About UOB Chat Assist

What is UOB Chat Assist?
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"Chat Assist" is an online digital platform for you to interact with UOB via live chat, check on account balance, request a fee waiver etc. at your convenience.

For users with existing banking relationship with UOB.

To use UOB Chat Assist, user must be 2FA authenticated which requires login with an existing active UOB credit card or debit card number or NRIC as per bank’s record. An SMS OTP will be sent to the registered mobile number to complete the login.

  • Account balance
  • Recent transactions
  • Credit Card application status
  • Rewards
  • Fee Waiver

Please click on "Chat with us" for our 24/7 Live Chat officers to assist you. Alternatively, you may visit our Customer Service page at UOB FAQs and Contact Information | UOB Malaysia for more help solutions.

If you face some difficulties accessing the Chat Assist, you may try to clear cache from your desktop or mobile device browser (see guides below):

Desktop Version

Using Chrome

  1. Click on the 3 vertical dots on the top right corner.
  2. Click on History.
  3. Click on Clear browsing data on the left sidebar.
  4. In the popup that appears, select a “time range” and the options Cookies and Other site data and Cached images and files. Click on Clear data.

Using Internet Explorer

  1. Click on the Tools menu.
  2. In the drop-down menu, choose internet options.
  3. On the general tab, and in the browsing history section, click the “Delete” button.

Using Safari

  1. On the keyboard, press Command + Y.
  2. Click on Clear browser history.
  3. In the popup that appears, select the time range and click on Clear History.

Using Firefox

  1. Click on the 3 vertical lines on the top right corner.
  2. Click on Library and then History.
  3. Click on Clear Recent History.
  4. In the popup that appears, select a “time range” and the options Cookies Cache, etc. Click on Clear now.

Mobile Version

Using iOS

  1. From the home screen, go to Settings>Safari.
  2. Towards the bottom of Safari’s setting screen, tap the button for Clear History and Website data, then Clear History and Data to confirm.

Using Android

  1. Android browser: Go to Menu>More>Settings or Menu>Settings>Privacy & Security.
  2. Tap Clear cache, Clear history, and Clear all cookie data as appropriate.

Using Chrome

  1. Go to Menu>Settings>Privacy.
  2. Tap Clear browsing data at the bottom of the screen, leave the default selected (Browsing history, cache and cookies), then tap Clear Browsing Data.
We are upgrading our Live Chat to serve you better. Our sincere apologies for the temporary disruption in service. In the meantime, please email us at uobcustomerservice@uob.com.my or call us at 03-26128121 for assistance.