Filing A Complaint

Find out how you can lodge a complaint, provide feedback or voice your opinions on our products and services.

At UOB, we constantly strive to serve you better. Whether it is a complaint or feedback, we would like to hear from you.

How to file a complaint?

  • Call and speak to our customer service officer at :
    Kuala Lumpur +6 03-26128 121
    Penang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121
  • E-mail to us at uobcustomerservice@uob.com.my
  • Write to :
    Head of Call Centre
    Customer Communication(s) Management, Call Centre
    Level 15, Menara UOB
    Jalan Raja Laut
    50350 Kuala Lumpur
  • Speak to our staff at the nearest UOB branch.

Upon receipt of your complaint/feedback, our customer service officer will contact you within 2 working days and we'll attempt to resolve it as promptly as possible.

We may request more information or supporting documents to facilitate investigation.

If your complaint is not resolved to your satisfaction, you may :

  • Write to :
    Head of Department
    Customer Advocacy & Service Quality (CASQ)
    Level 4, Menara UOB
    Jalan Raja Laut
    50350 Kuala Lumpur
    Fax : 03-2694 8562

  • Or fill in the Customer Feedback Form and mail to the address above.

Upon receipt of your request for re-evaluation/appeal, our CASQ officers will :

  • Acknowledge receipt of your complaint and/or provide an outcome of the decision/reply in writing within 2 to 5 working days from the date of receipt of the complaint.
  • Where further investigation and/or supporting documents is required to facilitate the investigation, our officers will inform you of the status within 14 working days.

Customer Advocacy & Service Quality (CASQ) is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank.

As an alternative avenue for redress, you may choose to have the matter reviewed by Bank Negara Malaysia (BNM) via any of the following channels:

  • Visit BNMLINK  (Walk-In Customer Service Centre)
    Bank Negara Malaysia
    Ground Floor, Block D
    Jalan Dato’ Onn
    50480 Kuala Lumpur
    Operating hours: 9:00am – 5:00pm (Monday - Friday)

  • Or call:             
    BNMTELELINK (Contact Centre)
    Tel: 1 300 88 5465
    or 603 – 2174 1717 (if from overseas)
    Operating hours: 9:00am – 5:00pm (Monday - Friday)

  • Or write to:
    Corporate Communications Department
    Bank Negara Malaysia
    P O Box 10922
    50929 Kuala Lumpur
    Fax: 03- 2174 1515
    Email: bnmtelelink@bnm.gov.my