There is no change to your insurance policy/takaful certificate number as the insurance policy/takaful certificate is a contract between you and the insurance company.

There is no impact to the existing insurance policy/takaful certificate. Insurance is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance partners/takaful operators remain committed to fulfilling their responsibility to protect our existing and new customers.

Any life or general insurance policy(ies) you have purchased through Citi is underwritten by a third-party insurer, and not by Citi or UOB Malaysia. The terms of the policy(ies) will stay the same, except any references to Citi will become references to UOB Malaysia.

Buying an insurance policy is a long term commitment. You should be aware that an early termination or policy surrender usually involves high costs and the surrender value may be less than the total premium paid. Insurance is a strictly regulated business sector. Our insurance partners remain committed to fulfilling their responsibility to protect our existing and new customers.

It is advisable for you to preserve the existing benefits and value of the respective insurance policy(ies)/takaful certificate(s). If you terminate now, it may be difficult or more expensive for you to get similar insurance coverage later on when you need it.

Citi will transfer the Master Policy/Certificate ownership and Mortgagee to UOB. Aside from that, there will be no other changes to your insurance policy/takaful certificate. Insurance/takaful is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance/takaful partners remain committed to fulfilling their responsibilities in order to protect your interests.

The protected benefits under TIPS are based on different insurer members, not banks. As such, both policies have different aggregation limits with the respective insurer members, so long as both insurers are members of PIDM and both policies qualify for PIDM protection.

You may reach out to UOB for the insurance policy(ies)/takaful certificate(s) bought through Citi or UOB. Alternatively, you may also approach the respective insurance company/takaful operator directly for ongoing policy/certificate servicing.

There is no impact to the insurance policy(ies)/takaful certificate(s) that you previously purchased through Citi and you will continue to enjoy the coverage as long as the premium paid is up to date, as per terms and conditions of your insurance/takaful policies.

Insurance is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance partners/takaful operators remain committed to fulfilling their responsibility to protect our existing and new customers with all the contractual obligations.

Please reach out to your dedicated RM or UOB representative at the nearest UOB Branches for ongoing insurance policy/takaful certificate servicing. Alternatively, you may approach the respective insurance company/takaful operator directly for ongoing policy/certificate servicing.

No, insurance/takaful products previously distributed by Citi may not be available with effect from 1 November 2022. However, UOB may have similar or compatible products which would meet your needs. You may contact UOB for more information.

Citi has transferred the Master Policy of Elite Life to UOB. Aside from that, there will be no other changes to your insurance policy/takaful certificate. Customer will continue to receive coverage.

Insurance/takaful is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance/takaful partners remain committed to fulfilling their responsibilities in order to protect your interests.

There is no change to your coverage and servicing arrangement. Should you need any further advice or information, please contact AIA Customer Care Hotline at 1800-383-464 or refer to AIA website at www.aia.com.my

For cash or cheque payment, you may visit the nearest insurance company’s branches for future payment.

You are encouraged to switch to other payment methods such as Credit/Debit Cards or cheques issued by other bank for future renewal payments.

There is no impact on the recurring payment to the existing Life Insurance/General Insurance policy(ies). The payment will continue to be charged to your credit card. No further action is required from you.

For Citi Credit Card auto-debit, your insurance premium payment will continue to be charged to your credit card. For Citi CASA direct debit/standing instruction payment to AIA, it will be auto-transferred and there is no action required from customers. For Citi CASA direct debit/standing instruction payment to other insurance companies, kindly arrange alternate premium payment method with the respective insurance provider.