News & Announcements

CreditShield Plus Insured Member who has Conversion of Card Balances into a 3-year Term Loan, the monthly installment will be cover as part of the outstanding balance under CreditShield Plus plan with effective 15th January 2021 onwards.

Click here for FAQ.

30 December 2020

Please note that we have updated clause 46 of Terms And Conditions Governing Accounts And Services (Conventional Banking). This revision will apply to all new and existing customers of UOB, with effect from 20 January 2021.

For details of the revised Terms and Conditions, please click the link below.

Terms and Conditions: ENGBM

To ensure the safety of our colleagues and customers, the branch is temporarily closed from 31 December 2020 to 17 January 2021.  However, the branch’s self-service banking facilities are still available between 6 AM to 10 PM daily.

You may also log on to Personal Internet Banking and Business Internet Banking Plus at www.uob.com.my or use the UOB Mighty app to perform your online transactions.

If you require over-the-counter services, kindly proceed to any other branches convenient to you.

We apologise for any inconvenience caused and we thank you for your understanding. #UnitedforYou

23 December 2020

Dear Valued Customers,

Please note that the following terms and conditions will be revised and applied to all new and existing customers of UOB, with effect from 13 January 2021.

· Terms and Conditions Governing Unit Trust Services
· Terms and Conditions Governing Bond/Sukuk Investment Account

Click here for the latest Terms and Conditions Governing Unit Trust Services.
Click here for the latest Terms and Conditions Governing Bond/Sukuk Investment Account.

We have updated Clause 4 of the Terms and Conditions for UOB Malaysia Lady’s Savings Account Bonus Interest Promotion.

Please click below for a copy of the revised Terms and Conditions for Lady’s Savings Account Bonus Interest Promotion. This revised Terms and Conditions will be effective from 1 January 2021. 

T&C: ENG | BM

Dear Customers,

Effective 25 January 2021, kindly note that the Payment Related options to pay your Credit Card can no longer be performed via UOB Phone Banking IVR.

You can pay your bills from your savings and current accounts through DuitNow or Payments Services options available on UOB Personal Internet Banking or UOB Mighty app.

UOB Malaysia, together with 19 other banks participated in the Customer Satisfaction Survey for the banking industry for the year 2019. The Survey is supported by Bank Negara Malaysia (BNM) and is in alignment with BNM’s initiatives formulated under the Financial Sector Blueprint 2011-2020. The survey aims to promote the quality and transparency of customer services of the Malaysian banking sector as set out in the Customer Service Charter and was conducted to establish an industry benchmark in terms of customer service, which will be used as a baseline to measure current performance and track future improvement.

Click here for the Executive Summary.

Please take that the changes to Facility Letter of Offer (Islamic Banking) for the purposes of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect on 6 November 2020.

Click here for the summary of changes.

The Standard Terms and Conditions Governing Banking Facilities have been revised and it will take effect on 6 November 2020.

Conventional (here)

Islamic Banking (here)

Summary of changes (here)

Please note that the following Terms and Conditions will be revised for the purpose of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect from 6 November 2020:

  • Balance Transfer (BT) Reducing Balance Terms and Conditions: ENG

  • Fixed-Pay Balance Transfer (BT) Terms and Conditions: ENG

  • Flexi Credit Plan (FCP) Terms and Conditions: ENG

  • Easi-Payment Plan (EPP) Terms and Conditions: ENG

Please note that the following Terms and Conditions will be revised for the purpose of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect from 5 November 2020: 

  1. UOB Visa Infinite Metal Card Terms and Conditions (Click here)

  2. UOB Visa Basic Credit Card Terms and Conditions (Click here)

  3. UOB YOLO Credit Card Terms and Conditions (Click here)

  4. UOB PRVI Miles Card Terms and Conditions (Click here)

  5. UOB Lady’s Card Terms and Conditions (Click here)

  6. UOB ONE Card Terms and Conditions (Click here)

  7. UOB Preferred Platinum Card Terms and Conditions (Click here)

  8. UOB 0% Interest Instalment Payment Plan (IPP) Terms and Conditions (Click here)

  9. Terms and Conditions Governing UOB Commercial Card Facility (Click here)

  10. UOB UNIRinggit Rewards Programme 2020 Terms and Conditions (Click here)

Please take that the changes to Facility Letter of Offer (Conventional Banking) for the purposes of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect on 6 November 2020.

Click here for the summary of changes.

Dear Valued Customers, 

Due to service impacts related to COVID-19, POS Malaysia is temporarily suspending outbound international mail services to all international destinations except Singapore from 3 August 2020 until further notice. As a result, you may experience a delay in receiving your Statement of Account/Advices/Notices. 

