UOB - Frequently Asked Questions : Credit Cards

General

I have both Citi and UOB's Credit Card(s). Do I need to cancel my Citi Credit Card?

You do not need to cancel your Citi Credit Card. As the migration to UOB will not be immediate, you may continue to use both your UOB and Citi account(s) which will operate as usual.

When your Citi account(s) is migrated to UOB, you will be given prior notice before the migration commences.

Do I have to sign any UOB form or document for my Citi Credit Card account(s) to be migrated to UOB?

No, there is no need to sign any UOB form or document as there are no changes to your Citi account(s) for the time being. When the migration commences, your existing Citi account(s) will be automatically converted to UOB account(s). We will inform you ahead of time if there are any changes required.

What is my credit card limit if I own both Citi and UOB Credit Cards?

After the conversion of Citi Credit Cards to UOB Credit Cards, Citi customers who also hold UOB Credit Cards will have a combined credit limit of both cards. For example, a customer who holds a Citi Credit Card with a RM10,000 limit and a UOB Credit Card with a RM10,000 limit will have a new credit card limit of RM20,000. This is only applicable to consumer credit cards.

Do note that this is at the Bank's discretion in accordance with its governing policies and Bank Negara Malaysia guidelines. We will inform you ahead of time if there are any changes.

Will there be any changes to my active Citibank Credit Card number?

Your Citibank Credit Card number will remain unchanged but there will be a new UOB Credit Card issued. Kindly make the repayments to the existing Citibank Credit Card number via Citibank payment channels. However, starting from 16 July 2023 onwards, please change the beneficiary bank to UOB or pay via UOB payment channels.

Rewards and Benefit

Will my Citi Credit Card Rewards points expire after converting to a UOB Credit Card?

Currently, all your existing Citi Rewards points & miles will remain valid and you will continue earning points and miles for all eligible spend on your credit card.

As and when we commence the migration, your Citi Rewards points will be migrated together with your Citi Credit Card account to UOB. Upon migration, you can start making redemptions with our UOB UNIRinggit Rewards Programme.

If there are changes to our rewards points/miles, we will ensure sufficient notice is given to you.

Will I enjoy the same Citi Credit Card benefits and privileges upon migration to UOB?

There are no changes to your credit card at the moment and as such, you will continue to enjoy the same benefits and privileges on your credit card. For example, for Clear Card, the one to one offer will continue to be featured. We will inform you ahead of time if there are any changes.

Will there be more merchant offers and benefits after converting to a UOB Credit Card?

As there are no changes to your credit card at the time being, you will continue to enjoy the current merchant offers and discounts. We will continue to bring new and exciting offers to your Citi credit card.

I recently participated in a campaign/limited time offer by Citi. Will it be carried over to UOB?

All campaigns/limited time offers managed by Citi will continue until the end of the campaign period. You will be given prior notice if any changes are to be made.

Cheque and Payment

What will happen to my Citi Credit Card and the outstanding balances? If I do not have a UOB Credit Card, do I need to apply for one now?

There is no immediate change to your Citi Credit Card. Your account(s) with Citi will remain active and the benefits you enjoy will remain unchanged, until further notice. Please continue to make payment for the outstanding balances according to your usual payment method.

There is no need to apply for a UOB Credit Card now as your Citi account(s) will eventually be migrated to UOB. Upon migration, we will issue you a new UOB Credit Card that replaces your existing Citi Credit Card.

We will give you prior notice before the migration of accounts commences.

What will happen to any Standing Instructions/Direct Debits to my Citi Credit Card?

There is no change to your existing Citi Credit Card Standing Instructions/Direct Debits. We will give you prior notice in the event of any changes.

Digital Services

Can I continue to access my accounts/statements via Citibank Online/Citi Mobile App?

You may continue to access your accounts/statements via Citibank Online/Citi Mobile App, until further notice. When the migration commences, we will inform you ahead of time if there are any changes required from you.

