Citi Consumer Business
You will receive an eDirect Mailer and a letter of notification after the migration regarding your Relationship Manager assignment.
Kindly visit our dedicated website here.
We partner with two of the Singapore’s leading healthcare providers, which are IHH Healthcare (“IHH”) and Singapore Medical Group (“SMG”) where it allows our clients to perform medical triage service and direct them to the most suitable medical specialist based on their need. IHH and SMG are also able to arrange for medical service provider referral, appointment scheduling and even arrangement of language interpretation assistances as well.
- The medical partners can perform medical triage service and direct clients to suitable specialists from among a network of more than 1,500 specialists, based on client’s needs.
- Client will enjoy exclusive health screening packages with special pricing which also included selection of Traditional Chinese Medicine (TCM) treatments under IHH Healthcare, as well as dental and ophthalmology packages under SMG.
- Client is able to contact the Medical Concierge partners at their convenience including through a dedicated hotline and email for both IHH Healthcare and SMG and also WhatsApp for SMG.
- Client will have access to medical escort services for SMG in Singapore and language interpretation services for client appointments.
- Medical Concierge can also assist client with their travel and selected visa arrangements if client or their loved ones need to come to Singapore for consultations.
In partnership with premier education consultancy AUG Student Services (“AUG”), AUG provides a one-stop complimentary advice and expert guidance in exploring overseas education options for client’s loved ones while enjoying fee waivers and preferential rates.
- Application fee waiver (for selected overseas institutions)
- Private consultation (one-on-one consultation and pre departure briefings)
- Discounted rate for programme (for study tours and holiday programme)
- Door-to-door airport pickup (pick up upon arrival at selected study destinations)
- School visits and accommodation (arrangement of school visits and student accommodation)
- Consultation on migration (Free initial consultation and assessment on migration to Australia)
- Complimentary 30-minutes private one-to-one consultation with a qualified Myers Briggs Type Indicator (“MBTI”) Counsellor.
In partnership with UOB Travel Planners, they will provide travel ideas, itineraries tailored to clients’ needs and furthermore, client can enjoy exclusive privileges when they book with UOB Travel Concierge.
Luxury Hotel Programme
Clients will receive exclusive privileges at selected Marriott Hotels, Hyatt Hotels, Shangri-La Hotels and more and enjoy complimentary room upgrade, dining credits, amenities and other special benefits under this programme. Clients can refer to the website here for the full offerings under this programme.
Hotel Tier Matching
Clients will receive an exclusive fast track upgrade to Pan Pacific DISCOVERY Platinum status without the need to fulfil any stay and spend requirements. Clients will earn up to 6% rewards dollars, receive double upgraded rooms, welcome amenities and local offers during client’s stay, exclusive seasonal offers up to 40% savings, enjoy immersive experiences and offers and more. Clients can refer to the website here for the full offerings under this programme.
Overseas Shopping
Clients will be able to obtain curated services for their overseas shopping at Printemps and The Bicester Collection. Clients can book exclusive experience such as personal shopper, handsfree shopping experience, private transfer, additional discount, special tax refund, private lounge access, fast pass for priority entrance and more. . Clients can refer to the website here for the full offerings under this programme.
Kindly visit our dedicated website here.
There are 39 Privilege Banking Centres in Malaysia that gives you access to complete privacy and comfort when it comes to your wealth matters. Consult your Client Advisor to conduct your transactions while enjoying priority queues, as well as preferential services and pricing on products such as Telegraphic Transfers and FX rates at any of our Privilege Banking Centres nationwide. For the full UOB Privilege Banking Centre listing, client can refer to UOB website here.
Both UOB branches and Privilege Banking Centres banking hours are Monday to Friday - 9.30am to 4.00pm (unless otherwise specified)
There are 17 Wealth Banking Centres in Malaysia that gives you access to complete privacy and comfort when it comes to your wealth matters. Consult your Relationship Manager to conduct your transactions while enjoying priority queues, as well as preferential services and pricing on products such as Telegraphic Transfers and FX rates at any of our Wealth Banking Centres nationwide. For the full UOB Wealth Banking Centre listing, client can refer to UOB website here.
Both UOB branches and Wealth Banking Centres banking hours are Monday to Friday - 9.30am to 4.00pm (unless otherwise specified)
Please contact your Client Advisor to obtain your Privilege Banking car sticker for your future visitation to our branches.
For the full birthday deals offering, client can refer to UOB Privilege Banking website here.
For the full birthday deals offering, client can refer to UOB Wealth Banking website here.
For the full Year-Long Deals offering, client can refer to UOB Privilege Banking website here.
For the full Year-Long Deals offering, client can refer to UOB Wealth Banking website here.
Below are UOB publication that will be extended to our Privilege Banking clients:
- Market Powerbar – Monthly publication
- Market Outlook – Start-of-The-Year & Mid-of-The-Year publication
- Thinking Ahead – Latest news
Clients can refer to UOB website here.
