UOB - Frequently Asked Questions : Services

Branch Banking & Services

As a UOB customer, can I update my personal information through Citi?

No, you need to visit UOB branches to update your personal information as both banks' systems are not integrated yet.

As a Citi customer, can I update my personal information through UOB?

No, you need to visit former Citi branches to update your personal information as both banks' systems are not integrated yet.

How many former Citi branches are there in Malaysia?

There are currently 10 former Citi branches in Malaysia. Please refer to our Citi website for a list of locations.

During the Citibank Malaysia’s Consumer business transition period to UOB and while system integration is currently in progress, Citi Consumer customers with Citi branded accounts and services will continue to be served by Citi service team and through Citi channels.

These former 10 Citi branches will be rebranded to UOB signage effective April 2023 and there will be no impact to your banking services through Citi channels.

How many UOB branches are there in Malaysia?

There are currently 45 UOB branches in Malaysia. Please refer to our UOB website for a list of locations.

During the Citibank Malaysia’s Consumer business transition period to UOB and while system integration is currently in progress, UOB customers with UOB branded accounts and services will continue to be served by UOB service team and through UOB channels.

Will there be a change to UOB branch banking hours?

Please refer to UOB website for the latest information.

Will there be a change to the banking hours at former Citi branches?

There will be no change to the banking hours at former Citi branches.

Can I make enquiries on my UOB account at former Citi branches and vice versa?

No, you are not able to make such enquiries as both banks' systems are not integrated yet.

Does UOB have Safe Deposit Boxes (SDB)?

Yes, there are 6 UOB branches which have SDBs i.e. KL Main, Klang, Jalan Tengah, Damansara Uptown, Butterworth and Leboh Bishop.

Does Citi have Safe Deposit Boxes (SDB)?

Yes, there are 3 former Citi branches which have SDBs i.e Jalan Ampang, Southkey Mozek and Penang Garden.

Will there be any changes to my Citi Safe Deposit Box (SDB)?

No, there will be no changes to your Citi SDB Standing Instructions, until further notice.

I am the sole signatory for my Citi Safe Deposit Box and I am not able to come to the branch. Can I send a representative or amend the mandate?

No, such action is not allowed.

Can I still add another person as my joint Citi Safe Deposit Box holder?

Yes, you can subject to the terms and conditions. Please visit a former Citi branch for more information.

Will there be any UOB branch closure or relocation?

There is no UOB branch closure or relocation. All branches will remain at the same location as of now until further notice.

Will there be any former Citi branch closure or relocation?

There is no former Citi branch closure or relocation. All branches will remain at the same location as of now until further notice.

Where can I find out more information about UOB?

Please refer to the UOB corporate website at www.uob.com.my for more information.

Is there a cash withdrawal fee when I use my Citi ATM card to withdraw money at a UOB ATM and vice versa?

Yes, there will be a RM1 charge for each cash withdrawal transaction. Existing fee waiver where applicable will continue as per current practice (i.e Citigold/Citi Priority will enjoy the 4x RM1 fee waiver monthly).

What are the operating hours for UOB Self-Service Banking (SSB)?

UOB SSBs operate from 6:00 a.m. to 12:00 midnight daily. Please refer to UOB website for the latest information.

What are the operating hours for Self-Service Banking (SSB) at former Citi branches?

Self-Service Banking (SSB) at former Citi branches i.e. ATMs, Cash and Check Deposit Machines operate 24 hours daily.

Can UOB customers perform transactions at former Citi branch counters and vice versa?

No, there is no cross servicing between former Citi and UOB branches until further notice.

Can Citigold customers access to UOB Privilege Banking Centres (PBCs)?

Yes, Citigold customers can access to over 40 PBCs across Malaysia, Singapore, Indonesia, Thailand and Vietnam to enjoy the facilities and services. This is applicable to Citigold World Debit Mastercard issued from MY, ID, TH or VN, except for Singapore. However, services of a transactional nature are not available at the moment. Customers are encouraged to contact their Relationship Managers to enquire further.

When former Citi branches have been rebranded to UOB, can I perform UOB account transactions at these former Citi branches, or Citibank account transactions at UOB branches?

We will provide you with prior notice before any changes to our banking services for these former Citi branches. Until then, please bank as usual with former Citi branches for your Citi accounts and UOB branches for your UOB accounts.

Can Citi customers purchase Manager's Cheque?

Former Citibank has ceased issuing Manager's Cheque with effect from 1 February 2023 onwards.

Citigold and Citi Priority

As a Citigold customer, will my Citi ATM machines daily withdrawal limit of RM20,000 remain unchanged?

Yes, your Citi ATM machines daily withdrawal limit will remain unchanged. We will give you prior notice if there are any changes.

