FREQUENTLY ASKED QUESTIONS AND CONTACT INFORMATION

    Most Frequently Asked Questions

    Most Frequently Requested Forms
    SME Grant

    UOB Access ID and TPIN Form
    Any fees or charges when using credit card overseas Information Update Form (Phone Banking)

    How to enable UOB Debit Mastercard for online shopping transactions or overseas transactions

    Credit Card Dispute Form
    What are the latest UOB Credit Card promotions

    UOB Personal Internet Banking Service Form

    What is the transaction limit for Personal Internet Banking

    BIB Password and Token Maintenance Form

    How to register for mobile transfer

    BIB Registration Form (Standard)

    Have a question?

    You can simply select from the category below for your related questions
    Personal Internet Banking

    Personal Internet Banking

    See FAQs

    UOB Infinity

    UOB Infinity

    See FAQs

    UOB Mighty

    UOB Mighty

    See FAQs

    Mighty Secure

    Mighty Secure

    See FAQs

    UOB SmartBusiness

    UOB SmartBusiness

    See useful information

    UOB DuitNow

    UOB DuitNow

    See FAQs

    eStatement

    eStatement

    See FAQs

    UOB Self-Service Banking

    UOB Self-Service Banking

    See FAQs

    Security Awareness

    Security Awareness

    See useful information

    Share your experiences

    Select your recent interaction

    Account Opening

    Opened an account using Digital Banking or at a UOB Branch

    Problem Resolution

    Addressed your problem by contact centre

    Credit Card

    Applied for a credit card at a UOB branch/ through a sales representative

    Rewards Redemption

    Redeemed using Online or Contact centre

    Contact Centre

    Spoke with an officer

    Digital Banking

    Logged in using
    UOB Mighty app
    Personal Internet Banking

    Home Loan

    Applied for a home loan

    Insurance & Investment

    Bought an investment/ insurance product

    Private Banking

    Bought an investment/ insurance product

    Business Banking

    Bought an investment/ insurance product
    Openend an account
    Bought a Loan/ Transactional product

    Branch Serving at Counter

    Performed transaction at branch counter

    Onboarding

    Started banking relationship
    Privilege Banking
    Wealth Banking

    Relationship Manager

    Interacted with my relationship manager
    Privilege Banking
    Privilege Reserve
    Wealth Banking

    Self-Service Banking

    Used ATM/ cash deposit machine

    For further enquiries/feedback

    You are important to us and we are continuously improving our services to serve you better

    Email Us

    Get in touch with us

    Chat with Us

    Find out more

    Feedback to Us

    We value your feedback on your experiences with our products and services

    Write to Us

    Head Office
    Menara UOB, Jalan Raja Laut, Peti Surat 11212, 50738 Kuala Lumpur

     

    Registered Address
    Level 11, Menara UOB, Jalan Raja Laut, 50350 Kuala Lumpur

    For all other related enquiries

    24-hour UOB Contact Centre

    24-hour UOB Contact Centre

    Kuala Lumpur +6 03-26128 121
    Penang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121

    UOB Credit Cards

    UOB Credit Cards / Online Fraud Reporting

    Report
    • Lost or Stolen
      Card
    • Online Fraud

    		 +6 03-2612 8100
    Other Credit Card Enquiries +6 03-2612 8121
    UOB Visa Infinite Concierge +6 03-2612 3399

    Personal Banking

    Personal Banking

    Privilege Banking

    • Within Malaysia
    • From Overseas

     

    1800 889833
    +6 03-2612 3312