UOB - Frequently Asked Questions : Home Loans

General

Is there any change to my Home Loan's interest/Financing’s profit rate?

There is no change to your Home Loan’s effective interest rate.
For Home Financing, kindly refer to your letter offer/letter approval/Variation of terms and condition, whichever applicable.

Is there any change to my Citibank Home Loan account number once changed to UOB Home Loan?

Yes, please refer to your UOB Home Loan account number in the communication letter. In the event that you did not receive the communication letter from us, please contact UOB Contact Centre at 03-26128121 or visit any UOB branch.

I have yet to receive my letter about my new account number of my Home Loans/Financing account, who should I contact?

You may contact UOB Contact Centre at 03-26128121 or visit any UOB branch.

As I am a Citibank customer who wants to take a top-up Home Loan/Financing, which bank should I call?

You may contact UOB Contact Centre at 03-26128121 or visit any UOB branch.
Alternatively, please visit our UOB website for more details.

As for new loan enquiries, please provide your details here and our Mortgage Specialist will contact you shortly.

Who do I contact for loan/financing enquiry?

You may contact UOB Contact Centre at 03-26128121 or visit any UOB branch. Alternatively, please visit our UOB website for more details. As for new loan enquiries, please provide your details here and our Mortgage Specialist will contact you shortly.

Is there any impact to my CCRIS status with the migration/conversion exercise?

There is no impact to your CCRIS status. Any account status such as overdue instalment(s)/repayment(s)/litigation action(s) and settlement arrangement (unless revoked) shall remain unchanged.

Can I arrange for my own fire insurance/fire takaful for my property financed with Citibank upon migration?

Yes, you can. However, you need to ensure that the property is adequately covered and the name of mortgagee is UOB Bank. Please provide copy of the renewed Fire Insurance Policy/Fire Takaful Certificate accordingly.

What will happen to the extra funds that I have deposited into my Home Loan/Financing account after migrated to UOB?

Upon migration to UOB,

For Home Loan, any prepayment or excess payment made into the account will be deposited into a redrawable bucket. This is only applicable for fully disbursed loans. The funds in a redrawable bucket will enjoy interest savings and the amount is redrawable for future instalments or can be withdrawn upon request.
For Home Financing, with the Notification Variation of Terms, any prepayment or excess payment made into the account will be deposited into a redrawable bucket. This is only applicable for fully disbursed financing. The funds in a redrawable bucket will enjoy profit savings and the amount is redrawable for future repayments or can be withdrawn upon request.

As for Flexi Mortgage, the excess payment will be used to offset based on the deposit offset capping of your interest bearing current account.

Note: Any funds received from EPF will be used to reduce loan/financing principle.

What will happen to my property title in Citibank’s custody now as my Citibank Home Loan/Financing account is still active? Will my ownership on the property be at stake?

Rest assured, as there will be no change to the ownership of the property. UOB will apply to the land office/relevant authority to change the name of the registered chargee from Citibank to UOB and this will be done in stages.

Is there any impact on my existing Mortgage Reducing Term Assurance (MRTA)/Mortgage Reducing Term Takaful (MRTT) taken with Citibank on my newly migrated UOB Home Loan/Financing?

No, there is no impact on the existing Mortgage Reducing Term Assurance (MRTA)/Mortgage Reducing Term Takaful (MRTT) that you have taken up with Citibank to cover your outstanding Home Loan/ Financing. UOB will initiate the takeover process with the existing MRTA/MRTT insurance/takaful provider to change the Master Policy/Certificate holder from Citibank to UOB.

If I want to transfer funds from overseas, do I use the swift code for Citibank or UOB?

You still need to use Citibank's swift code. From 16 July 2023 onwards, please use the UOB Malaysia's Swift Code.

How do I retrieve my full year loan/financing statement for my Home Loan/Financing account?

Upon migration to UOB, to retrieve your full year’s Home Loan/Financing transactions in 2023, please refer to the following documents:

For Home Loan
a. Citibank’s statement prior to 16 July 2023; and
b. UOB’s year-end statement
For Home Financing
a. Citibank's statement prior to issuance of Notification of Variation of Terms; and
b. UOB’s year-end statement

Starting from year 2024, you will receive a year-end loan/financing statement which will show the full year’s transactions of your account.

What is the difference between Citibank's & UOB's current account (CA) in Flexi Mortgage?

The Flexi Mortgage current account is Non-Interest Bearing for Citibank and Interest Bearing for UOB.