As a Citi Priority customer, will my Citi ATM machines daily withdrawal limit of RM10,000 remain unchanged?

Yes, your Citi ATM machines daily withdrawal limit will remain unchanged. We will give you prior notice if there are any changes.

As a Citigold/Citi Priority customer, will my online interbank transfer daily limit still be at RM50,000?

Yes, your online interbank transfer daily limit will remain unchanged. We will give you prior notice if there are any changes.

As a Citigold customer, should I continue to call the Citigold Service Line to attend to my Citibank account queries?

Yes, please continue to call the Citigold Service Line or your Relationship Manager for any Citibank account queries, until further notice.

As a Citi Priority customer, should I continue to call the CitiPhone Service Line to attend to my Citibank account queries?

Yes, please continue to call the CitiPhone Service Line for any Citibank account queries, until further notice.

As a Citigold/Citi Priority customer, will I still get RM4 fee rebate for my first 4 MEPS transactions monthly?

Yes, your monthly first 4 MEPS transactions fee rebate will remain unchanged with your Citigold Debit Mastercard/Citi Priority Debit Mastercard.

We will give you prior notice if there are any changes.

As a Citigold customer, will I still enjoy a fee waiver for outgoing telegraphic transfers via former Citi branches?

Yes, your outgoing telegraphic transfer fee via former Citi branches will continue to be waived. We will give you prior notice if there are any changes.

Digital Services

Migrating from Citi Online Banking and Citi Mobile^® App

When will Citi Mobile^® App and Citibank Online be deactivated?

You will no longer be able to use your Citi Mobile^® App upon migration. We will update you on the actual migration date in due course

Please download the UOB TMRW app from Apple App Store, Google Play or Huawei AppGallery and register for UOB Online Banking.

With UOB TMRW app, you will be able to:

View account balances and download eStatements
Make payments or transfers on-the-go with JomPAY bill payments, GIRO and DuitNow transfer services, all at your fingertips
Manage your money with ease, with personalised financial insights
Explore and enjoy exclusive dining, shopping and travel deals

For more information on UOB TMRW app features, click here.

Will I be able to access Citibank Online/Citi Mobile^® App to view previous Citi eStatements after registering for UOB Online Banking?

You will no longer be able to use your Citi Mobile^® App upon migration. We will update you on the actual migration date in due course.

Your previous eStatements will not be migrated to UOB. Do download all your previous Citi eStatements before migration.

What happens to the alerts that I've subscribed to on Citi Mobile^® App or Citibank Online? Will I continue to receive these alerts?

After you register for UOB Online Banking, you will continue to receive important SMS notifications for new account activities and transactions performed online (e.g. payment received and eStatement availability).

Will there be any service interruption/termination prior to the cessation of Citi Mobile^® App and Citibank Online?

Some functions may not be available prior to the cessation of Citi Mobile^® App and Citibank Online in Malaysia.

Advance notice of Citi Mobile^® App and Citibank Online service interruption or termination will be made available on Citi Mobile^® App and Citibank Online.

Registering & Setting up UOB Online Banking

How do I register for UOB Online Banking?

If you are currently a UOB customer, you can log in to UOB TMRW app with your existing username and password.

If you do not have any existing UOB username and password, you can register for UOB Online Banking services using your UOB or Citi Credit/Debit Card number and PIN or UOB Deposit/Loan account number*.

To register for UOB Online Banking via UOB TMRW app, follow the steps below:

*Please ensure that you use your UOB or Citi Credit or Debit Card with PIN to register for UOB Online Banking services with full access. If you do not have an active Credit or Debit Card, you may register using your UOB Deposit/Loan account number, which will only give you access to view and transfer funds to your own account.

Don't forget to register for UOB Access on your UOB TMRW app to authenticate your transactions.

Will I be able to use my existing Citi username and password to log in to UOB Online Banking?

You will not be able to use your existing Citi username and password. You can register for UOB Online Banking via our UOB TMRW app.

For more information on registering for UOB online services, please refer to the above question “How do I register for UOB Online Banking?”.

I am an existing UOB customer with UOB Online Banking access. Will I be able to view my migrated Citi accounts using my existing UOB username and password?

Yes, you can view your migrated Citi accounts by logging in to UOB TMRW app with your existing UOB username and password upon migration. We will update you on the actual migration date in due course.

Please refer to the letter you have received from our Deposit team regarding your new account numbers for your migrated Citi accounts.

If you are unable to view your migrated Citi accounts upon logging in to UOB TMRW app, please contact our 24-hour Contact Centre at 03 2612 8121.

Can I visit a UOB branch to register for UOB Online Banking or can it only be done online?

Yes, you can visit a UOB branch to register for UOB Online Banking.