UOB Privilege Concierge
- Within Malaysia: 1800-88-9833
- From Overseas: +603-2612 3312
UOB Contact Centre
- Kuala Lumpur: 03-26128 121
- Penang: 04-2401 121
- Johor Bahru: 07-2881 121
- Kuching: 082-287 121
- Kota Kinabalu: 088-477 121
Below are the selected fees and charges waiver benefit for Privilege Banking client:
UOB Fees & Charges Type | Amount | PV customer Entitlement |
---|---|---|
Outward Telegraphic Transfer (OTT) | ||
|
RM2 | Waived |
|
RM10 RM25 |
Waived Waived |
Inward Telegraphic Transfer (ITT) | ||
|
RM5 | Waived |
Cashier's Order(CO) | ||
|
RM5 RM2 |
Waived Waived |
|
RM10 | Waived |
foreign Demand Draf (FDD) | ||
|
RM5 | Waived |
Stop payment instruction (per Cheque) | RM10 | Waived |
Service fee on Letter of Referral/Support | RM25 | Waived |
Please contact your Client Advisor to know more on the fee and charges waiver and client can refer to UOB website here.
Please note that your Citi Debit Card will eventually be replaced with a new UOB Debit Card. You may continue to use your Citi Debit Card until you receive your new UOB Debit Card by Quarter 4, 2023.
Your new UOB Debit Card will carry the same number as your existing Citi Debit Card.
Upon migration, your Citi Debit Card will be deactivated and all your Citi Current/Saving Account(s) will be linked to your UOB Debit Card. Kindly update your recurring payments (e.g. Direct Debit/Standing Instructions) with your existing UOB Debit Card information.
All your services and limits tied to your UOB Debit Card will remain unchanged.
However, please take note that there will be an exercise to convert Citibank’s eligible deposit accounts to equivalent UOB accounts as a result of the transfer of the business at a later stage. You will be kept informed prior to the conversion. The account conversion is deemed to be a full withdrawal and closure of the Citibank deposit accounts. Hence, the expiry of the above separate coverage. Following this, your UOB Deposits that are eligible for PIDM protection on aggregate basis will be protected by PIDM up to RM250,000 for each depositor.
Upon migration, it is advisable to confirm this feature by contacting the UOB Contact Centre or UOB Branch prior to travelling overseas.
Please note that your Citi Debit Card will eventually be replaced with a new UOB Debit Card. You may continue to use your Citi Debit Card until you receive your new UOB Debit Card by Quarter 4, 2023.
Your new UOB Debit Card will carry the same number as your existing Citi Debit Card.
Upon migration, withdrawals via the Foreign Currency Account will be available at UOB Branches only.
Please note that your Citi Debit Card will eventually be replaced with a new UOB Debit Card. You may continue to use your Citi Debit Card until you receive your new UOB Debit Card by Quarter 4, 2023.
Your new UOB Debit Card will carry the same number as your existing Citi Debit Card.
Business day means any day on which UOB is open and/or where the account is maintained in the state where the place of business of UOB is located for transaction of business of the nature required or contemplated by these terms. Business day for foreign currency deposit means the day on which we and any relevant business centre required for the relevant foreign currency transactions are open for business.
- Less than three (3) months tenure, no interest shall be paid to you on the premature or partial amount withdrawn.
- For three (3) months tenure and above, only 50% of the total interest entitled shall be paid to you up to the upliftment date on the premature or partial amount withdrawn.
No | FD Tenure | Before migration to UOB | After migration to UOB |
1. | MYR FD at 13 months tenure and above | Monthly | Monthly |
Half-Yearly | Half-Yearly | ||
At Maturity | |||
2. | MYR FD at 12 months tenure or below | Monthly | Monthly |
Half-Yearly | |||
At Maturity | At Maturity | ||
3. | Foreign Currency FD at 12 months tenure or below | At Maturity | At Maturity |
Your Citi Current Account(s) based on Qard will be converted to UOB Current Account(s) based on Qard which will offer similar benefits to you.
Your Citi Savings Account based on Qard will be converted to UOB ProSave Account-i based on Tawaruq concept.
Existing fee waiver, where applicable, will continue as usual (i.e. Citigold/Citi Priority customers will enjoy up to 4x RM1 fee waiver monthly).
Upon migration, cash withdrawal fee will be waived.
Existing fee waiver where applicable will continue as usual (i.e. Replacement and renewal fee of RM8 will be waived for Citigold customers).
Existing fee waiver, where applicable, will continue as usual (i.e. Citigold/Citi Priority customers will enjoy up to 4x RM1 fee waiver monthly).
Upon migration, the cash withdrawal fee at MEPS ATM for Citigold/Citi Priority customers (equivalent to UOB Privilege/UOB Wealth customers respectively) will be waived.
