Filing A Complaint


Find out how you can lodge a complaint, provide feedback or voice your opinions on our products and services.

At UOB, we constantly strive to serve you better. Whether it is a complaint or feedback, we would like to hear from you.

How to file a complaint?


  • Call and speak to our customer service officer at :
    Kuala Lumpur +6 03-26128 121
    Penang +6 04-2401 121
    Johor Bahru +6 07-2881 121
    Kuching +6 082-287 121
    Kota Kinabalu +6 088-477 121


  • Write to :
    Head of Department
    Contact Centre
    P.O. Box 11212
    50738 Kuala Lumpur
  • Speak to our staff at the nearest UOB branch.


Upon receipt of your complaint/feedback, our customer service officer will contact you within 2 working days and we'll attempt to resolve it as promptly as possible.

We may request more information or supporting documents to facilitate investigation.

If your complaint is not resolved to your satisfaction, you may :

  • Write to :
    Head of Department
    Customer Experience and Advocacy (CEA) 

    UOB Plaza 1 KL
    7 Jalan Raja Laut
    50350 Kuala Lumpur

 Upon receipt of your request for re-evaluation/appeal, our CEA officers will :
  • Acknowledge receipt of your complaint and/or provide an outcome of the decision/reply in writing within 2 to 5 working days from the date of receipt of the complaint.
  • Where further investigation and/or supporting documents is required to facilitate the investigation, our officers will inform you of the status within 14 days.

Customer Experience and Advocacy (CEA) is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank.

 As an alternative avenue for redress, you may choose to have the matter reviewed by:


  • Bank Negara Malaysia (BNM)
    BNMLINK (strictly by appointment)
    4th Floor, Podium
    AICB Building
    No. 10, Jalan Dato' Onn
    50480 Kuala Lumpur
    Tel: 1300-88-5465
    Web form(eLink):


  • Or

    Ombudsman for Financial Services
    (formerly known as Financial Mediation Bureau)
    Level 14 Main Block
    Menara Takaful Malaysia
    No 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur.
    Tel: 603-22722811 / Fax: 603-22721577


  • Or 

    The Association of Banks in Malaysia (ABM)
    A-11-1, AICB Building
    No. 10 Jalan Dato' Onn
    50480 Kuala Lumpur
    ABMConnect: 1300-88-9980