Frequently Asked Questions

UOB Infinity is UOB’s digital banking platform for businesses. The platform offers a comprehensive suite of cash management and trade services to help you manage your cash and trade transactions more efficiently.

Yes, UOB Infinity is available 24/7. However, some transactions may be subject to processing hours. For transaction processing hours, click here.

Yes, as long as you have Internet access while you are overseas, you will be able to access UOB Infinity anytime, anywhere.

Yes, you can access UOB Infinity via the UOB Infinity mobile app. You can download the mobile app from the App Store (for iPhones) or Play Store (for Android phones).

With the UOB Infinity mobile app, you can access your business account, make payments and authorise transactions anytime, anywhere.

Alternatively, you can access UOB Infinity using the browser from your mobile phone or tablet.

UOB Infinity offers new features to help you navigate and complete your tasks faster and more efficiently. With UOB Infinity, you will be able to:

1. Personalise your dashboard and access information that matters most to you quickly.
2. Access any function in just one click.
3. Authenticate cash transactions anytime, anywhere without a physical token.
4. Track end-to-end status of cross-border payments and enjoy visibility of all fees and charges.

No new login credentials are required. You can use the same login credentials for BIBPlus to access UOB Infinity.

Both UOB Infinity and BIBPlus will run concurrently to give users time to get used to the new user interface on UOB Infinity. All transactions, templates, past payments, drafts and payee/beneficiary master will be available on both platforms.

The companies that have a corporate account with UOB are eligible to apply for UOB Infinity.

For more information on UOB corporate accounts, please visit our website or the nearest UOB branch to your convenience.

You will only need to apply for UOB Infinity if you are not an existing BIBPlus user. You may select "Apply Now" and follow the instructions to download the appropriate form.

Please contact your relationship manager or call us at 24-hour UOB Contact Centre:

It takes the Bank up to 4 working days from the receipt of your application and all required documents to process your application. Upon successful creation of your user ID, the Bank will send an email and SMS to the email address and contact number respectively as indicated on your UOB Infinity application. Please ensure that the email address and contact number provided in the application form is correct.

Yes, you can use your overseas contact number in UOB Infinity. UOB Infinity does not have restrictions and can send SMS to all countries mobile number.

Optional services such as MT103 and Duitnow QR are chargeable.

Fees and charges related to product and services such as Duitnow and Telegraphic Transfers will continue to apply. For a full list of fees and charges, please click here.

Your Company Administrator will be able to create/add users and assign different functional and data access privileges to different users. However, the Company Administrator cannot create/add other Company Administrators and/or Authorisers.

To create/add Administrator and Authoriser access, please submit a maintenance form.

To link/add more accounts, please submit a maintenance form.

To subscribe to more UOB Infinity services such as bulk payment/payroll/collection, MT103 copy and trade services, please submit a maintenance form.

You can activate your user ID from the UOB Infinity login page by selecting “Want to activate your new account?” and following the on-screen steps. For all users except Company Administrators and Authorisers, your Company Administrator will also be able to activate your account on your behalf.

For a step-by-step guide, please login to UOB Infinity, click the user icon () at the top menu bar, and click "Need Help?".

• Organisation ID – You cannot change your Organisation ID
• User ID - You can change your User ID only during your first login to UOB Infinity. Subsequent changes are not allowed.
• Password – You may change your password at any time from the "Manage Profile" menu at the top right corner of your dashboard.

UOB Infinity has a "Remember Me" function to store the previously entered Organisation ID and User ID from the last login, such that you will only require to enter your password for future login.

However, the "Remember Me" function will only be able to store one Organisation ID and User ID.

UOB Infinity can display account activity data for the past 12 months.

For existing BIBPlus customers, you will be able to view/retrieve account activity data for the past 12 months in UOB Infinity.

For new UOB Infinity customers, you can only view/retrieve account activity data for the past 2 months when you access UOB Infinity for the first time.

Please visit your nearest UOB branch to request the data. Fees may apply.

You will be able to download/export the account statements of all your UOB accounts that are linked to UOB Infinity. Please note that the layout of the downloaded statement differs from the physical account statement.