Sample Illustration of 1 day interest earned for an account with outstanding balance of RM150,000 is as follows:
MULTI TIERED INTEREST | SPLIT TIERED INTEREST | ||||||
CASA Tier | Interest Rate | Calculation | Interest Earned (RM) | CASA Tier | Interest Rate | Calculation | Interest Earned (RM) |
Up to RM50,000 | 1.00% | RM150,000 balance x 3.00% x 1 day / 365 days | 12.32 | Up to RM50,000 | 1.00% | RM50,000 balance x 1.00% x 1 day / 365 days | 1.37 |
Up to RM100,000 | 2.00% | Up to RM100,000 | 2.00% | Subsequent RM100,000 balance x 2.00% x 1 day / 365 days | 5.48 | ||
From RM100,001 | 3.00% | From RM100,001 | 3.00% | Subsequent RM0 balance x 3.00% x 1 day / 365 days | 0.00 | ||
Total Interest Earned | 12.32 | Total Interest Earned | 6.85 |
Example: The Day-End Balance on a Friday will be used as the Day-End Balance for Saturday regardless if Saturday has a higher or lower Day-End Balance compared to Friday. In the event Friday is a public holiday, the Day-End Balance on Thursday will be used as the Day-End Balance representing Friday and Saturday.
For Stash Account, MAB for the current month must be more than MAB of the previous month in order to be entitled to bonus interest.
If you need to issue cheques and do not have a UOB cheque book, you may request for a UOB cheque book through UOB Personal Internet Banking or walk into UOB branches.
If you do not have a UOB Current Account, you may walk into UOB branches to open one.
- Sole Proprietor and General Partnership: up to RM1 million equivalent in aggregate per calendar year; or
- Other business entities (including entities within the group with parent subsidiary relationship): up to RM50 million equivalent in aggregate per calendar year.
For example:
Existing UOB Credit Card Limit |
New UOB Credit Card Limit (Your previous Citi Credit Card) |
Total Customer Limit |
RM15,000 | RM10,000 | RM25,000 |
Key Milestone Dates | Important information to note |
11 July 2023 till 16 July 2023 | Rewards Points redemption service will be unavailable |
14 July 2023 8.00 p.m. till 16 July 6.00 p.m. |
Migration in progress to transfer your Citi account(s) to UOB
Expect services interruption, including your access to Citibank online, Citibank Mobile® App and cash advance withdrawals |
17 July 2023 onwards | Download UOB TMRW app and register for UOB Online Banking. If you are an existing UOB customer, log in to view your migrated account(s) |
Continue using your existing Citi Credit Card to access UOB Credit Card features | |
All credit card payments to be made to UOB using the same card number | |
Redeem your rewards points, including those previously earned, through UOB Rewards+ | |
October 2023 onwards | Your new UOB Credit Card will be delivered. Activate your new card and continue enjoying the benefits |
Step 1: You’ll receive communication from us providing details on the upcoming changes, important information that you need to be aware of, and what you need to do next.
Step 2: You’ll receive welcome communication from us, letting you know your new card is on its way.
Step 3: Your new UOB Credit Card will arrive in the mail from October onwards.
Step 4: Your new card is ready to be activated – you’ll receive an email from us letting you know how to do this, so that you can continue enjoying the benefits.
Communications detailing the key changes post migration will be on their way to you in June, but information can also be found within these FAQs. Rest assured that there will be no major changes to your existing card benefits (for example lounge access, airport limousine rides, or buy-one-get-one-free at The Coffee Bean and Tea Leaf outlets etc.) – they will all continue to be available with your new UOB Credit Card.
Existing Citi Credit Card name | New UOB Credit Card name |
Citi Prestige | UOB Zenith |
Citi Rewards | UOB World |
Citi Simplicity+ | UOB Simple |
Lazada Citi | Lazada UOB |
Citi PremierMiles | UOB PRVI Miles Elite |
Citi Cashback Platinum | UOB ONE Platinum |
Citi Cashback Gold | UOB ONE |
Citi Business Platinum | UOB Platinum Business |
Citi Clear | UOB Preferred |
Citi Rewards Platinum | |
Citi Gold | |
Citi Silver | |
Citi Choice |
If you have an outstanding balance on your Citi Credit Card(s), you will be required to make payments till the balance is paid off. You will also need to pay any outstanding instalment balances till the end. If you currently have any auto-billing/recurring payment arrangements in place, you will need to update the UOB card(s) details with the relevant merchant(s). Your existing UOB Credit Card(s) with your combined credit limit will be the main card for usage.
