"Chat Assist" is an online digital platform for you to interact with UOB via live chat, check on account balance, request a fee waiver etc. at your convenience.
For users with existing banking relationship with UOB.
To use UOB Chat Assist, user must be 2FA authenticated which requires login with an existing active UOB credit card or debit card number or NRIC as per bank’s record. An SMS OTP will be sent to the registered mobile number to complete the login.
Please click on "Chat with us" for our 24/7 Live Chat officers to assist you. Alternatively, you may visit our Customer Service page at UOB FAQs and Contact Information | UOB Malaysia for more help solutions.
If you face some difficulties accessing the Chat Assist, you may try to clear cache from your desktop or mobile device browser (see guides below):
Using Internet Explorer