To download/export account statements:

1. From the top menu bar, go to Accounts > Account Activities
2. Select the account number and date range required.
3. Click the “Export” button at the top right corner of the screen.

There are 4 file types available:

• PDF
• CSV
• Spreadsheet
• Fixed Length

The external account balance will only be updated after a transaction is posted into the external account after linking it to UOB Infinity. As such, you may see a zero balance in the external account on the day the external account is linked to UOB Infinity.

The verification process is introduced as Fraud Countermeasures to Combat Electronic Banking Fraud.

Verification process is introduced to safeguard the user access security. This is also to prevent scammer/ fraudster from taking control of the user access.

1. Activate users (All users)
2. Reset password/ Forgot password (User without Company Admin (CA), CA without hard token and Authoriser without hard token)
3. Register Infinity Secure on new device / Re-register Infinity Secure on same device

User may contact UOB at 603-2638 6560 for verification.

User may contact UOB at 603-2638 6560 from Monday to Friday, 9AM to 5:30PM (except public holiday).

User may send email to MY-Infinity Activation Team infinityat@uob.com.my with Company name, Full Name and Contact Details.
UOB will arrange a call back to perform the required verification on next business day.

We understand the urgency. For security reason, you may contact UOB at 603-2638 6560 for verification at the official operating hours from Monday to Friday, 9AM to 5:30PM (except public holiday).

User may contact UOB at 603-2638 6560 for verification. Upon successful verification, user may register Infinity Secure on new device.

All users, whether you are residing in the country or overseas, are required to call UOB to perform verification before enjoying the full UOB Infinity services.

The agent will advise you upon successful verification.

Yes. All Infinity user including maker, authoriser, verifier, sender, company administrator are required to perform call verification before you activate your Infinity account.

Currently the verification process only via call back to the dedicated hotline number.

Yes. The Bank will require to verify you based on each Org ID and user ID login.

No. The Bank will only require to verify you for one time.

To initiate a payment instruction in UOB Infinity, from the top menu bar, select Pay and Transfer > select the payment type and follow the on-screen instructions accordingly.

For a step-by-step guide, you can access the user guide by clicking the question mark icon () located at the top left of the screen.

Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.

The Payee List shows the 10 most recent payees from the same user. There is no filtering by debit account or transaction type.

Yes, you can, and this payment service is offered free of charge. To initiate a bill payment transaction to a billing organisation, from the top menu bar, Select Pay & Transfers > JomPAY

You will need to enter Biller Code and Ref-1 of your bill reference. If you are not sure which is your bill reference, please contact the billing organisation.

Please refer here.

Please refer to Bank Negara Malaysia's website.

You can approve a payment instruction from:

• Dashboard – In “My Tasks” widget, the five most recent transactions requiring your approval will be listed; OR
• My Tasks – From the top menu bar, select My Tasks to view the full list of requests requiring your approval

If you need a step-by-step guide, please log in to UOB Infinity, click the user icon () at the top menu bar and click "Need Help?".

To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form.

Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. In addition, you can also set up the following limit controls:

UOB Infinity offers a more efficient way for the authorisers to approve transactions via mobile phone, which is using UOB Infinity mobile app. Unlike BIBPlus Mobile, authorisers can now approve both single and bulk transactions via UOB Infinity mobile app.

You can find out which authoriser is next to approve the transaction from Approval Status:

• From the top menu bar, select Accounts > Approval Status
• Search for your transaction and click the action menu ()
• Select “Audit Trail” to view the authoriser name

You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.

Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:

• All (white) - all transactions regardless of status
• Pending (orange) - transactions that have not been submitted/sent to the Bank
• Sent to Bank (blue) - transactions that have been submitted to the Bank but have not been processed
• Rejected (red) – transactions that have been rejected or bulk transactions that have been partially rejected
• Successful (green) – transactions that have been successfully processed by the Bank

In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.

For IBG and IAFT transactions please refer here

For DuitNow Single transactions please refer here

Yes, you can track your cross-border and cross-currency transactions from “Track Payments (SWIFT gpi)”. To access “Track Payments (SWIFT gpi), from the top menu bar, select Pay & Transfer > Track Payments (SWIFT gpi).