Existing UOB Credit Card Limit | Your previous Citi Credit Card limit | Final UOB Credit Card limit | Total customer limit |
RM15,000 | RM10,000 | RM25,000 | RM25,000 |
Please find the details below:
Citi Prestige | UOB Zenith | |
---|---|---|
Rewards points Citi Rewards Points will change to UNIRinggit (UNIRM) of the equivalent value. 1 Citi Reward Point is worth 1 UNIRM. |
||
Local spend | 1 per RM1 spent | 1 per RM1 spent |
Overseas spend | 2 per RM1 spent | 2 per RM1 spent |
Travel Benefits | ||
Complimentary lounge access passes | 12x with LoungeKey |
12x with KLIA access through: - Plaza Premium Lounges - Plaza Premium Affiliate Partner’s Lounges |
Complimentary ride home from KLIA1 | ||
Concierge service | ||
Complimentary night at a hotel of your choice1 | ||
Bonus points | ||
When you spend RM240K annually | 250K Citi Rewards Points | 250K UNIRM |
Relationship bonus points on your annual spend2 | Up to 40% | Up to 50% |
Other | ||
Annual fee | RM1000 | RM1000 |
1 With a minimum 4-night consecutive stay.
2 Conditions apply. See next question for further details.
UOB relationship bonus points are awarded based on the number of years you have been holding the Citi Prestige card (known as the UOB Zenith card now). It applies to all UOB Zenith cards upon migration to UOB – you can earn up to 50% relationship bonus points with UOB.
Relationship bonus points awarded for UOB Zenith card | |
---|---|
Number of years holding Citi Prestige card (known as UOB Zenith card upon migration) | Relationship bonus |
1-3 | 10% |
4-6 | 20% |
7-9 | 30% |
10 and above | 50% |
Citi PremierMiles | UOB PRVI Miles Elite | |
---|---|---|
Rewards points Citi PremierMiles will change to UNIRinggit (UNIRM) of the equivalent value. 1 Citi PremierMile is worth 6 UNIRM. |
||
Local spend | 1 per RM3 spent | 1 per RM1 spent |
Overseas spend | 2 per RM3 spent | 10 per RM1 spent |
Selected online travel spend | 2 per RM3 spent1 | 5 per RM1 spent2 |
Bonus points | ||
Upon payment of annual fee | 10K Citi PremierMiles | 60K UNIRM |
Travel benefits | ||
Complimentary lounge passes | 8x to Plaza Premium Lounges | 8x to Plaza Premium Lounges |
Complimentary ride home from KLIA1 |
||
Other | ||
Annual fee | RM600 | RM600 |
1 On selected airlines and hotels.
2 On all airlines.
Please find the details below:
Citi Rewards | UOB World | |
---|---|---|
Rewards points Citi Rewards Points will change to UNIRinggit (UNIRM) of the equivalent value. 1 Citi Reward Point is worth 1 UNIRM. |
||
Selected eWallet & online spend1 | 12 per RM1 spent | 12 per RM1 spent |
Major department, supermarket & hypermarket spend2 | 5 per RM1 spent | 5 per RM1 spent |
Overseas spend3 | 5 per RM1 spent | 5 per RM1 spent |
Other spend | 1 per RM1 spent | 1 per RM1 spent |
Bonus points | ||
When you spend RM48K annually | 125K Citi Rewards Points | 125K UNIRM |
Lounge benefits | ||
Complimentary passes | 6x to Plaza Premium Lounges at KLIA1 & KLIA2 | 6x to Plaza Premium Lounges at KLIA1 & KLIA2 |
Other | ||
Personal accident coverage up to RM50K | ||
Annual fee | ||
Principal | RM600 | RM600 |
Supplementary | RM150 | RM150 |
1 eWallet spend includes TnG, Boost and BigPay. Online merchant spend includes iTunes. Capped at transaction amount of RM300 per merchant in each monthly billing cycle.
2 Capped at RM3,000 per month.
3 Capped at RM24,000 per year.
Please find the details below:
Lazada Citi | Lazada UOB | |
---|---|---|
Rewards points Citi Rewards Points will change to UNIRinggit (UNIRM) of the equivalent value. 1 Citi Reward Point is worth 1 UNIRM. |
||
Lazada / Lazada wallet spend | 10 per RM1 spent | 10 per RM1 spent |
Online subscriptions, lifestyle, telecommunication & insurance spend | 5 per RM1 spent | 5 per RM1 spent |
Other spend | 1 per RM1 spent | 1 per RM1 spent |
Bonus points | ||
When you spend a minimum of RM1.5K per month | 1K Citi Rewards Points | 1K UNIRM |
Shopping | ||
RM8 Lazada voucher each month | ||
RM28 off every Monday | ||
Free shipping every Friday | ||
Annual fee | ||
Principal | RM100 | RM100 |
Supplementary | RM70 | RM70 |
Please find the details below:
Citi Simplicity+ | UOB Simple | |
---|---|---|
Spend accelerator | ||
Each month if the minimum amount is paid on time | 10% interest back on finance charges on purchases and cash advances | 10% interest back on finance charges on purchases and cash advances1 |