If you have registered for our UOB Personal Internet Banking (PIB) service, we encourage you to enrol for e-Statement to view your Statement of Account via PIB. 

Please email us at uobcustomerservice@uob.com.my if you require any further information. 

We regret any inconvenience caused and thank you for your continued support. 

Thank you.

Please note that the Visa/MasterCard Cardmember Agreement will be revised for the purpose of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect from 3 November 2020. 

Visa/MasterCard Cardmember Agreement: ENG

Please note that the Personal Loan Terms and Conditions will be revised for the purposes of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect on 6 November 2020.

Personal Loan Terms and Conditions: ENG | BM

Dear Valued Customers, 

Please note that the following terms and conditions will be revised for the purposes of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer and applied to all new and existing customers of UOB, with effect from 3 November 2020. 

  • Terms and Conditions Governing Accounts and Services (Conventional Banking)

  • Terms and Conditions Governing Islamic Accounts and Services

Click here for the latest Terms and Conditions Governing Accounts and Services (Conventional Banking).

Click here for the latest Terms and Conditions Governing Islamic Accounts and Services.

Please note that the Terms and Conditions Governing AutoPay Bill Services will be revised for the purpose of addressing the Bank Negara Malaysia (BNM)’s Policy Document on Fair Treatment of Financial Consumer with effect from 2 November 2020. 

Terms & Conditions Governing AutoPay Bill Services: ENG

We wish to inform you that effective 25 October 2020, auto-payments to Tenaga Nasional Berhad (“TNB”) under the UOB AutoPay Bill service will no longer be managed by UOB. Your existing auto-payment will not be impacted. However, if there is a change to your UOB credit card details or you would like to make changes to your auto payment, please email TNB at autopay@tnb.com.my or call them at 03-79679000 (ext: 1435/1428/1106/9251) for arrangements.

Please be informed that, housing loan related enquiries via Phone Banking will be discontinued effective 22 Sep 2020.


You may logon to UOB Personal Internet Banking / UOB Mighty to view housing loan related enquiries.

Please note that the Terms and Conditions Governing Accounts and Services (Conventional Banking) will be revised with effect from 21 September 2020. 

Terms & Conditions Governing Accounts & Services (Conventional Banking): ENGBM

We wish to inform that as part of our branch network strategic plan, a new location for UOB Medan Pasar branch is being explored to serve you better. This plan would be carried out tentatively in the second half of 2021. We will provide more details nearer to the date. 

Pending the finalization of the above, you may continue to conduct your banking transactions seamlessly at our Medan Pasar branch or at our alternative channels as follows: 

  1. Our network of the remaining 44 UOB branches nationwide. Please click here to find the location of your nearest branch.

  2. Our self-service terminals at all our branches are available from 6am to 12mn, 7 days a week for your convenience.

  3. If you are a registered user, you may also use our internet banking services and / or mobile banking services or

  4. Alternatively, you may sign up our internet banking services and / or mobile banking services to manage your finances anywhere, anytime.

Please contact any of our operations staff at Medan Pasar branch at 03-2772 8000, or through our Contact Centre at 03-2612 8121 latest by 16 October 2020 if you have any concerns or queries to the above proposal. 

Thank you for banking with us and we look forward to your continuous support.

We have updated Clause 3, 4 and 5 of the Terms and Conditions for Sign-up online and get RM 30 e-Cash Voucher Campaign. 

Please click here for a copy of the revised Terms and Conditions for Sign-up online and get RM 30 e-Cash Voucher Campaign. This revised Terms and Conditions will be effective from 21 September 2020.

Please be informed that effective 25 September 2020, the Save and Spend Campaign will be discontinued. The last Participating Month for this campaign will be September 2020 and Eligible Spend and MAB will be tabulated based on full month in September 2020. 

We apologize for any inconvenience caused.

Discontinuation of UOB PRVI Miles Card “50% Discount on Your Grab Rides” effective 1 September 2020

Effective 1 September 2020, the following offer will be discontinued:

50% discount each ride (maximum discount up to RM33) with promo code “GRABPRVI” on the Grab rides to/from the selected international airports.

 

New Grab Offer for  UOB PRVI Miles Card effective 10 August 2020

Cardmembers who uses their UOBM PRVI Miles Card as the default GrabPay credit card will be eligible to receive RM5 off each GrabFood or Grab Ride transactions with promo code as stated in the table below:

Category Promo Code Description Capping
GrabFood PRVIFOOD RM5 off each GrabFood transaction Maximum four (4) redemptions per Cardmember per calendar month
Grab Ride PRVIRIDE RM5 off each Grab Ride transaction Maximum four (4) redemptions per Cardmember per calendar month

For more information, please log on to uob.my/prvi

Please be informed effective 17 July 2020, UOB Mighty app will only support the following mobile operating systems as we are committed to meet the industry security standards:

Mobile Operating System Version
Android 8.0 or higher
iOS 10.0 or higher

Effective 15th July 2020, UOB Malaysia lending rates and financing rates would be revised as follow:-


Lending Rates

Base Rate 2.61% p.a.
Base Lending Rate 5.57% p.a.


