UOB - Frequently Asked Questions : Loans

General

I have both Citi and UOB's Personal Loan. Do I need to cancel my Personal Loan?

You do not need to cancel your Citi Personal Loan. As the migration to UOB will not be immediate, you may continue to use both your UOB and Citi account(s) which will operate as usual.

When your Citi account(s) is migrated to UOB, you will be given prior notice before the migration commences.

Do I have to sign any UOB form or document for my Personal Loan account(s) to be migrated to UOB?

No, there is no need to sign any UOB form or document as there are no changes to your Citi account(s) for the time-being. When the migration commences, your existing Citi account(s) will be automatically converted to UOB account(s). We will inform you ahead of time if there are any changes required.

What changes will I expect to my loan account other than my account number?

Your loan account number will change upon migration. Apart from that, Personal Loan/Term Loan account terms (i.e. interest rate, monthly instalment, Tenure, due date) will remain the same.

Will I continue to get an annual statement for my loan account after the migration to UOB?

Yes, UOB will continue to send annual statements to your Personal Loan/Term Loan starting from the month of January post migration, annually up till your loan is paid off.

Cheque and Payment

What will happen to my Personal Loan and the outstanding balances? If I do not have a UOB Personal Loan, do I need to apply for one now?

There is no immediate change to your Citi Personal Loan. Your account(s) with Citi will remain active and the benefits you enjoy will remain unchanged, until further notice. Please continue to make payment for the outstanding balances according to your usual payment method.

There is no need to apply for a UOB Personal Loan now as your Citi account(s) will eventually be migrated to UOB. We will give you prior notice before the migration of accounts commences.

Is early settlement allowed after the migration? Which early settlement fee do I follow?

Yes, early settlement with UOB is allowed after the migration. If early settlement is within the first two (2) years or before reaching halfway of the approved loan tenure, you are required to pay an early settlement fee of Ringgit Malaysia Two Hundred (RM200) or a sum equivalent to 3% of the outstanding balance of the Loan, whichever is higher.

Is the late payment charge the same?

Yes, you will now only be liable for the late payment charge of 1% p.a. charged daily on the past due amount.

For the respective product features, fees & charges and terms & conditions, kindly refer to www.uob.com.my

Credit Management

I have cancelled my Citibank Personal Loan facilities. Which bank should I contact for any enquiries?

You may contact Citibank Collections Officer at 03-23835700 to assist your enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

I have an active AKPK URUS/FIRST program with Citibank Personal Loan account. Will my AKPK URUS/FIRST program be affected?

The AKPK URUS/FIRST program that you have with your Citibank account will not be affected. However starting from 16 July 2023 onwards, please remit the monthly repayments through UOB payment channels to your new UOB account number as per the communication letter sent to you.

Who should I contact if I wish to restructure my Citibank Personal Loan?

I have a restructure program for my Citibank Personal Loan. Will my restructure program be affected and where should I make repayments?

The enrolled restructure program will not be affected. Please note that the Citibank Personal Loan has been convert to a Term Loan while the account restructured in Citibank. Please continue to remit the monthly repayments through Citibank payment channels. However starting from 16 July 2023 onwards, please use your UOB new account number as per the communication letter sent to you and change the beneficiary bank to UOB or pay to UOB payment channels.

Who should I contact if I need assistance with my account that is outsourced to Citibank's collection agency?

You may contact the outsourced collection agency or Citibank Collection Officer at 03-23835700 for further assistance. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am an existing AKPK Debt Management Program customer with Citibank Personal Loan account. Will my original repayment tenure, amount and interest rate offered by AKPK be affected in any way?

Upon migration to UOB, please note that your Personal Loan account number will be change and UOB will mail you the account details. Starting from 16 July 2023 onwards, please remit the monthly repayments through UOB payment channels. There will be no changes to the agreed terms in the AKPK Debt Management Program.

Will my existing settlement arrangement with Citibank be cancelled?

No, there will be no changes to the settlement arrangement with Citibank prior to migration, unless the settlement arrangement was revoked earlier by Citibank.

Where can I make my monthly payments for my Personal Loan?

Please continue to make the monthly payments through Citibank channels.

I have a repayment arrangement with Citibank for my demised relative. Will this payment arrangement with Citibank continue and if so, where do I make the repayments?

Yes, the repayment arrangement with Citibank remains valid, unless it was revoked earlier by Citibank. Please continue to make payments through Citibank payment channels. From 16 July onwards, please make payments through UOB payment channels.

I am a bankrupt and holding Citibank facilities. How do I make the repayments?

You will be required to make repayments arrangement with Jabatan Insolvensi Malaysia. However starting from 16 July 2023 onwards, your Personal Loan account number will be change and UOB will mail you the account details to your billing address.

I am a bankrupt and I have Citibank facilities. Who should I contact to negotiate for a settlement arrangement?

Please reach out to Citibank Collection Officer at 03-23835700 to discuss your settlement arrangement. Once it has been decided, you need to inform Jabatan Insolvensi Malaysia of the settlement arrangement and all the repayments are to be made directly to Jabatan Insolvensi Malaysia. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on your settlement arrangement.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Personal Loan account. Can I contact UOB for repayments arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am the next of kin for a Personal Loan account holder and during the Letter of Administration (LA) application I noticed that there was a caveat lodged through Citibank. Can I contact UOB to discuss a caveat withdrawal?

You may contact Citibank Collections Officer at 03-23835700 to discuss arrangements prior to withdrawal of the caveat. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on the arrangement.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Citibank Personal Loan account and I do not receive any notification letter from UOB bank for the new account number. Can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to settle my outstanding balance?

You may contact Citibank Collections Officer at 03-23835700 to make the arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance and repayments are payable directly to UOB.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to withdraw from the program?

You may contact Citibank Collections Officer at 03-23835700 to assist you with the arrangement. However starting from 16 July onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I received a Letter of Demand from Citibank. Who should I contact on the repayments arrangement?

I am a bankrupt and I have Citibank facilities. I do not receive any notification letter on my account details, can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

I had applied and approved for AKPK DMP programme on my Citibank Personal Loan. May I know the reason that my CCRIS report is still showing overdue.

You may contact Citibank Collections Officer at 03-23835700 for further enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

You can also reach us via the following UOB Contact Centres:

Kuala Lumpur +603-26128 121

Penang +604-2401 121

Johor Bahru +607-2881 121

Kuching +6082-287 121

Kota Kinabalu +6088-477 121

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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