	Citi	UOB
Current Account (CA)	Non-Interest Bearing	Interest Bearing
Current Account Interest rate	Nil	The Bank will pay you interest in the CA that matches the loan interest rate, subject to the deposit offset cap per your Letter of Offer.
How is loan interest being calculated	The deposit amount in the CA is used to offset the loan amount for interest computation. Loan interest is calculated based on the balances after the deposit offset.	Interest is calculated based on the loan balances. The Bank will pay you interest in the CA that matches the loan interest rate. The net loan interest payable is the same.
Deposit Offset Cap	Remain unchanged as per your letter of offer.

Is there any change to my Flexi Mortgage Account Deposit Offset Cap?

No, your Offset Cap will remain unchanged as per your letter of offer.

Will I receive a Monthly Statement for my Flexi Mortgage loan account?

Yes, we will generate your monthly statement and it will be available on UOB Personal Internet Banking.

Is there any change for my fire Insurance/fire takaful if I want UOB to renew for me automatically?

Yes, UOB will perform your next insurance renewal from UOB’s panel of insurers automatically. In the event that you have renewed your fire Insurance/fire takaful previously, please provide copy of the renewed Fire Insurance Policy/Fire Takaful Certificate accordingly.

Cheque & Payment

Is there any change to my Citibank Standing Instruction (SI) upon migration to UOB?

From 16 July 2023 onwards, if your Standing Instruction (SI) for Home Loan is with:

Citibank (E.g. your SI from Citibank Saving/Current account):
No action required as we will migrate the existing SI to UOB.
Other Banks (E.g. your SI is from other bank’s Saving/Current account):
Please arrange to update the SI by providing your new UOB Home Loan account number to the respective banks.

If your Standing Instruction (SI) for Home Financing is with:

Citibank (E.g. your SI from Citibank Saving/Current account):
No action required as we will migrate the existing SI to UOB, provided that you have updated the SI in your savings or current account to make instalment payments to the new UOB Home Financing account number. Please check our notification on your new account number and update your SI instructions accordingly, if you have not done so.
Other Banks (E.g. your SI is from other bank’s Saving/Current account):
Please arrange to update the SI by providing your new UOB Home Financing account number to the respective banks.

Is there any change to my monthly instalment/repayment due date?

From 16 July 2023 onwards,

For Home Loan/Financing account, your monthly instalment due date will remain unchanged.
E.g. Your existing monthly instalment/repayment is due on the 10th of every month - this will remain unchanged upon migration, subject to UOB’s treatment of Saturdays and Public Holidays.
However, for Flexi Mortgage, there will be a change to your monthly instalment due date.
Once migrated, all Flexi Mortgage monthly instalments will be due on the 1st day of every month.

If your due date is between 1st and 14th of the month, you are required to continue paying your monthly instalment per the due date with Citibank. Subsequently, post migration to UOB, your next monthly instalment will be due and payable on the 1st day of every month.

If your monthly instalment’s due date with Citibank is between 15th to the last day of the month, you are not required to pay this current monthly instalment. The next payable instalment in UOB is on the following month post the migration to UOB and it is due on the 1st day of the month and every month thereon.

Which bank should I contact if I would like to withdraw my EPF funds to make payments on my Home Loan/Financing account?

Please contact Citibank branches or call the Citibank Contact Centre, until 15 July 2023. From 16 July 2023 onwards, please contact UOB Contact Centre at 03-26128121 for EPF withdrawal request and please quote your new UOB Home Loan/Financing Account number to proceed.

Can I still use the cheque book that was issued to me with my Citibank Overdraft (OD) accounts?

Yes, you can. However, Citibank retail cheques clearing will be ceased effective from 1st July 2023. Please download the UOB TMRW app* and register using your migrated current account number as per communication letter sent in order to continue your online payments as usual.

How should I continue to make repayment/payment to my Citibank Home Loan/Financing after migration?

There is no change to your existing Citibank Home Loan/Financing account. Please note that your Citibank Home Loan/Financing account number remain unchanged at this juncture. Your Citibank Home Loan/Financing existing monthly instalment, interest/profit rate and tenure will remain as per your existing contract and terms. You may continue to repay/pay your monthly instalment as usual via the various Citibank payment channels such as (Citibank Online transfer, MEPS, Interbank GIRO, etc), where applicable.

From 16 July 2023 onwards, please use your UOB new account as per your communication letter sent to you.

