News & Announcements

Making financial decisions during Covid-19 can be challenging. If you're struggling with your loan/financing repayments, help is available. This guide can assist you in making an informed decision following the recent moratorium announcement.

#FinancialEducationNetwork #FEN #LoanRepayment #Moratorium

Please click here for guide.

Dear customers, 

Please note that we will be performing a system maintenance on 26th July 2021 from 2am to 6am.

During this period:

  1. One Time Pin (OTP) will not be generated for any transaction

  2. SMS alerts will not be sent out

  3. The Credit and Debit Card Activation via SMS service will not be available

The above functions and services will resume after 26th July 2021 at 6am. We apologize for any inconvenience caused.

We have updated Clause 1.0, 12.4 & 12.5.

Please click here for a copy of the revised Terms and Conditions for UOB Malaysia. This revised Terms and Conditions will be effective from 1 August 2021.

We have updated Clause 12 & 13 and included an illustration table to the Terms and Conditions for UOB Malaysia Debit Card Campaign 2021.

Please click here for a copy of the revised Terms and Conditions for UOB Malaysia Debit Card Campaign 2021. This revised Terms and Conditions will be effective from 1 August 2021.

10 June 2021 

We have updated the Terms and Conditions Governing Accounts and Services (Conventional Banking). The revision will apply to all new and existing customers of UOB Malaysia, with effect from 1 July 2021. 

Please click on the link below for the revised terms and conditions. 

Terms and Conditions Governing Accounts and Services (Conventional Banking): ENG  

Dear Valued Customers,

Please be informed that MEPS Interbank Mobile Prepaid top-up service via ATM and Cash Recycler Machine will be discontinued effective 1st July 2021.

Kindly be informed that our appointed supplier’s office and warehouse have adopted a reduced workplace capacity in adherence to the recent Covid-19 Full Movement Control Order (FMCO) guidelines mandated by the Malaysian Government. As such, you may experience slight delays in new/replacement/renewal credit cards delivery as well as hardcopy credit card statement issuance. 

You may reach out to us through our 24-hour UOB Contact Centre +6 03 2612 8121 or e-mail us at uobcustomerservice@uob.com.my for any further enquiries.  

We apologize for any inconvenience caused.

With effect from 1st July 2021, all foreign currency transactions (including overseas and online transactions) converted through the DCC service shall be subject to a fee of 1% of the converted Ringgit Malaysia transaction amount, being the fee/charge imposed by Visa/MasterCard International on the transaction. Such fee will be reflected in the Cardmember’s monthly Statement of Account.

Dear customers,

Please note that we will be performing a system maintenance on 24th May 2021 from 2am to 6am.

During this period:

  1. One Time Pin (OTP) will not be generated for any transaction
  2. SMS alerts will not be sent out
  3. The Credit and Debit Card Activation via SMS service will not be available

 The above functions and services will resume after 24th May 2021 at 6am. We apologize for any inconvenience caused. 

Effective 20 August 2021, Credit Card hardcopy statement fee will be revised to RM2.00 per month. 

The hardcopy statement fee is applicable to the following UOB Credit Cards:

  • UOB Visa Infinite Metal Card
  • UOB Visa Infinite Card
  • UOB PRVI Miles Card
  • UOB Preferred Platinum Card
  • UOB ONE Card
  • UOB Lady’s Card
  • UOB Yolo Card
  • UOB Basic Card

 Go green and switch to eStatement to get your monthly credit card statements without any charges to enjoy greater convenience and enhanced security!

Click here to learn more about eStatement.  

5 May 2021 

We have updated the Terms and Conditions Governing Accounts and Services (for Conventional Banking) and Terms and Conditions Governing Islamic Accounts and Services. The revision will apply to all new and existing customers of UOB Malaysia, with effect from 25 May 2021. 

Please click on the link below for the revised terms and conditions. 

Terms and Conditions Governing Accounts and Services (Conventional): ENGBM
Terms and Conditions Governing Islamic Accounts and Services: ENGBM

Please be informed that Deposit Rates will be revised respectively to the following:

Balance Tier Existing Rates (%.pa) Revised Rates (%.pa)
Up to RM5,000 0.00 0.00
Up to RM20,000 0.10 0.10
Up to RM50,000 1.10 1.10
Up to RM200,000 1.70 1.10
Up to RM500,000 1.70 1.50
Up to RM1,000,000 1.70 1.70
Above RM1,000,000 1.70 1.70

Click here for the prevailing Savings Account rates.

 

Terms and Conditions

Conventional ENG | BM

Protected by PIDM up to RM250,000 for each depositor.
Member of PIDM.

We have updated Clause 4 of the Terms and Conditions for UOB Malaysia Lady’s Savings Account Bonus Interest Promotion. 

Please click here for a copy of the revised Terms and Conditions for Lady’s Savings Account Bonus Interest Promotion. This revised Terms and Conditions will be effective from 1 April 2021.

We are pleased to inform that our UOB Shah Alam Branch will be relocated to Bandar Bukit Tinggi on Monday, 3rd May 2021.

We trust you will enjoy better facilities and comfort at our new premises located at:

UOB Bandar Bukit Tinggi Branch
32A, Lorong Batu Nilam 4B,
Bandar Bukit Tinggi,
41200 Klang,
Selangor.

Our last day of banking operations at Wisma SunwayMas will be on Friday, 30th April 2021.

If you need any assistance, please contact UOB Contact Center at +6 03-26128121.

Thank you for your patronage and continuous support.