Financing Rates

Islamic Base Rate 2.61% p.a.
Islamic Base Financing Rate 5.57% p.a.


For illustration purpose; the effective lending/financing rate for a 30-year loan/financing of RM350,000 with no lock-in period is 3.36% (BR+0.75%). This package is subject to change from time to time.

Please visit your nearest UOB branch or call our Mortgage Specialist for our full range of financing packages.

Click here for UOBM Base Rate FAQs.

Thank you.

 

Please be informed that Fixed Deposit/Fixed Deposit-i Interest/Profit Rates will be revised respectively to the following:

Month / Bulan Existing Interest Rates (%p.a.) / Kadar Faedah Sedia Ada (% setahun) Revised Interest Rates (%p.a.) / Pindaan Kadar Faedah (% setahun)
1 1.70 1.45
2 1.75 1.50
3 1.80 1.55
4 1.90 1.65
5 1.90 1.65
6 1.90 1.65
7 2.00 1.75
8 2.00 1.75
9 2.00 1.75
10 2.00 1.75
11 2.00 1.75
12 2.00 1.75
13 to 23 2.10 1.85
24 to 47 2.20 1.95
48 to 59 2.30 2.05
60 2.40 2.15


Protected by PIDM up to RM250,000 for each depositor.

 

Please be informed that effective 8 July 2020, the Promotional Interest Rate for UOBM Stash Up with Bonus Interest Promotion will be revised to the following rate:

Balance Tier in Stash Account Existing Promotional Interest Rate Revised Promotional Interest Rate w.e.f. 8 July 2020
Up to RM50,000 1.50%p.a. 1.25%p.a.
Above RM50,000 2.50%p.a. 2.25%p.a.

The Promotional Interest Rate has been revised according to the same quantum following the changes in Overnight Policy Rate and in accordance to Clause 9 in UOBM Stash Up with Bonus Interest Promotion’s Terms and Conditions.

We apologize for any inconvenience caused.

 

Please be informed that Deposit Rates will be revised respectively to the following:


InvestPro Account (previously known as eAccount)

Balance Tier Existing Rates (%p.a.) Revised Rates (%p.a.)
Up to RM5,000 0.00 0.00
Up to RM20,000 0.10 0.10
Up to RM50,000 1.40 1.10
Above RM50,000 2.00 1.70

 

ONE Account

Balance Tier Existing Rates (%p.a.) Revised Rates (%p.a.)
Base N1Tier 1 N2Tier 2 Base N1Tier 1 N2Tier 2
First RM50,000 0.10 1.08 2.08 0.10 0.65 1.65
Next RM50,000 0.10 2.08 3.08 0.10 1.65 2.65
Above RM100,000 1.88 1.88 1.88 1.65 1.65 1.65

N1Tier 1 - Spend RM500 with UOB Credit Card and/or Debit Mastercard every month.
N2Tier 2 - Spend RM500 with UOB Credit Card and/or Debit Mastercard every month and Pay 3 bills (min RM50 per bill) via UOB Personal Internet Banking or deposit minimum RM2,000 via Interbank GIRO/instant transfer every month.

 

Stash Account

Balance Tier Existing Rates (%p.a.) Revised Rates (%p.a.)
Base Bonus Total Base Bonus Total
First RM25,000 0.10 0.00 0.10 0.05 0.00 0.05
Next RM25,000 0.10 1.25 1.35 0.05 1.00 1.05
Next RM50,000 0.10 2.75 2.85 0.05 2.50 2.55
Next RM100,000 0.10 3.25 3.35 0.05 3.00 3.05
Above RM200,000 1.85 0.00 1.85 1.60 0.00 1.60

 

ProSave Account-i

Balance Tier Existing Rates (%p.a.) Revised Rates (%p.a.)
First RM5,000 0.00 0.00
Next RM5,000 0.00 0.00
Next RM10,000 0.60 0.35
Next RM30,000 1.35 1.10
Next RM50,000 1.80 1.55
Above RM100,000 1.85 1.60

 

Wealth Premium Account

Asset Under Management Existing Rates (%p.a.) Revised Rates (%p.a.)
Up to RM50,000 0.00 0.00
Up to RM100,000 0.10 0.10
Up to RM150,000 0.10 0.10
Up to RM200,000 0.30 0.25
Up to RM250,000 0.40 0.25
Above RM250,000 0.60 0.35

 

Privilege Account

Asset Under Management Existing Rates (%p.a.) Revised Rates (%p.a.)
Up to RM100,000 0.00 0.00
Up to RM300,000 0.00 0.00
Up to RM800,000 0.25 0.25
Up to RM3,500,000 1.00 0.75
Up to RM10,000,000 1.50 1.25
Above RM10,000,000 2.05 1.80

 

Click here for the prevailing Savings Account rates.
Click here for the prevailing Current Account rates.