For Home Loan, please note that your existing monthly instalment, interest rate and tenure will remain as per your existing contract and terms with Citibank.
For Home Financing, please refer to your Notification of Variation of Terms.

You may continue to repay/pay your monthly instalment/repayment via various UOB payment channels (UOB online transfer, MEPS, interbank GIRO, etc.), where applicable.

Upon migration from Citibank FlexiHome Loan to UOB Flexi Mortgage, will there be any charge to maintenance fee?

Yes. For UOB Flexi Mortgage current account, the maintenance fee remained at RM120 per year.

What happens if my instalment/repayment due date falls on a Saturday or Public Holiday?

Upon migration, your account will observe UOB’s Saturday and Public Holiday treatment. This means that if your monthly instalment falls on a Saturday or Public Holiday, your instalment due date will move to the next business day.

E.g. If your monthly instalment falls on 1st May (which is a public holiday), the due date will move to 2nd May if it is not a Saturday or Public Holiday.

For you to carry on enjoying the interest/profit saving, you can continue to make repayment/payment even on a Saturday or Public Holiday. Our system will recognise your repayment/payment and interest/profit which will be calculated based on the reduced principal accordingly.

Will my current Home Loan payment go through during the mortgage account migration process?

Please continue to make your Home Loan payment as usual except on 15 July 2023 as there will be a system maintenance and downtime from 12a.m. until 11.59p.m.

If you have set up a recurring payment on 15 July 2023, please make payment either before or after 15 July 2023.

After migration of my Home Loan/Financing account to UOB, will my fire insurance/fire takaful fee affect my monthly instalment/repayment?

Yes, you will need to repay/pay additional for your fire insurance/fire takaful fee.

Digital Services

Can I access my loan/financing account's historical data previously in Citibank on the UOB TMRW App after migrated to UOB?

No. However, a hard copy statement with your Home Loan/Financing account transactions recorded in Citibank will be provided to you via post.

For Home Loan, any transaction will be recorded in UOB.
For Home Financing, all transaction has been recorded in UOB once your financing account was migrated to UOB as per your Notification of Variation of Terms.

Credit Management

I have an active AKPK URUS/FIRST program with Citibank Home Loan/Financing account. Will my AKPK URUS/FIRST program be affected?

The AKPK URUS/FIRST program that you have with your Citibank account will not be affected. However starting from 16 July 2023 onwards, please remit the monthly repayments/payments through UOB payment channels to your new UOB account number as per the communication letter sent to you.

Who should I contact if I wish to restructure my Citibank Home Loan/Financing?

You may contact Citibank Collections Officer at 03-23835700 for further assistance. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I have a restructure program for my Citibank Home Loan/Financing. Will my restructure program be affected and where should I make repayments/payments?

The enrolled restructure program will not be affected. Please continue to remit the monthly repayments/payments through Citibank payment channels. However starting from 16 July 2023 onwards, please use your new UOB account number as per the communication letter sent to you and change the beneficiary bank to UOB or pay to UOB payment channels.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Citibank Home Loan/Financing account and I do not receive any notification letter from UOB bank for the new account number. Can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

Will my existing settlement arrangement with Citibank be cancelled?

No, there will be no changes to the settlement arrangement with Citibank prior to migration, unless the settlement arrangement was revoked earlier by Citibank.

Where can I make my monthly repayments/payments for my Citibank Home Loan/Financing?

Please continue to make the monthly repayments/payments through Citibank payment channels. However starting from 16 July 2023 onwards, kindly make the monthly repayments/payments through UOB payment channels.

I have difficulty in making repayments/payments for my Citibank Home Loan/Financing account, so I have recently signed up for the Re-write Program offered by Citibank. Is the program still valid?

Yes, the program is still valid. Please reach out to Citibank Collections Officer at 03-23835700 if you need more details on the Relief/Re-write Program that you had enrolled. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/ 3212/ 3210 for the repayments/payments arrangement which is payable directly to UOB.

I have a repayment/payment arrangement with Citibank for my demised relative. Will this repayment/payment arrangement with Citibank continue and if so, where do I make the repayments/payments?

Yes, the repayment/payment arrangement with Citibank remains valid, unless it was revoked earlier by Citibank. Please continue to make payments through Citibank payment channels. However starting from 16 July 2023 onwards, please make repayments/payments through UOB payment channels.

Who do I contact for enquiries on my Citibank Home Loan/Finance which is currently in overdue/default status?

