KUALA LUMPUR, 22 September 2020 - United Overseas Bank (Malaysia) Bhd (UOB Malaysia) has temporarily closed its Kepong branch Kuala Lumpur, including access to its self-service banking machines1 following notification from the health authorities that an employee had tested positive for COVID-19. The branch will remain closed as we conduct a deep-clean of the premises, and will be opened when we received the necessary clearance from the health authorities.
The employee, who is a mortgage specialist based at the branch, had visited Lahad Datu and Semporna, Sabah between 10 to 13 September 2020. We are offering assistance to our colleague and his family as he focuses on his recovery.
We have conducted contact tracing and all colleagues and customers who came into close contact with the confirmed case will be contacted by the end of the day. They are being asked to self-quarantine for 14 days while they monitor their health and await further instructions from the authorities. We are working closely with the health authorities on any further follow-up measures that may be required.
UOB Malaysia wishes to reassure its customers and its colleagues that the Bank has implemented precautionary measures recommended by the government at our premises to ensure the safety of everyone. We encourage our customers to continue using our digital banking services, including UOB Personal Internet Banking, UOB Business Internet Banking Plus and the UOB Mighty mobile app.
For those customers who need to use our branch services, please proceed to our Damansara Uptown and Kota Damansara branches, or any other branch that is convenient to carry out their banking needs.
We regret any inconvenience caused and we thank you for your understanding and cooperation in helping us protect the well-being of others.
1 Self-service banking machines include ATMs, cash deposit machines and cheque deposit machines.