We have updated Clause 10 of the Terms and Conditions for UOB Malaysia YOLO Credit Card. Please click below for a copy of the revised Terms and Conditions for YOLO Credit Card. This revised Terms and Conditions will be effective from 1 March 2021.

T&C: ENG

Dear customers,

Please be informed that our panel insurer Prudential Assurance Malaysia Berhad and Prudential BSN Takaful Berhad are offering complementary Insurance / Takaful Coverage for eligible housing loan borrowers / Islamic home financing customer who are currently covered under MortgageCover (MRTA) / Takaful Mortgage (MRTT).

For more information, kindly refer to Frequently Asked Questions.

Click here for the FAQs.

Thank you.

CreditShield Plus Insured Member who has Conversion of Card Balances into a 3-year Term Loan, the monthly installment will be cover as part of the outstanding balance under CreditShield Plus plan with effective 15th January 2021 onwards.

Click here for FAQ.

30 December 2020

Please note that we have updated clause 46 of Terms And Conditions Governing Accounts And Services (Conventional Banking). This revision will apply to all new and existing customers of UOB, with effect from 20 January 2021.

For details of the revised Terms and Conditions, please click the link below.

Terms and Conditions: ENGBM

23 December 2020

Dear Valued Customers,

Please note that the following terms and conditions will be revised and applied to all new and existing customers of UOB, with effect from 13 January 2021.

· Terms and Conditions Governing Unit Trust Services
· Terms and Conditions Governing Bond/Sukuk Investment Account

Click here for the latest Terms and Conditions Governing Unit Trust Services.
Click here for the latest Terms and Conditions Governing Bond/Sukuk Investment Account.

We have updated Clause 4 of the Terms and Conditions for UOB Malaysia Lady’s Savings Account Bonus Interest Promotion.

Please click below for a copy of the revised Terms and Conditions for Lady’s Savings Account Bonus Interest Promotion. This revised Terms and Conditions will be effective from 1 January 2021. 

T&C: ENG | BM

Dear Customers,

Effective 25 January 2021, kindly note that the Payment Related options to pay your Credit Card can no longer be performed via UOB Phone Banking IVR.

You can pay your bills from your savings and current accounts through DuitNow or Payments Services options available on UOB Personal Internet Banking or UOB Mighty app.

United Overseas Bank Limited (“UOB”), its branches in and outside Singapore and subsidiaries (“UOB Group entities”) are committed to complying with the sanctions laws and regulations (“sanctions laws”) passed by Singapore, the United Nations Security Council, the European Union and the U.S. Department of the Treasury’s Office of Foreign Assets Control as well as applicable sanctions laws in the jurisdictions in which UOB Group entities operate. Under the sanctions laws, individuals and entities are prohibited from entering into financial transactions or provide financial assistance or services in relation to sanctioned individuals, entities or activities, as non-compliance with relevant sanctions laws may result in civil or criminal liability leading to fines, imprisonment or both.

As such, UOB Group entities do not open accounts, continue customer relationships, provide products or services, execute or facilitate transactions (directly or indirectly) or engage in any activity involving sanctioned individuals, entities, countries or territories, subject to the extent permissible by sanctions laws. UOB Group entities may also, in its sole discretion, decide not to process or to facilitate transactions or to provide products and services even where permissible by sanctions laws, if these activities fall outside UOB’s risk appetite. Currently, the sanctioned countries and regions are the Crimea region in Ukraine, Cuba, Iran, North Korea, Sudan and Syria.

In addition, UOB Group entities will restrict certain products or services or business activities involving (directly or indirectly) countries, individuals or target industry sectors subject to selective or targeted sanctions laws. Currently, the countries where selective sanctions laws may apply are Zimbabwe, Belarus, Venezuela and Russia.

By applying for products and services and by continuing a banking relationship with us, you represent and warrant that at all times, you are not subject to any sanction laws and shall not use UOB Group entities, its products or services (regardless of currency) for the benefit of sanctioned individuals, entities, countries or territories. UOB Group entities will not hesitate to take necessary action, including reporting, rejecting and/or blocking transactions, rejecting funds, closing accounts, terminating relationships that appear to violate sanctions laws. By upholding a strict stance on sanctions, UOB is protecting the interests of our customers and helping them to abide by sanctions laws.

Frequently Asked Questions
What are Sanctions?
Sanctions are official policies used by governments and organisations such as the United Nations and European Union to prevent or to respond to security threats or to induce changes to conduct to acceptable standards. These official policies help to achieve the desired objectives as banks are restricted from having relationships or supporting activities with listed names and industries subject to prohibitions.
What does Sanctions have to do with you or your business?
Globalisation has increased the interconnectivity between countries and businesses. With this increased connection, the opportunities and likelihood for the exploitation of financial systems have increased as well.

To ensure that our customers can bank with us safely and securely, we will need to verify and obtain further understanding of your business nature and activities with us. Where required, we will also request for documentary evidence from our customers in order to protect you and your accounts with us.
What is UOB doing with your information?
Banks have a legal obligation to know their customers. Our systems and processes rely heavily on having up-to-date information. The information provided will be used to support our work in protecting our customers and ourselves against potential sanctions breaches, illegal activities and financial crime. The information or documents pertaining to the nature and purpose of an activity or relationship that you provided during our requests will aid us in the further understanding of your risk profile, nature of business and to facilitate the provision of our products and services.

The data that is provided at our request is treated very seriously and will be subject to UOB’s highest security and privacy standards.