Other | ||
Late payment | No charge | No charge |
Over payment | No charge | No charge |
Annual fee | No charge | No charge |
1 For UOB, it will be based on the current month’s spend.
Please find the details below:
Citi Cash Back | UOB One | |
---|---|---|
Cash Back rate on minimum monthly spend of RM500 | ||
Petrol spend Grocery spend Dining spend Grab spend |
10% capped at RM10 per category1 | 10% capped at RM10 per category1 |
Other spend | 0.2%, unlimited | 0.2%, unlimited |
Annual fee | ||
Principal | RM120 | RM120 |
Supplementary | RM60 | RM60 |
1 Cash Back rate is 0.2% if card spend is less than RM500 in any one billing cycle.
Please find the details below:
Citi Cash Back Platinum | UOB ONE Platinum | |
---|---|---|
Cash Back rate on minimum monthly spend of RM1,500 | ||
Petrol spend Grocery spend Dining spend Grab spend |
10% capped at RM15 per category1 | 10% capped at RM15 per category1 |
Other spend | 0.2%, unlimited | 0.2%, unlimited |
Annual fee | ||
Principal | RM195 | RM195 |
Supplementary | RM100 | RM100 |
1 Cash Back rate is 0.2% if card spend is less than RM1.5K in any one billing cycle.
Please find the details below:
Citi Clear | UOB Preferred | Rewards points |
---|---|---|
Selected dining & apparel spend | 3 per RM1 spent |
5 per RM1 spent on dining, grocery & entertainment spend 3 per RM1 spent on petrol & recurring spend (for subscribed category) |
Shopping, dining, home, travel & entertainment spend | ||
Selected supermarket & hypermarket spend | ||
Other spend | 1 per RM1 spent | |
Other | 1-for-1 GSC movie ticket on Friday | 1-for-1 GSC movie ticket on Friday |
1-for-1 coffee at CBTL | 1-for-1 coffee at CBTL | |
Annual fee | ||
Principal | RM90 | Whichever of your current Citi credit cards has the highest annual fee, you’ll continue to pay that amount for your UOB Preferred card. |
Supplementary | RM60 |
Citi Rewards Platinum | UOB Preferred | Rewards points |
---|---|---|
Selected dining & apparel spend |
5 per RM1 spent on dining,
grocery & entertainment spend 3 per RM1 spent on petrol & recurring spend (for subscribed category) |
|
Shopping, dining, home, travel & entertainment spend | 5 per RM1 spent (for subscribed category) | |
Selected supermarket & hypermarket spend | ||
Other spend | 1 per RM1 spent | |
Other | 1-for-1 GSC movie ticket on Friday | |
1-for-1 coffee at CBTL | ||
Annual fee | ||
Principal |
RM100 (per Rewards category subscribed) |
Whichever of your current Citi credit cards has the highest annual fee, you’ll continue to pay that amount for your UOB Preferred card. |
Supplementary |
Citi Choice | UOB Preferred | Rewards points |
---|---|---|
Selected dining & apparel spend |
5 per RM1 spent on dining,
grocery & entertainment spend 3 per RM1 spent on petrol & recurring spend (for subscribed category) |
|
Shopping, dining, home, travel & entertainment spend | ||
Selected supermarket & hypermarket spend | ||
Other spend | 50 per RM50 spent | |
Other | 1-for-1 GSC movie ticket on Friday | |
1-for-1 coffee at CBTL | ||
Annual fee | ||
Principal | Whichever of your current Citi credit cards has the highest annual fee, you’ll continue to pay that amount for your UOB Preferred card. | |
Supplementary |
Citi Gold | UOB Preferred | Rewards points |
---|---|---|
Selected dining & apparel spend |
5 per RM1 spent on dining,
grocery & entertainment spend 3 per RM1 spent on petrol & recurring spend (for subscribed category) |
|
Shopping, dining, home, travel & entertainment spend | ||
Selected supermarket & hypermarket spend | 3 per RM1 spent | |
Other spend | 1 per RM1 spent | |
Other | 1-for-1 GSC movie ticket on Friday | |
1-for-1 coffee at CBTL | ||
Annual fee | ||
Principal | RM195 | Whichever of your current Citi credit cards has the highest annual fee, you’ll continue to pay that amount for your UOB Preferred card. |
Supplementary | RM100 |
Citi Silver | UOB Preferred | Rewards points |
---|---|---|
Selected dining & apparel spend |
5 per RM1 spent on dining,
grocery & entertainment spend 3 per RM1 spent on petrol & recurring spend (for subscribed category) |
|
Shopping, dining, home, travel & entertainment spend | ||
Selected supermarket & hypermarket spend | ||
Other spend | 1 per RM1 spent | |
Other | 1-for-1 GSC movie ticket on Friday | |
1-for-1 coffee at CBTL | ||
Annual fee | ||
Principal | RM70 | Whichever of your current Citi credit cards has the highest annual fee, you’ll continue to pay that amount for your UOB Preferred card. |
Supplementary | RM45 |
Please find the details below:
Citi Business Platinum | UOB Platinum Business | |
---|---|---|
Cash Back rate1 | ||
Overseas spend | 1.2% | 1.2% |
Local spend | 0.5% | 0.5% |
Utility spend | 0.2% | 0.2% |
Travel insurance | ||
Complimentary travel insurance covering personal accidents and other travel inconveniences up to RM1 million | ||