This feature allows users to do end-to-end tracking of their incoming/outgoing cross-border payments, which includes Telegraphic Transfers/RENTAS. There is no cost to using Track Payments (SWIFT gpi).

SWIFT Global Payment Innovation (SWIFT gpi) is a service offered by SWIFT, aimed at transforming the customer experience in tracking cross-border payments. SWIFT is a global provider of secure financial messaging services.

Yes, you can track telegraphic transfers submitted over the counter as long as you know the originating account number of the payments.

The blue column indicates where the payment is at currently.

A coloured circle can be found on top of each bank’s column indicating the status of the transaction at each bank:

• Green - Completed
• Orange - In Progress / On Hold
• Red - Rejected
• Grey – Not traceable (e.g. the payment has reached a non-SWIFT bank)

Yes, you can export the transaction details as a PDF or CSV file. The CSV file format is only applicable for bulk transactions. For the PDF file format, you can choose to export the transaction details with or without the audit trail information.

Please be noted this is for payment details export. If you want to download account statement details, please refer to the procedure under "Accounts" FAQ menu.

To export transaction details:

1. From the top menu bar, select Accounts > Approval Status
2. Search for the transaction 
3. From the action menu (), select “View Details” 
4. Select “Export” at the top right of the transaction details

For single transactions:

• If you export as “PDF”, you will be able to download the file immediately.
• If you export as “PDF with Audit Trail”, you will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.

For bulk transactions:

• You will receive an email notification when the file is ready to be downloaded. To download, from the top menu bar, select Accounts > Download Reports. Select “User Generated” tab > click the download icon for the transaction.

Please be noted this is for payment details export. If you want to download account statement details, please refer to the procedure under "Accounts" FAQ menu.

Yes, there are debit/ credit advices generated for Telegraphic Transfers and RENTAS. To locate the advice, from top menu bar:

1. Select Accounts > Account Activities 
2. Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred).
3. To download, click the icon available at the “Advice” column

You can also view and export the inward remittance details using the same steps.

If you are subscribing to other reconciliation/statement reports (e.g. MT940), you can request for the report to be made available in UOB Infinity through your relationship manager or by visiting the nearest UOB branch.

To download the report:

1. From the top menu bar, select Accounts > Download Reports
2. Click the icon under the “Downloads” column.

Yes, you can create / generate the QR code to allow your clients to pay using Duitnow. This feature is available on both UOB Infinity platforms (web browser and mobile app).

Please note that you will need to register for UOB Duitnow QR before you can collect funds from your clients using the QR code.

You can register for UOB Duitnow QR in UOB Infinity via your web browser.

1. From the top menu bar, select Services
2. Select Manage Duitnow QR

Yes, you can utilise your existing FX contracts when you submit cross-currency payments. To utilise existing FX contracts when initiating cross-currency payments:

1. Choose “Use FX Contract”
2. The list of FX Contract(s) that you can utilise based on the currency pair will be displayed
3. Alternatively, there is an option for you to enter the FX Contract ID manually

Please note:

• For cross-currency payment to another UOB account – you can only use one FX contract.
• For cross-currency payment using Telegraphic Transfer (TT) – you can use multiple FX contracts within one single TT transaction.

The biometric feature allows you to access the mobile app quickly and securely by using your mobile device’s fingerprint/face recognition function. With this feature, you do not need to enter your password to login to the UOB Infinity mobile app.

For a step-by-step guide to setup the fingerprint / face recognition authentication, please log into UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

For security reasons, each user is allowed to enable the fingerprint / face recognition function on one mobile device only. If you are switching to a new mobile device, you need to re-enable your fingerprint / face recognition function on the new device. The fingerprint / face recognition function set up on the existing device will be removed automatically once it has been set up on the new mobile device.

For security reasons, your fingerprint / face recognition setup in the app will be removed when you uninstall the app or clear the app data. You will need to re-enable your fingerprint / face recognition function on your mobile device.