Credit Management

My Citibank Credit Card is cancelled and I have an outstanding balance. Will UOB issue me a new UOB Credit Card with a new card number?

No, UOB will not issue you a new credit card. You may continue to use your existing Citibank Credit Card number to make repayments for your outstanding balance. However, starting from 16 July 2023 onwards, please change the beneficiary bank to UOB or pay via UOB payment channels.

My Citibank Credit Card is cancelled how do I check my outstanding balance details?

You may contact Citibank Collections Officer at 03-23835700 to assist your enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for your enquiries.

I have cancelled my Citibank Credit Card facilities. Which bank should I contact for any enquiries?

I wish to restructure my Citibank Credit Card. Which bank should I contact for restructure enquiries?

I have a restructure program for my Citibank Credit Card. Will my restructure program be affected and where should I make the monthly repayments?

The enrolled restructure program will not be affected Please note that your Citibank Credit Card has been converted to a Term Loan while the account restructure in Citibank. Please continue to remit the monthly repayments through Citibank payment channels. However starting from 16 July 2023 onwards, please use your new UOB account number as per the communication letter sent to you and change the beneficiary bank to UOB or pay to UOB payment channels.

Who should I contact if I need assistance with my account that is outsourced to Citibank's collection agency?

You may contact the outsourced collection agency or Citibank Collection Officer at 03-23835700 for further assistance. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

Will my existing settlement arrangement with Citibank be cancelled?

No, there will be no changes to the settlement arrangement with Citibank prior to migration unless the settlement arrangement was revoked earlier by Citibank.

Where can I make my monthly Citibank Credit Card repayment?

Please continue to make monthly repayments through Citibank payment channels. However starting from 16 July 2023 onwards, kindly make the monthly repayments through UOB payment channels.

I have a monthly repayment arrangement with Citibank for my demised relative. Will this repayment/payment arrangement with Citibank continue and if so, where do I make the repayments/payments?

Yes, the monthly repayment arrangement with Citibank remains valid, unless it was revoked earlier by Citibank. Please continue to make payments through Citibank payment channels. However starting from 16 July 2023 onwards, please make repayments through UOB payment channels.

I am a bankrupt and holding Citibank facilities. How do I make the repayments/payments?

You will be required to make repayments arrangement with Jabatan Insolvensi Malaysia. Kindly be informed there will be no changes on your Citibank Credit Card number.

I am a bankrupt and I have Citibank facilities. Who should I contact to negotiate for a settlement arrangement?

Please reach out to Citibank Collection Officer at 03-23835700 to discuss your settlement arrangement. Once it has been decided, you need to inform Jabatan Insolvensi Malaysia of the settlement arrangement and all the repayments are to be made directly to Jabatan Insolvensi Malaysia. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on your settlement arrangement.

I recently applied and have been approved for AKPK DMP program on my Citibank Credit Card. May I know the reason why my CCRIS report is still showing an overdue status?

You may contact Citibank Collections Officer at 03-23835700 for further enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at03-26373211/3212/3210 for your enquiries.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Citibank Credit Card account. Can I contact UOB for repayment/payment arrangement?

You may contact Citibank Collections Officer at 03-23835700 to make arrangements and repayments payable directly to Citibank. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to assist you on the arrangement and repayment payable directly to UOB.

I am the next of kin for a Citibank Credit Card account holder and during the Letter of Administration (LA) application, I noticed that there was a caveat lodged through Citibank. Can I contact UOB to discuss a caveat withdrawal?

You may contact Citibank Collections Officer at 03-23835700 to discuss arrangements prior to withdrawal of the caveat. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to discuss on the arrangement.

I have an active AKPK URUS/FIRST program. Will I still receive the notification letter for monthly repayment/payment advice?

Yes, you will still receive the notification letter from Citibank.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to settle my outstanding balance?

You may contact Citibank Collections Officer at 03-23835700 to make the arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance and all the repayments are payable direct to UOB.

