Security Advisory
 
UOB adopts appropriate precautions and security practices to enhance the safety of your Internet access. It is also important that you are aware of intruders, viruses and malicious programmes - please read the following security alerts:
 

Email Fraud Alert
Spyware Alert
Leaflet Alert
Virus Alert
BNM Alert

Email Fraud Alert
Please beware of fraudulent emails and web sites purporting to be from banks that request recipients to "update or validate" their sensitive log in, account information and personal details. These emails and web sites may use false email addresses, logos and graphics to mislead customers into accepting their validity or may use fake domain names so as to appear genuine. Fraudsters use the collected information for financial gain or identity theft. This is known as 'phishing'.
Although they can be difficult to spot, the emails generally ask you to click a link back to a spoof website and the letters ask you to call a phone number, and provide, update or confirm sensitive personal information. To bait you, they may allude to an urgent or threatening condition concerning your account.

Example of fraudulent emails:

FRAUDULENT EMAIL No. 1
Date: 3 August 2010

FRAUDULENT EMAIL No. 2
Date: 4 August 2010

FRAUDULENT EMAIL No. 3
Date: 23 August 2010

FRAUDULENT EMAIL No. 4
Date: 14 July 2006



We wish to highlight that UOB will never send emails to customers to request, provide, update or verify User ID, Password, PIN, TAC, account, card or personal information.

You should NOT respond to such emails, letters, websites or phone or reveal your PIN to anyone. Keep your PIN private and do not share this with anyone, particularly on written correspondence such email or letters.

What you can do

Call UOB 121 at (6)03-26128 121 (KL) , (6)04-2401 121 (PG), (6)07-2881 121 (JB) , ((6) 082-287 121 (KCH) , (6) 088-477 121 (KK) to report any suspicious emails, letters, websites or phone calls. Our security team will then investigate and disable the look-alike site. Remember, always sign on to Internet banking from your browser by typing www.uob.com.my into the address bar or add UOB Malaysia to your list of favourites. Do not follow links from an email.

United Overseas Bank (Malaysia) Bhd's official website address is www.uob.com.my. Customers should not log in to any other website other than this website. Customers should note that after logging on to UOB Internet Banking, they will find a "lock" icon at the bottom of their browser. By double clicking on this icon, a page on the security information will appear. It should show a certificate belonging to www.uob.com.my and digitally signed by Verisign as displayed below:



All UOB Internet Banking customers are thus advised :

  • not to reveal or disclose their Internet Banking password to anyone at any time.
  • not to input their User ID and password at ANY OTHER website that is not www.uob.com.my
  • that if they suspect a website is not what it purports to be, leave the site immediately.
Please read and observe our recommended safe online banking practices.

Spyware Alert

Spyware is an unwanted computer software program that collects information about a computer user. Spyware programs range from annoying to the dangerous, including keyboard loggers and screen capture applications that can steal passwords and other sensitive information such as account and credit card numbers. The information is then relayed to a person or organisation who uses it for financial gain or theft, usually without the consent or knowledge of the user.

Spyware programs are sometimes bundled with shareware or freeware programs that are downloaded from the Internet. Such software may redirect your Internet session through their server. You know you have spyware on your computer if:

  • You see pop-up advertisements even when you're not connected to the Internet.
  • The page your Web browser first opens to (your home page); or your browser search settings have changed without your knowledge.
  • You notice a new toolbar in your browser that you didn't want, and find it difficult to get rid of.
  • Your computer takes longer than usual to complete certain tasks.
  • You experience a sudden rise in computer crashes.
To prevent spyware installation:
  • Do not download software from unknown websites.
  • Install anti-spyware software.
  • Update your anti-virus software regularly with the latest anti-virus signatures.
  • Disconnect from the Internet when you have finished surfing or working.
You should also change your Internet Banking password regularly to protect your personal data, and notify us immediately if you suspect that your password has been stolen or hijacked.

As a precautionary measure, UOB has been taking steps to block traffic to www.uob.com.my that has passed through redirector/spyware services. If you have, at any time, been denied access to our website, you may be running redirector/spyware software on your computer. In such cases, you may wish to seek professional IT advice or uninstall such software.

Leaflet Alert

Please be informed that there is a leaflet by a particular individual that contains pictures of credit card with the logo that bears many similarities to the logo of United Overseas Bank (Malaysia) Bhd (UOB) that is in circulation.

Please be advised that the leaflet is not offered by UOB and UOB does not have any affiliation or association with this individual and the services offered.

Virus Alert

UOB is committed to adopting appropriate precautions and security practices to enhance the safety of your Internet access. At the same time, we would like to highlight the importance for you to protect your PC against intruders, viruses and malicious programmes. By taking the precautionary step to install an anti-virus software and personal firewall, you'll be able to protect your PC and enjoy enhanced security when accessing the Internet. Also, ensure that your computer has the most current anti virus software.

For more information, please refer to our security guidelines on Your Role In Safeguarding Your Personal Data And Account Information.

For the latest updates on virus and security threats, please visit MyCert (Malaysian Computer Emergency Response Team)

BNM Alert - Beware of Fraudulent SMS and Telephone Calls Requesting Confirmation on Credit Card Transactions

Bank Negara Malaysia would like to caution members of the public to be vigilant when receiving any calls or SMS claiming that it is from Bank Negara Malaysia or any commercial banks.

The facts are:

  • There is no department called "Unit Kad Kredit Palsu" in Bank Negara Malaysia
  • 8659-XXXX is not a Bank Negara Malaysia telephone line
  • Bank Negara Malaysia will NEVER request for personal banking information through SMS or telephone calls.
Based on recent complaints received by Bank Negara Malaysia, there has been an increase in incidents of fraudsters making such calls and sending SMS to unknowing members of the public in order to fraudulently obtain their personal banking information, with the aim of siphoning monies from one's account.

From Bank Negara Malaysia 's investigations, the modus operandi of the scam is as follows:
  1. Victim receives SMS or telephone call: Requesting victim to confirm a credit card transaction for the purchase of goods or services purportedly charged to the victim's credit card.
  2. When victim calls the telephone number provided in the SMS, the fraudsters identify themselves as agents of a commercial bank, and again, ask the victim to confirm whether the credit card transaction had taken place.
  3. When victim informs the fraudster that he has no such credit card or transaction, the fraudster will start to sound concerned and will advise victim to lodge a report with Bank Negara Malaysia's "Unit Kad Kredit Palsu", or with the commercial bank's "credit card management department". The fraudster will provide the victim with the telephone number for the "Unit Kad Kredit Palsu".
  4. When victim calls the telephone number provided, they are greeted by a automated voice message which identifies the company as Bank Negara Malaysia, and the call will then be answered by someone claiming to be a Bank Negara Malaysia officer. This officer will request for information relating to the victim's banking and credit card accounts under the pretense of lodging a complaint on behalf of the victim.
  5. The fraudsters now have sufficient information to illegally transfer funds out of the victim's bank account.
Members of the public are reminded not to disclose their personal banking information to any unknown party without verification.

For further information, enquiries or complaints, members of the public may contact or visit:

BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515
Email: bnmtelelink@bnm.gov.my

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980


For any assistance, please call UOB121 at 03-26128 121 (KL), 04-2401 121 (PG) , 07-2881 121 (JB), 082-287 121 (KCH) or 088-477 121 (KK).


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