For security reasons, your fingerprint / face recognition function will be disabled after the 5th failed attempt. Please use your password to log in so as to re-enable your fingerprint / face recognition function.

Yes, you can approve all types of transactions using the UOB Infinity mobile app.

Infinity Secure is a digital security token that allows you to login to UOB Infinity and approve cash transactions in UOB Infinity.

Note: Please refer to Q74 for services that still require the physical token.

You will need valid login details (UOB Infinity Organisation ID, User ID, and Password) to kick start the registration process for Infinity Secure.

1. Download UOB Infinity mobile app and log in to Infinity via the mobile app
2. Register for Infinity Secure
3. Wait for 12 hours
4. Activate Infinity Secure

For a step-by-step guide to set up the shared digital token, clients will need to log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

They can refer to the "Register your digital security token" User Guide to link multiple UOB Infinity User Profiles (login credentials) across different Organisation IDs within the same country and across countries to their shared digital token (Infinity Secure) on the UOB Infinity mobile app.

This is a security feature of Infinity Secure’s registration and activation process to align with the Bank Negara Malaysia (BNM) direction to prevent fraudulent activation and to combat online scam.

Should you receive the One-Time Verification Code via SMS or email for UOB Infinity Secure registration without initiating the registration, please contact UOB at 24-hour UOB Contact Centre:

Please try again after 30 minutes. If the problem persists, please contact UOB at 24-hour UOB Contact Centre:

Infinity Secure will be progressively enhanced to support all functions. In the meantime, the physical token is still required for the following services:

• All trade transactions (e.g. Letter of Credit application)
• All transactions using Global View service

If you require a replacement for your physical token, you need to fill up a maintenance form.
Please contact your relationship manager or visit the nearest UOB branch to your convenience to get the required form.

The benefits are:

• Secure – Infinity Secure is protected by a 6-digit Secure PIN chosen by you. Multiple UOB Infinity User Profiles (across different Organisation IDs within the same country) can be linked to one Infinity Secure digital token.
• Convenient - You do not need to carry the physical token around to log in to UOB Infinity or approve cash transactions. Infinity Secure enables you to receive authentication requests through UOB Infinity’s push notifications.

You may request your Company Administrator (CA) to deregister Infinity Secure that is linked to your user ID. If you are the CA and you have lost your mobile phone, please contact UOB at 24-hour UOB Contact Centre:

You can either:

• Deregister Infinity Secure from the UOB Infinity app on your existing mobile device before changing to the new mobile device; OR 
• Use your physical token and follow the steps in Q67 to start using Infinity Secure on your new mobile device.

Please perform the following steps when you are switching to a new mobile phone:

1. Download the UOB Infinity mobile app and install it on your new mobile phone
2. Log in to the UOB Infinity mobile app on your new mobile phone
3. Click on “Register / Update Infinity Secure” at the “Enter Token Response” screen
4. Register for Infinity Secure.
5. Wait for 12 hours (Cooling-Off period)
6. Activate Infinity Secure.

If you are using iCloud services to migrate your iOS apps and configurations to your new iPhone, please uninstall the migrated UOB Infinity mobile app under your new iPhone and re-install the latest version from the iOS App Store by following step 1 above.

No, Infinity Secure will not be automatically deregistered. You will need to deregister Infinity Secure from your account by following these steps:

1. Log in to the UOB Infinity mobile app
2. Select “More Services” 
3. Click “Remove Infinity Secure from this account”

If you have forgotten to deregister Infinity Secure before uninstalling the UOB Infinity mobile app, please use your physical token to login to the UOB Infinity mobile app and follow the above steps to deregister the Infinity Secure. You can also inform your Company Administrator or call the Bank to deregister your Infinity Secure.

If you have exceeded the maximum number of tries (i.e. 5 times) for your Infinity Secure PIN, for security reasons, you will be required to re-register for Infinity Secure.

Please use your physical token to log in and follow the steps in Q67 to register and activate your Infinity Secure.

For security reasons, there is no reset function for your Infinity Secure PIN. If you have forgotten your 6-digit Infinity Secure PIN, you can select “Forget Secure PIN” on your UOB Infinity mobile screen. After which, you will be guided to re-register for Infinity Secure.