Annual fee | ||
Principal | RM200 |
RM150 for Principal cardmember. No fees for supplementary cardmember |
Supplementary | RM100 |
1 There is no cap or minimum spend requirement to earn cashback. Petrol and government charges are excluded.
Before Migration | After Migration |
1 Citi PremierMiles | 6 UNIRinggit |
1 Citi Rewards Points | 1 UNIRinggit |
Yes. You can redeem from any of these redemption options below:
Redemption Options | Before Migration | After Migration |
---|---|---|
Pay with points | ||
Air miles | ||
Merchandise and vouchers | ||
Cash Back |
You can redeem with the following options:
Channel | Before Migration | After Migration |
---|---|---|
Mobile App | Via the UOB TMRW App |
|
Websites | ||
Call Center |
- Payment via Interbank GIRO
New transfer- Login your preferred bank account
- Select new transfer/payment to “United Overseas Bank Berhad”
- Key in your 16 digits credit card numbers
- Transaction/payment type: Credit card
- Follow the steps on screen
Favourites transfer / payee- Add new favourite / payee
- Select Bank/beneficiary bank “United Overseas Bank Berhad”
- Key in your 16 digits credit card numbers
- Transaction/payment type: Credit card
- Follow the steps on screen
- Payment via UOB Online Banking / TMRW App
- Login to your UOB Personal Internet Banking (PIB) or TMRW App
- Select “Payment & Transfer” followed by “Payment” and Own Credit Card”
- Select your preferred card; click “Pay” and follow the simple steps on screen.
- Transaction/payment type: Credit card
- Follow the steps on screen
- Payment via UOB Branches
- Counter
- Cash deposit ATM
- Cheque deposit ATM
(Payable to : UOB Card Centre for “your name”)"
Simply follow the 3 easy steps below:
UOB Online Banking (UOB TMRW App)
Step 1: Click here to download the UOB TMRW app.
Step 2: Complete the online registration form using either your existing Citi credit card number, or your existing UOB credit card number if you’re already a UOB customer.
Step 3: Tap ‘Register’ and proceed to login.
- will automatically be enrolled for eStatement with UOB
- can view your new eStatement on the UOB TMRW app
Over and above, please note that if you have any of the following existing instalment loan products including Quick Cash, Balance Transfer Instalment, FlexiBill, PayLite, PayLite for Banking Transaction, Auto-Balance Conversion, Relief Conversion Plan, there will be a modification on the interest computation. The monthly interest calculation will now be computed on a daily basis based on 365 days (or 366 days in leap year). Method of computation is based on effective interest rate x outstanding principal amount x number of days for each calendar month from statement to statement ÷ by 365 days (or 366 days in a leap year). Your final month’s instalment amount will be adjusted to include the residual interest arising from this revised interest calculation.
- There is no change to your Home Loan’s effective interest rate.
- For Home Financing, kindly refer to your Letter of Offer/ Notifications of Variation of Terms, whichever is applicable.
Your Citi FlexiHome Loan comprises of:
- A housing loan account; and
- a non-cheque book current account for the excess payments;
You will receive a consolidated statement where you are able to view these two accounts detail in this monthly statement.
Please be reminded to pay your monthly instalments into your new UOB FlexiHome CA.
As for new loan enquiries, please provide your details here and our Mortgage Specialist will contact you shortly.
As for new loan enquiries, please provide your details here and our Mortgage Specialist will contact you shortly.
- For Home Loan, any prepayment or excess payment made into the account will be deposited into a redrawable bucket. This is only applicable for fully disbursed loans. The funds in a redrawable bucket will enjoy interest savings and the amount can be withdrawn for future instalments or can be withdrawn upon request.
- For Home Financing, with the Notification of Variation of Terms, any prepayment or excess payment made into the account will be deposited into a redrawable bucket. This is only applicable for fully disbursed financing. The funds in a redrawable bucket will enjoy profit savings and the amount can be withdrawn for future repayments or can be withdrawn upon request.
- For Flexi Mortgage, the excess payment will be used to offset based on the deposit offset capping of your interest bearing current account.
For Home Loan
- Citibank’s statement prior to migration; and
- UOB’s year-end statement
- Citibank's statement prior to issuance of Notification of Variation of Terms; and
- UOB’s year-end statement
Please be informed that we will reflect these transactions in the next statement.
Citi | UOB | |
Current Account(CA) | Non-interest Bearing | Interest Bearing |
Current Account interest rate | Nil | The bank will pay you interest in the CA that matches the loan interest rate, subject to the deposit offset cap per your Letter of Offer. |
How is loan interest being calculated |
|
|
Deposit Offset Cap | remains unchanged as per your Letter of Offer |
No action is required from you if you have previously submitted a written instruction to Citi to service your monthly instalment/repayment via your Citi Savings/Current Account.
