News Release - 20 April 2020

UOB Malaysia temporarily closes eight branches nationwide as part of its enhanced precautionary measures

The Bank will also close its branch at Medan Pasar following the enhanced movement control order in the Masjid India Area

Kuala Lumpur, 20 April 2020 – United Overseas Bank (Malaysia) Berhad (UOB Malaysia) today announced the temporary closure of eight of its 45 branches nationwide as it balances the need to provide essential banking services with protecting the well-being of its customers and staff.

The eight branches will be closed from 20 April until the end of the movement control order (MCO) period. Included is the Bank’s branch at Medan Pasar, which is located near Masjid India, an area in Kuala Lumpur that is currently under enhanced MCO.

UOB Malaysia will continue to make available its self-service banking facilities within the affected branches, except at its Medan Pasar branch, during the MCO period. Customers can continue to manage their cash needs via the Bank’s automated teller machines (ATMs) and cash, cheque and coin deposit machines, from 8.00 am to 8.00 pm daily.

Customers in the Masjid India area who require over-the-counter services or self-service banking facilities can continue to be served at the two nearest branches located at Jalan Raja Laut and Jalan Pudu.

In line with the need for all members of the community to adhere to safe distancing measures, UOB Malaysia encourages its customers to use its digital banking services, including UOB Personal Internet Banking, UOB Business Internet Banking Plus and the UOB Mighty mobile app.

The branches that will be temporarily closed from 20 April until the end of the MCO period include:

Mr Wong Kim Choong, Chief Executive Officer, UOB Malaysia, said the Bank’s priority is to safeguard the health and safety of its customers and colleagues.

“To ensure the safety of our people and our customers we have decided to close a number of our branches that have experienced significantly reduced traffic since the implementation of the MCO. We are committed to serving our customers through the MCO period and we will continue to provide essential banking services through our network of branches that remain open as well as through our online and mobile banking platforms. We will continue to monitor customer traffic across all our branches to ensure we serve our customers while helping to protect the well-being of all.”

The Bank has stepped up the preventive measures it has in place across its offices and branch premises, including thermal screening and daily cleaning and disinfection. It also provides hand sanitisers for colleagues and visitors to use. UOB Malaysia will continue to monitor the situation and to assess its preventive measures accordingly for the well-being of its customers, colleagues and community.

For more information, customers can contact the UOB Contact Centre at 03-2612 8121 from 8.00 am to 8.00 pm daily, or email uobcustomerservice@uob.com.my.