However, you can skip the queue and traffic by registering with UOB TMRW app in just a few simple steps. For more information, please refer to the above question “How do I register for UOB Online Banking?”.

I hold multiple Citi accounts, will I be able to view them all in the UOB TMRW app?

Yes, you will be able to view your newly migrated Citi accounts on the UOB TMRW app once you have registered for UOB Online Banking.

What's the minimum OS requirement for UOB TMRW app?

UOB TMRW app supports Android 10.0 or higher and iOS 13.0 or higher.

Who should I call for issues relating to UOB Online Banking?

You may contact the UOB Contact Centre at 03-2612 8121 for any queries relating to UOB Online Banking.

Is UOB TMRW app available in Huawei AppGallery?

Yes, UOB TMRW app is available in Huawei AppGallery.

How do I set up Face ID/Biometric authentication?

Here's how:

On the UOB TMRW app login page, tap on the Face/Fingerprint ID icon
Tap on Enable Face/Fingerprint ID icon
Verify your secret word and key in your password to complete the setup

Are UOB Mighty and UOB TMRW the same app?

Yes, As of 6th May 2023, UOB Mighty will be rebranded to UOB TMRW.

UOB Online Banking Features & Services

Do UOB TMRW app and UOB Personal Internet Banking offer payment services like DuitNow, GIRO and JomPAY?

Yes, you are able to make bill payments and fund transfers via DuitNow, GIRO and JomPAY on UOB TMRW app or UOB Personal Internet Banking.

For more information on our bill payment and fund transfer services, click here.

Will my existing Standing Instructions/recurring payments with Citi be migrated to UOB?

Your existing Standing Instructions and recurring payments with Citi will not be migrated to UOB. You will need to set them up again via UOB TMRW app or UOB Personal Internet Banking.

For more information on setting your Standing Instructions, click here.

How do I set up my UOB Access?

To set up your UOB Access on UOB TMRW app, follow the steps below:

UOB Access turns your smartphone into a digital security token for easy, secured and convenient authentication of your online banking transactions.

To learn more about UOB Access, click here.

Will my DuitNow ID with Citi be migrated over to UOB?

Yes, your DuitNow ID that is tagged to your Citi Current or Savings Account will be linked to your new UOB Current or Savings Account.

Here's how you can check in the UOB TMRW app:

Go to 'DuitNow' on the dashboard
Tap on 'Manage' on the top right corner
You will be able to view the account your DuitNow ID is tagged to

If I received eStatements previously in Citi, do I automatically continue to receive eStatements or do I have to enrol for it?

Yes, you can view and download the eStatements for your new UOB accounts when you have registered for UOB Online Banking on UOB TMRW app. However, you will no longer receive the eStatement via email.

Here's how:

Will my saved payee data be transferred?

Your saved payee data will not be transferred. You will have to add your saved payee(s) again.

Here's how:

Log in to UOB TMRW app and tap on ‘Pay/Transfer’
Tap on ‘Add payee’
Key in your payee information
Review and confirm your payee's information

I have online banking transaction limits set in the Citi app, will these limits be transferred?

You will have to set your transaction limits again. To set your transaction limits:

Log in to UOB TMRW app
Go to 'Services'
Under 'General', tap on 'Transaction Limits'

If I have not activated my Citi Credit/Debit Card, can I activate it on UOB TMRW app?

Yes, you can activate your Citi Credit/Debit Card on UOB TMRW app upon migration. We will update you on the actual migration date in due course.

Here's how:

Can I view my past Citi credit card transactions/activities on UOB TMRW app?

Yes, you will be able to view your past credit card transactions and/or activities of up to 90 days on UOB TMRW app.

Can I view and redeem my rewards points/premier miles on UOB TMRW app?

Yes, you will be able to view and redeem your rewards points on UOB TMRW app.

Complaints Handling

Can I get UOB to assist on my issue with my Citibank account(s)/credit card(s) since you are all under the same bank now?

Currently our systems are not fully integrated yet and we do not have access to your Citibank account(s) information to assist on your issues. Once we are fully integrated, we will be able to assist you directly. Please visit www.citibank.com.my for more information or you may contact the following for immediate assistance:

CitiPhone:
- 03-2383 0000 (KL)
- 04-296 0000 (Penang)
- 07-340 6000 (JB)
- 1800-82-1010 (Sabah & Sarawak)
Or log in to Citibank Online to send a secure email and Citi will respond to you within 3 business days.

You can also reach us via the following UOB Contact Centres:

Kuala Lumpur +603-26128 121

Penang +604-2401 121

Johor Bahru +607-2881 121

Kuching +6082-287 121

Kota Kinabalu +6088-477 121

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
We use cookies in order to provide you with better services on our website. By continuing to browse the site, you agree to our privacy notice and cookie policy.