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UOB Internet Banking Security Technology
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Your Role In Safeguarding Your Personal Data & Account
Information
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Customer
Service
Customer Service
At UOB , we are committed to providing you with responsive customer
service. When we receive any customer dispute, our priority is
to resolve it as timely and as efficiently as possible.
The following steps are in place with respect to the resolution
of customer disputes:
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When
we receive a dispute, we will acknowledge its receipt immediately. |
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We
will then promptly ascertain the issues raised in the dispute
and initiate investigations. |
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Our
response time for dispute resolution will depend on the complexity
of the dispute. We aim to resolve a straightforward dispute
within one to three working days. Should we need more time
to investigate a dispute, we will inform customers accordingly. |
Customer Choices
In The Event Of Unavailability Of UOB Internet Banking/ Web Site
Should the UOB Internet
Banking web site be unavailable, customers can choose to do their
banking/transactions via the following alternative channels:
Alternative Channels
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UOB 121 Phonebanking
Service: |
(6) 03-26128 121 |
(Kuala Lumpur) |
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(6) 07-2881 121 |
(Johor Bahru) |
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(6) 04-2401 121 |
(Penang) |
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(6) 082-287 121 |
(Kuching) |
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(6) 088-477 121 |
(Kota Kinabalu) |
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Any UOB branch |
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