Yes, you can continue to operate your Citi accounts as usual and there will be no change in your account number until further notice.

Yes, there is no immediate change to the way you withdraw cash with your Citi Debit Card.

You do not need to cancel your Citi Debit Card. As the migration to UOB will not be immediate, you may continue to use both your UOB and Citi account(s) which will operate as usual.

When your Citi account(s) is migrated to UOB, you will be given prior notice before the migration commences.

Customers with domestic borrowings will be tracked up to RM1 million equivalent per calendar year.

If you have deposits in both Citibank and UOB Bank, these deposits will be insured separately up to RM250,000 per depositor for a period of 2 years from 1 November 2022 or upon maturity or until full withdrawal of the deposit, whichever is earlier.

However, please take note that there will be an exercise to convert Citibank’s eligible deposit accounts to equivalent UOB accounts as a result of the transfer of the business at a later stage. You will be kept informed prior to the conversion. The account conversion is deemed to be a full withdrawal and closure of the Citibank deposit accounts. Hence, the expiry of the above separate coverage. Following this, your UOB Deposits that are eligible for PIDM protection on aggregate basis will be protected by PIDM up to RM250,000 for each depositor.

You can continue to call CitiPhone at 03-2383 0000 (or your Relationship Manager for Citigold customer) for banking transactions relating to Citibank Deposits. Please call UOB Contact Centre at 03-2612 8121 or alternatively email uobcustomerservice@uob.com.my for banking transactions relating to UOB deposits.

Yes, there will be a RM1 charge for each cash withdrawal transaction. Existing fee waiver where applicable will continue as usual (i.e Citigold/Citi Priority will enjoy the 4x RM1 fee waiver monthly).

Yes, you can continue to issue the cheques. However, do take note that the clearing of Citibank retail cheques will cease with effect from 1 July 2023. You are encouraged to switch to online funds transfer, DuitNow or Interbank GIRO on Citibank Online or Citi Mobile® App.

You may contact CitiPhone (or your Relationship Manager for Citigold customer) for further assistance.

Your Citibank retail cheques deposited into a UOB account will be processed as a local cheque.

No, you will still need to go to former Citi branches to do your banking. There is no immediate change in the way you transact with your former Citi Term Deposit, Current Account and Savings Account.

Yes, you can open UOB Deposit accounts at former Citi branches.

Yes, you can continue to access and use your Citibank Online and Citi Mobile banking services anytime.

These services have ceased effective 26 June 2022.

Yes, your Citi ATM machines daily withdrawal limit will remain unchanged. We will give you prior notice if there are any changes.

Yes, your Citi ATM machines daily withdrawal limit will remain unchanged. We will give you prior notice if there are any changes.

Yes, your monthly first 4 MEPS transactions fee rebate will remain unchanged with your Citigold Debit Mastercard/Citi Priority Debit Mastercard. We will give you prior notice if there are any changes.

Yes, your online interbank transfer daily limit will remain unchanged. We will give you prior notice if there are any changes.

Yes, your outgoing telegraphic transfer fee via former Citi branches will continue to be waived. We will give you prior notice if there are any changes.

As per Bank Negara Malaysia's Foreign Exchange Policy, resident customers with domestic Ringgit borrowing are subject to the following FEA limits:

1. Sole Proprietor and General Partnership: up to RM1 million equivalent in aggregate per calendar year; or
2. Other business entities (including entities within the group with parent-subsidiary relationship): up to RM50 million equivalent in aggregate per calendar year.