Terms and Conditions
Conventional ENG | BM
Islamic ENG


Protected by PIDM up to RM250,000 for each depositor.
Member of PIDM

We have updated Clause 6 of the Terms and Conditions for Save & Spend Campaign- RM75 Cash Back Campaign.


Please click here for a copy of the revised Terms and Conditions for Save & Spend Campaign- RM75 Cash Back Campaign. This revised Terms and Conditions will be effective from 19 June 2020.

We have updated Clause 4.1 of the Terms and Conditions for Cash Back and Bonus Gift Deposits Campaign.


Please click here for a copy of the revised Terms and Conditions for Cash Back and Bonus Gift Deposits Campaign. This revised Terms and Conditions will be effective from 18 May 2020

Please be informed that the bill payment services via Phone Banking will be discontinued effective 1st April 2020.
To pay your bills, please use JomPAY, DuitNow or Payments Services options on UOB Personal Internet Banking or UOB Mighty

United Overseas Bank Limited (“UOB”), its branches in and outside Singapore and subsidiaries (“UOB Group entities”) are committed to complying with the sanctions laws and regulations (“sanctions laws”) passed by Singapore, the United Nations Security Council, the European Union and the U.S. Department of the Treasury’s Office of Foreign Assets Control as well as applicable sanctions laws in the jurisdictions in which UOB Group entities operate. Under the sanctions laws, individuals and entities are prohibited from entering into financial transactions or provide financial assistance or services in relation to sanctioned individuals, entities or activities, as non-compliance with relevant sanctions laws may result in civil or criminal liability leading to fines, imprisonment or both.

As such, UOB Group entities do not open accounts, continue customer relationships, provide products or services, execute or facilitate transactions (directly or indirectly) or engage in any activity involving sanctioned individuals, entities, countries or territories, subject to the extent permissible by sanctions laws. UOB Group entities may also, in its sole discretion, decide not to process or to facilitate transactions or to provide products and services even where permissible by sanctions laws, if these activities fall outside UOB’s risk appetite. Currently, the sanctioned countries and regions are the Crimea region in Ukraine, Cuba, Iran, North Korea, Sudan and Syria.

In addition, UOB Group entities will restrict certain products or services or business activities involving (directly or indirectly) countries, individuals or target industry sectors subject to selective or targeted sanctions laws. Currently, the countries where selective sanctions laws may apply are Zimbabwe, Belarus, Venezuela and Russia.

By applying for products and services and by continuing a banking relationship with us, you represent and warrant that at all times, you are not subject to any sanction laws and shall not use UOB Group entities, its products or services (regardless of currency) for the benefit of sanctioned individuals, entities, countries or territories. UOB Group entities will not hesitate to take necessary action, including reporting, rejecting and/or blocking transactions, rejecting funds, closing accounts, terminating relationships that appear to violate sanctions laws. By upholding a strict stance on sanctions, UOB is protecting the interests of our customers and helping them to abide by sanctions laws.

Frequently Asked Questions
What are Sanctions?
Sanctions are official policies used by governments and organisations such as the United Nations and European Union to prevent or to respond to security threats or to induce changes to conduct to acceptable standards. These official policies help to achieve the desired objectives as banks are restricted from having relationships or supporting activities with listed names and industries subject to prohibitions.
What does Sanctions have to do with you or your business?
Globalisation has increased the interconnectivity between countries and businesses. With this increased connection, the opportunities and likelihood for the exploitation of financial systems have increased as well.

To ensure that our customers can bank with us safely and securely, we will need to verify and obtain further understanding of your business nature and activities with us. Where required, we will also request for documentary evidence from our customers in order to protect you and your accounts with us.
What is UOB doing with your information?
Banks have a legal obligation to know their customers. Our systems and processes rely heavily on having up-to-date information. The information provided will be used to support our work in protecting our customers and ourselves against potential sanctions breaches, illegal activities and financial crime. The information or documents pertaining to the nature and purpose of an activity or relationship that you provided during our requests will aid us in the further understanding of your risk profile, nature of business and to facilitate the provision of our products and services.

The data that is provided at our request is treated very seriously and will be subject to UOB’s highest security and privacy standards.