Cardholder must take all reasonable precautions to prevent the card and the card number, the PIN, password or any other security details for the card or account (the “card security details”) from being misused or being used to commit fraud. These precautions include:
- sign the card as soon as it is received and comply with any security instructions;
- protect the card, the PIN, and any card security details;
- do not allow anyone else to have or use the card;
- destroy any notification of the PIN and of any card security details;
- do not write down the PIN or the card security details nor disclose them to anyone else including the police and/or our staff;
- do not allow another person to see your PIN when you enter it or it is displayed;
- do not tamper with the card;
- regularly check that you still have your card;
- keep card receipts securely and dispose of them carefully;
- contact us about any suspicious matter or problem regarding the use of the card at a terminal; and
- check your statements regularly and report any suspicious activities immediately.
You must notify us immediately if:
- your card is lost or stolen; or
- your PIN may have been disclosed / compromised; or
- your card is retained by an ATM; or
- your address or contact details have changed.
You must select or change your PIN to a number selected by you, before the PIN can be used for transactions. Your selected PIN must be one designed to reduce the chance of anybody guessing the numbers you selected. You must avoid unsuitable PINs such as:
- birth dates, months or years in any form or combination;
- sequential numbers (such as 345678) and easily identifiable number combinations (such as 111111);
- any of the blocks of numbers printed on your card;
- other easily accessible personal numbers such as parts of personal telephone numbers, identity card number, or
- other personal data.