Press Release 2018

UOB Malaysia and SAP tie up to help SMEs digitise and automate their accounting, administrative and payroll functions

According to the ASEAN SME Transformation Survey, close to seven in 10 Malaysian businesses surveyed intend to raise their productivity using digital solutions


Kuala Lumpur, Malaysia, 07 June 2018 – United Overseas Bank (Malaysia) Bhd (UOB Malaysia) and leading business software provider, SAP, today announced a tie-up to offer UOB SmartBusiness to the Bank's small-and medium-sized enterprise (SME) customers. The tie-up marks the first time SAP is offering its enterprise software, SAP Business One®1 , to Malaysian SMEs through a bank.

UOB SmartBusiness is a cloud-based integrated digital business solution designed to help SMEs make cost savings and improve their operating efficiency. It enables SMEs to streamline and to digitise their back office processes such as accounting, payroll, and business management through a secure and integrated digital solution2. SMEs can also link their UOB SmartBusiness account to their UOB current account, thereby enabling an automated bank reconciliation process through the matching of transactions to sales invoices or bill payments.

SMEs can choose from three options, depending on the functionalities they require and the number of employees in the organisation. The most basic package will be complimentary for UOB Malaysia's Business Banking customers.

Mr Raymond Chui, Executive Director and Country Head of Business Banking, UOB Malaysia, said, "As SMEs progress through different growth stages, managing a larger and more complex business poses new challenges. To help our SME customers improve their operational efficiency as they grow, UOB Malaysia is working with SAP to provide SMEs a scalable and affordable digital solution that will save them time and money."

SAP, a market leader in enterprise application software, is tying up with UOB Malaysia in light of both organisations' common goal to help Malaysian SMEs harness technology to help them progress and raise productivity levels.

Mr Brad Gray, Head of General Business for Southeast Asia, SAP, said that with SMEs making up more than 98 per cent of business establishments in Malaysia3, this community is indeed the cornerstone of the Malaysian economy.

"SMEs can 'up their game' further by digitising their core business processes to help them achieve success with instant access to information and streamline everything from finance to talent management. UOB SmartBusiness can help SME business owners make the transition to digital and take away the hassle of managing complicated operational tasks manually, empowering them to focus on their core business models and driving business outcomes," Mr Gray said.

Other collaborators on UOB SmartBusiness include human resources software provider, HReasily and mobile business software provider, Enterpryze.

More than half of Malaysia's SMEs want to go digital
In a recent survey conducted by UOB, EY4 and Dun & Bradstreet5 titled ASEAN SME Transformation Survey6 , almost seven out of 10 Malaysian SMEs thought automating and digitising their business processes was the best way to raise productivity levels and to reduce overall operating costs in the long run.

When asked to rank on a scale of one (not important) to five (very important) the most effective methods to manage costs, 69 per cent of the Malaysian SMEs surveyed said that raising productivity through automation, greater use of technology and business process simplification would be important or very important to driving productivity.

"From the ASEAN SME Transformation Survey, we know that managing costs while raising productivity is a challenge and a concern for SMEs in Malaysia. While SMEs are keen to reap the benefits of digital technology, it can be costly to implement such technology. To help SMEs overcome this challenge, UOB Malaysia is committed to building small business solutions that will help prepare businesses for the digital age and enable them to progress through different stages of growth more effectively," Mr Chui said.

In line with their focus on harnessing technology to help drive performance, 65 per cent of companies surveyed said they intend to invest in technology infrastructure, while 71 per cent indicated that they would welcome funding assistance to help them adopt digital technology faster. Of the companies surveyed, 77 per cent said they would invest in strengthening their Information, Communications and Technology hardware and network systems while 78 per cent said they would invest in digital marketing and mobile application solutions to help deliver strong business performance.

To encourage more small businesses to digitalise, UOB is launching the Tech My Biz competition on 11 June 2018. Through the competition, three small businesses from Malaysia, Singapore and Thailand will win a two-year subscription to UOB SmartBusiness and other digital solutions from the SAP Business One® suite, on-site implementation support and employee training. To join the competition, small businesses will have to complete an online entry form, which is available at, and share the reasons why they need a digital business transformation.

To find out more about UOB SmartBusiness, customers can visit or their nearest UOB Malaysia branch.


1 SAP Business One® is an integrated enterprise resource planning (ERP) software suite designed primarily to serve SMEs. SAP Business One® provides businesses with instant access to critical business information in areas including financials, sales, customer relationship management and inventory.

2 All UOB SmartBusiness transactions are done within the security of UOB Malaysia's firewalls.

3 Source: SME Corporation Malaysia Online 2016.

4 EY is a global leader in assurance, tax, transaction and advisory services. EY refers to the global organisation, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about the organisation, please visit

5 Established in 1841, Dun & Bradstreet provides commercial data, analytics and insights for businesses worldwide.

6 The ASEAN SME Transformation Survey was conducted in late 2017 with 1,235 SMEs across the six largest ASEAN countries - Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam - to understand how ASEAN SMEs are positioning themselves to participate in the region's growth and to adapt to the changes ahead. More than 200 SMEs in Malaysia participated in the survey.