I have an active AKPK URUS/FIRST program. Who should I contact if I wish to withdraw from the program?

You may contact Citibank Collections Officer at 03-23835700 to assist you with the arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for the arrangement.

I received a Letter of Demand from Citibank. Who should I contact on the monthly repayments arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments arrangement. However, starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 to assist you on the arrangement.

Will there be any changes to my Citibank Ready Credit account number after migration?

Your Citibank Ready Credit number will be changed. Kindly make repayments to your new UOB Ready Credit account number via UOB payment channels as per the communication letter sent to you starting from 16 July 2023 onwards.

Will my existing Ready Credit account settlement arrangement with Citibank be cancelled?

No, there will be no changes to the Ready Credit account settlement arrangement with Citibank prior to migration, unless the settlement arrangement was revoked earlier by Citibank.

Where can I make my monthly Citibank Ready Credit repayment?

Please continue to make the monthly repayment through Citibank payment channels. However starting from 16 July 2023 onwards, please make the monthly repayment through UOB payment channels.

I received a Letter of Demand from Citibank for my Ready Credit account. Who should I contact on the monthly repayments arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the monthly repayments arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I wish to restructure my Citibank Ready Credit. Which bank should I contact for restructure enquiries?

You may contact Citibank Collections Officer at 03-23835700 for your enquiries. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I have a restructure program for my Citibank Ready Credit. Will my restructure program be affected and where should I make my monthly repayments?

The enrolled restructure program will not be affected. Please note that your Citibank Ready Credit has been converted to a Term Loan while the account restructures in Citibank. Please continue to remit the monthly repayments through Citibank payment channels. However starting from 16 July 2023 onwards, please use your new UOB account number as per the communication letter sent to you and change the beneficiary bank to UOB or pay to UOB payment channels.

I have a repayment/payment arrangement with Citibank for my demised relative’s Ready Credit account. Will this monthly repayment arrangement with Citibank continue and if so, where do I make the monthly repayments?

Yes, the monthly repayment arrangement for the Ready Credit account with Citibank remains valid, unless revoked by Citibank. Please continue to make monthly repayments through Citibank payment channels. However starting from 16 July 2023 onwards, please make the payments through UOB payment channels.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Citibank Ready Credit account. Can I contact UOB for monthly repayment arrangement?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the monthly repayment arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am the next of kin with a Letter of Administration (LA) for my late brother/sister/parents' Citibank Ready Credit account and I do not receive any notification letter from UOB bank for the new account number. Can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

I am the next of kin for a Citibank Ready Credit account holder and during the Letter of Administration (LA) application, I noticed that there was a caveat lodged through Citibank. Can I contact UOB to discuss a caveat withdrawal?

You may contact Citibank Collections Officer at 03-23835700 to assist you on the repayments arrangement. However starting from 16 July 2023 onwards, please reach out to UOB Collection Officer at 03-26373211/3212/3210 for further assistance.

I am a bankrupt and holding Citibank Ready Credit facilities. How do I make the repayments?

You will be required to make repayments arrangement with Jabatan Insolvensi Malaysia. However starting from 16 July 2023 onwards, your Ready Credit account number will be change and UOB will mail you the new account details to your billing address.

I am a bankrupt and I have Citibank Ready Credit facilities. Who should I contact to negotiate for a settlement arrangement?

I am a bankrupt and I have Citibank Ready Credit facilities. I do not receive any notification letter on my account details, can I request to reprint the notification letter for my reference after migration?

Yes, please reach out to UOB Collection Officer at 03-26373211/3212/3210 or visit any UOB branch to request a copy of the notification letter.

You can also reach us via the following UOB Contact Centres:

Kuala Lumpur +603-26128 121

Penang +604-2401 121

Johor Bahru +607-2881 121

Kuching +6082-287 121

Kota Kinabalu +6088-477 121

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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