UOB - Frequently Asked Questions

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Notice of Branch Operations

Dear valued customers,

Following the acquisition of Citibank Malaysia’s consumer banking business by UOB Malaysia, we are currently embarking on a rebranding exercise for all Citibank branded branches to UOB branded branches.

For Citi branded accounts

As we progress towards reflecting the UOB brand in our premise, our system integration is currently still in progress. If you are an existing Citibank consumer banking customer, with Citi branded accounts, we would like to reassure you, that you can continue to visit existing branches for all your banking activities. Visit www.citibank.com.my for the list of branches and ATMs. Alternatively, please continue to use our Citiphone, Citi Mobile App and Citibank Online as you please.

For UOB branded accounts

If you hold an UOB branded account, you will continue to be served at your usual UOB branches, ATMs, UOB Mighty App, UOB Personal Internet Bank (PIB), UOB Phone Banking and branch service team.

We will inform you upon completion of the system integration. Thank you for your kind patience and we look forward to serving you here in the near future.

There is no change to your credit card number. You may continue to make payment using the same 16 digits credit card number via various payment methods below:

Payment via Interbank GIRO:
New transfer
- Login your preferred bank account
- Select new transfer/payment to “United Overseas Bank Berhad”
- Key in your 16 digits credit card numbers
- Transaction/payment type: Credit card
- Follow the steps on screen
Favourites transfer / payee
- Add new favourite / payee
- Select Bank/beneficiary bank “United Overseas Bank Berhad”
- Key in your 16 digits credit card numbers
- Transaction/payment type: Credit card
- Follow the steps on screen
Payment via UOB Online Banking / TMRW App
- Login to your UOB Personal Internet Banking (PIB) or TMRW App
- Select “Payment & Transfer” followed by “Payment” and Own Credit Card”
- Select your preferred card; click “Pay” and follow the simple steps on screen.
Payment via UOB Branches
- Counter
- Cash deposit ATM
- Cheque deposit ATM
  (Payable to : UOB Card Centre for “your name”)