Otherwise, please arrange to set-up the Standing Instruction (SI) for your loan instalment/repayment based on your new UOB Savings/Current Account number.
- For Home Loan, please pay to your UOB mortgage account.
- For Flexi Mortgage, please pay to your UOB FlexiHome CA.
- For Home Loan, please note that your existing monthly instalment, interest rate and tenure will remain as per your existing contract and terms with Citibank.
- For Home Financing, please refer to your Notification of Variation of Terms.
- For Home Loan/Financing account, your monthly instalment/repayment due date will remain unchanged. E.g. Your existing monthly instalment/repayment is due on the 10th of every month - this will remain unchanged upon migration, subject to UOB’s treatment of Saturdays and Public Holidays.
- For Flexi Mortgage, there will be a change to your monthly instalment due date. All Flexi Mortgage monthly instalments will now be due on the 1st day of every month.
E.g. If your monthly instalment falls on 1st May (which is a public holiday), the due date will move to 2nd May if it is not a Saturday or Public Holiday.
For you to carry on enjoying the interest/profit saving, you can continue to make payment/repayment even on a Saturday or Public Holiday. Our system will recognise your payment/repayment and interest/profit which will be calculated based on the reduced principal accordingly.
For transactions history prior to migration, please refer to your previous Citi statements.
When your Citi account(s) is migrated to UOB, you will be given prior notice before the migration commences.
*The balance excludes interest, late fee and other charges which are not due as of 14th July, 2023.
There is no need to apply for a UOB Personal Loan now as your Citi account(s) will eventually be migrated to UOB. We will give you prior notice before the migration of accounts commences.
For the respective product features, fees & charges and terms & conditions, kindly refer to www.uob.com.my.
After migration is completed on the 16th July 2023, your new UOB Personal Loan/Term Loan account will be active and you will need to make the necessary payment arrangements accordingly to your new UOB account, including updating any standing instructions that you may have.
Any life or general insurance policy(ies) you have purchased through Citi is underwritten by a third-party insurer, and not by Citi or UOB Malaysia. The terms of the policy(ies) will stay the same, except any references to Citi will become references to UOB Malaysia.
It is advisable for you to preserve the existing benefits and value of the respective insurance policy(ies)/takaful certificate(s). If you terminate now, it may be difficult or more expensive for you to get similar insurance coverage later on when you need it.
Insurance is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance partners/takaful operators remain committed to fulfilling their responsibility to protect our existing and new customers with all the contractual obligations.
Insurance/takaful is a strictly regulated business sector under the Financial Services Act (FSA) and Islamic Financial Services Act (IFSA). Our insurance/takaful partners remain committed to fulfilling their responsibilities in order to protect your interests.
You are encouraged to switch to other payment methods such as Credit/Debit Cards or cheques issued by other banks for future renewal payments.
e.g. Unit Trust (UT) and/or Retail Bond (RB) Investment Account holding(s)
- Before the migration date: Please continue to operate your existing Citi Investment Account(s).
- After the migration date: Please use the new UOB Investment Account number(s) for your investment transactions.
Kindly refer here for Scheduled Trade Suspension on UT or RB.
During Citibank Malaysia’s Consumer business transition period to UOB and while the system integration is in progress, Citi Consumer customers with Citi branded accounts and services will continue to be served by the Citi service team and through Citi channels.
These 10 former Citi branches have been rebranded with UOB signage since April 2023 and there will be no impact to your banking services through these former Citi channels.
During Citibank Malaysia’s Consumer business transition period to UOB and while the system integration is in progress, UOB customers with UOB branded accounts and services will continue to be served by the UOB service team and through UOB channels.
Service Interruption Notice:
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Automated Teller Machine (ATM) & Cash Deposit Machine (CDM): Service interruption from 14 July 2023, 7:00 p.m. till 16 July 2023, 5:00 p.m.
Emergency cash withdrawal service is available for a one-off withdrawal during the system downtime, at the following former Citibank branches (now known as UOB)* on 15 & 16 July 2023 from 9:00 a.m. to 4:00 p.m. Please bring along your MyKad for verification purposes.- Jalan Ampang, Kuala Lumpur
- Penang Garden, Penang
- Southkey Mozek, Johor Bahru
- Cheque Deposit Machine (CQM): Service interruption from 13 July 2023, 4:00 p.m. till 16 July 2023, 5:00 p.m.
*Former Citi branches, now known as UOB listed here.
Branch Locations:
Refer to our website here for the expanded network of 55 branches
UOB Contact Centre
- Kuala Lumpur: 03-26128 121
- Penang: 04-2401 121
- Johor Bahru: 07-2881 121
- Kuching: 082-287 121
- Kota Kinabalu: 088-477 121
Email: uobcustomerservice@uob.com.my and we will respond to your enquiries within 3 business days.
