the criteria above can apply for URUS with UOB Malaysia from 15 November 2021 to 31 January 2022.

Information about URUS are available below

URUS FAQ Download
Joint Press Release by ABM, AIBIM, ADFIM, AKPK on URUS View
Application process More information to be available closer to 15 November 2021


Meanwhile, UOB Malaysia’s existing Covid-19 Relief Assistance Programme below (effective 7 July 2021 onwards) continues to be available for customers.

Opt in What can you opt in for?
Package One
A repayment moratorium for a period of six months on all loans and financing


Package Two
A reduction of 50 per cent on monthly repayment instalments for a period of six months for all loans and financing
Applicable for loans and financing that:
  • were approved before 1 July 2021; and
  • have not been in arrears exceeding 90 days upon application.
You can contact the Bank and opt to convert your outstanding credit card balances into three-year term loan for lower instalment payment plan.
Eligible Who is eligible?


Business banking

Business Banking Microenterprises & SMEs

Wholesale banking

Wholesale Banking SMEs

Apply Online Apply online to us directly

Submit Form

Submit Form

Please reach out to us
as below
Reach out Or reach out to us the soonest

Email for these specific products:


Credit Card

Personal Loan
, or

Call our 24-hour UOB COVID-19 Relief Assistance Programme dedicated Hotline at
03-2612 8019


Call our Business Engagement Team hotline at
03-2616 6800 (Monday to Friday 9.00am to 5.30pm).


Other businesses may contact their respective relationship managers for more details.



We will continue to post COVID-19 related announcements here. Please click on the respective sections below for more details.

If you require any further information, kindly contact our UOB Contact Centre at 03-2612 8019 or email uobcustomerservice@uob.com.my.

Dear valued customers, 

We wish to inform that effective 1 October 2021, all UOB Malaysia branches nationwide will be operating on normal working days between 9:30am and 3:00pm. 

Meanwhile, all our branches’ self-service banking facilities will be available daily from 8:00am to 8:00pm nationwide, while in Sabah, from 7:00am to 7:00pm. 

We wish to assure our customers that we will continue to implement precautionary measures recommended by the government at our premises and are doing our utmost to ensure everyone’s safety. All customers are encouraged to continue using our digital banking services, including UOB Personal Internet Banking, UOB Business Internet Banking Plus and the UOB Mighty mobile app. #UnitedForYou