You may contact Citibank Collections Officer at 03-23835700 to assist your enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

I have an active AKPK Debt Management Program (DMP) Matrix 2 program for Citibank Home Loan/Financing account. Will my AKPK DMP Matrix 2 program be affected and if not, where should I make the monthly repayments/payments?

No, it will not be affected. Please remit your repayment/payment through Citibank payment channels. However starting from 16 July 2023 onwards, there will be a change in your Home Loan/Financing account number and the new account number details will be mail to your billing address. Please continue to remit the monthly repayments/payments and change the beneficiary bank to UOB or pay to UOB payment channels.

I have an active AKPK Debt Management Program (DMP) Matrix 5 program for Citibank Home Loan/Financing account. Will my AKPK DMP Matrix 5 program be affected and if not, where should I make the monthly repayments/payments?

No, it will not be affected. However starting from 16 July 2023 onwards, there will be a change in your Home Loan/Financing account number and the new account number details has been mailed to your billing address. Please continue to remit your repayments/payments to AKPK as usual.

I have a Citibank Home Loan/Financing classified under Non Performing Loan (NPL)/Financing (NPF) status with a repayment/payment arrangement. Is the repayment/payment arrangement still valid?

Yes, your repayment/payment arrangement remains valid and binding, unless revoked by Citibank.

Is there any impact on my Citibank Home Loan/Financing which is currently under a foreclosure process?

The foreclosure process on your Citibank Housing Loan/Financing will go on as usual. You may contact Citibank Collections Officer at 03-23835700 should you need further assistance. However starting from 16 July 2023 onwards, you are required to reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

What should I do with my Citibank Home Loan/Financing which is currently classified as a Non Performing Loan (NPL)/Financing (NPF)?

You may contact Citibank Collections Officer at 03-23835700 to assist you with the enquiries on your NPL/NPF. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

My Home Loan/Financing has been auctioned off under Citibank. Who should I contact about repayments/payments arrangements?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments/payments arrangemet. However starting from 16 July onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am a bankrupt and holding Citibank facilities. How do I make the repayments/payments?

You will be required to make repayments/payments arrangement with Jabatan Insolvensi Malaysia. Kindly be informed that your Home Loan/Financing account number will be change and UOB will mail you the account details to your billing address.

I am a bankrupt and I have Citibank facilities. Who should I contact to negotiate for a settlement arrangement?

Please reach out to Citibank Collection Officer at 03-23835700 to discuss your settlement arrangement. Once it has been decided, you need to inform Jabatan Insolvensi Malaysia of the settlement arrangement and all the repayments/payments are to be made directly to Jabatan Insolvensi Malaysia. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on your settlement arrangement.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Home Loan/Financing account. Can I contact UOB for repayment/payment arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments/payments arrangement and pay to Citibank. From 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/ 3212/ 3210 for the arrangement which is payable directly to UOB.

I am the next of kin for a Citibank Credit Home Loan/Financing accountholder and during the Letter of Administration (LA) application I noticed that there was a caveat lodged through Citibank. Can I contact UOB to discuss a caveat withdrawal?

You may contact Citibank Collections Officer at 03-23835700 to discuss arrangements prior to withdrawal of the caveat. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on the arrangement.

I have an active AKPK URUS/FIRST program. Will I still receive the notification letter for monthly repayment/payment advice?

Yes, you will still receive the notification letter from Citibank.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to settle my outstanding balance?

You may contact Citibank Collections Officer at 03-23835700 to make the arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance and all the repayments/payments are payable direct to UOB.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to withdraw from the program?

You may contact Citibank Collections Officer at 03-23835700 to assist you with the arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

Currently, my Citibank Home Loan/Financing is overdue for repayments/payments. Who should I contact to request for bank statement for EPF withdrawal to service the repayments/payments?

I received a Letter of Termination from Citibank. Who should I contact on the repayment/payment arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments/payments arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am a bankrupt and I have Citibank facilities. I do not receive any notification letter on my account details, can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

I had applied and approved for AKPK DMP programme on my Citibank Home Loan/Financing. May I know the reason that my CCRIS report is still showing overdue.

You may contact Citibank Collections Officer at 03-23835700 for further enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

You can also reach us via the following UOB Contact Centres:

Kuala Lumpur +603-26128 121

Penang +604-2401 121

Johor Bahru +607-2881 121

Kuching +6082-287 121

Kota Kinabalu +6088-477 121

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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