Before 16 July 2023, our systems are not fully integrated yet and we do not have access to your Citibank account(s) information to assist on your issues. Please visit here for more information or you may contact the following for immediate assistance:
CitiPhone
- Kuala Lumpur: 03-2383 0000
- Penang: 04-296 0000
- Johor Bahru: 07-340 6000
- Sabah & Sarawak: 1800-82-1010 (Sabah & Sarawak)
Click here to view in: Chinese | Bahasa Melayu
Please download the UOB TMRW app from Apple App Store, Google Play or Huawei AppGallery and register for UOB Online Banking.
With UOB TMRW app, you will be able to:
- View account balances and download eStatements
- Make payments or transfers on-the-go with JomPAY bill payments, GIRO and DuitNow transfer services, all at your fingertips
- Manage your money with ease, with personalised financial insights
- Explore and enjoy exclusive dining, shopping and travel deals
Your previous eStatements will not be migrated to UOB. Do download all your previous Citi eStatements before migration.
Advance notice of Citi Mobile® App and Citibank Online service interruption or termination will be made available on Citi Mobile® App and Citibank Online.
To sign up for UOB Online Banking access, you can do so at our branches or at our Automated Teller Machines (ATM) after office hours.
Banking Hours:
Monday to Friday: 9.30 am - 4.00 pm
Self-Service Banking Hours:
Monday to Sunday: 6.00 am - 12.00 midnight
Don't forget to register for UOB Access on your UOB TMRW app to authenticate your transactions.
For more information on registering for UOB online services, please refer to the above question “How do I register for UOB Online Banking?”.
Please refer to the letter you have received regarding your new UOB account number(s) for your migrated Citi account(s).
If you are unable to view your migrated Citi account(s) upon logging in to UOB TMRW app, please contact our 24-hour Contact Centre at 03 2612 8121.
However, you can skip the queue and traffic by registering with UOB TMRW app in just a few simple steps. For more information, please refer to the above question “How do I register for UOB Online Banking?”.
- On the UOB TMRW app login page, tap on the Face/Fingerprint ID icon
- Tap on Enable Face/Fingerprint ID icon
- Verify your secret word and key in your password to complete the setup
Please be assured that UOB TMRW does not store any information on the applications installed on your device.
*Only download applications to your mobile devices from trusted sources/official app stores such as Apple App Store, Google Play Store, Xiaomi Store, Oppo Store, Vivo Store, Samsung Store, Amazon Store, and Huawei AppGallery.
APK files are particularly prone to this risk as they are not regulated by any official app store such as Google Play Store or Huawei AppGallery.
Due to this potential security risk and our utmost diligence in keeping your banking information safe, UOB TMRW cannot be used if these apps are detected in your phone by our security system.
If you are an existing customer with UOB and Citi, please use the same email ID you registered with UOB.
If you encounter an “Error code E147, it means that you have hit an error registering, which we are working to fix as soon as possible. If you require urgent assistance, for transferring or checking your account balance, please go to the nearest UOB ATM or any MEPS ATM, to view or transfer.
If you need to perform an urgent transaction, we recommend visiting your nearest branch. For a comprehensive listing of our branches, please click here.
If your account is deemed inactive or dormant, you will still be able to view your migrated accounts. However, transaction capabilities will be restricted. For any transactions related to inactive accounts, we kindly request you to visit your nearest branch for further assistance. Thank you for your understanding and cooperation.
For more information on our bill payment and fund transfer services, click here.
For more information on setting your Standing Instructions, click here.
To learn more about UOB Access, click here.
Here's how you can check in the UOB TMRW app:
- Go to 'DuitNow' on the dashboard
- Tap on 'Manage' on the top right corner
- You will be able to view the account your DuitNow ID is tagged to
Here’s how to view your eStatement via UOB TMRW:
Here’s how to add a payee:
- Log in to UOB TMRW app and tap on ‘Pay/Transfer’
- Tap on ‘Add payee’
- Key in your payee information
- Review and confirm your payee's information
- Log in to UOB TMRW app
- Go to 'Services
- Under 'General', tap on 'Transaction Limits'
Here's how:
- Select ‘Account’ from the menu bar at the bottom
- Tap on your desired card
- Tap on ‘Details’
- Select ‘Accounts’ from the menu bar at the bottom
- Tap on card or deposit account you wish to view
- Tap on ‘Transactions’
UOB Access is a digital security token embedded in your smartphone for authentication of PIB and UOB TMRW app transactions as an alternative to SMS OTP. There will be a 12 hour cooling off period after you register for UOB Access. This is a requirement for all banks in Malaysia to protect you from online scam/fraud.
For more information on registering for UOB Access, please refer to the question “How to set up UOB Access?”.
- Tap on ‘Services’ on the menu bar at the bottom
- Tap on ‘Transaction Limits’ to view and change your limit.
* 1st party access only allows users to perform transactions within their own accounts.