A shared digital token (Infinity Secure) conveniently allows a user to access more than one UOB Infinity User Profiles (login credentials) across different Organisation IDs within the same country (e.g. Singapore or Malaysia) and across countries on a single UOB Infinity mobile app.

For a step-by-step guide to set up your shared digital token, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

You may refer to the "Register your digital security token" User Guide to link multiple UOB Infinity User Profiles (login credentials) across different Organisation IDs within the same country to your shared digital token (Infinity Secure) on your UOB Infinity mobile app.

To update the status of your linked User Profile to "Activated", you may perform a login using the linked User Profile credentials on the UOB Infinity mobile app.

• If you have a physical token, login with your physical token and click on “More Services" > "Register / Activate Infinity Secure for this Device”. Follow the on-screen instructions for the activation.
• If you do not have a physical token, you will be prompted to activate your digital token after your initial login via Organisation ID and User ID. Follow the on-screen instructions for the activation.

For a step-by-step guide for the removal of linked UOB Infinity User Profiles, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

You may refer to the "Register your digital security token" User Guide to remove your existing linked UOB Infinity User Profiles (login credentials) from your shared digital token (Infinity Secure) on your UOB Infinity mobile app.

In order to link the multiple UOB Infinity User Profiles (login credentials) to your shared digital token (Infinity Secure) successfully, the Legal ID Type, Number and Country of your User Profiles (across the different Organisation IDs within the same country) will need to match.

To update the Legal ID Type, Number and Country of your UOB Infinity User Profiles, you may use the UOB Infinity - Services and User Maintenance form

In addition, your UOB Infinity User Profiles at the different Organisation IDs are required to be activated first, before you can proceed to link them to your shared digital token (Infinity Secure) on the UOB Infinity mobile app.

Yes, both the shared physical token and the shared digital token (Infinity Secure) can co-exist. Either type of shared token may be used to log in and approve cash transactions in UOB Infinity.

Yes, you can subscribe for Global View service and you may still use your digital token (Infinity Secure) locally (e.g. Malaysia) as well.

When you subscribe for Global View service, a physical shared token will be issued to you, where it will allow you to access more than one UOB Infinity User Profiles (login credentials) across different markets (e.g. Singapore and Malaysia).

Note: The shared digital token (Infinity Secure) is not available for Global View service.

Yes, if you switch to a new mobile phone:

1. Please install the UOB Infinity mobile app on the new mobile phone and perform the registration and activation of Infinity Secure on your new mobile phone.
2. You will need to re-link all of the User Profiles across the different Organisation IDs under the UOB Infinity mobile app on your new mobile phone again.

Note: If you are using iCloud services to migrate your iOS apps and configurations to your new iPhone, please uninstall the migrated UOB Infinity mobile app under your new iPhone and re-install the latest version from the iOS App Store.

1. If you are in China and trying to register Infinity Secure, you will not be able to register for Infinity Secure due to network restrictions. Please request for physical token if you are in located in China.
2. If you had already registered/activated Infinity Secure outside of China (e.g. Malaysia, Singapore, etc.) before going to China, once in China, you will not be able to receive Push Notifications but may still:
   • Use Infinity Secure offline mode (to generate OTP codes), and
   • Login to UOB Infinity Malaysia’s app (i.e. when Infinity Secure is fully registered/activated on the user’s mobile app/device).

For optimal user experience and to align with Bank Negara Malaysia (BNM) direction to ensure Internet Banking and Mobile Application only runs on secured version, you are recommended to access UOB Infinity using the following system / browser combinations:

Important Reminder:
Infinity will prompt a reminder from 1 September 2023 to 31 October 2023 to alert you to upgrade your browser version if we detected your browser are out dated. After the expiry date on 31 October 2023, you will not be able to login to Infinity. You will need to upgrade to the compatible web browser version to continue your online banking services.

For the UOB Infinity mobile app, the following OS are recommended:

• iOS - version 15 and above.
• Android OS - version 11 and above

UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:

• Multiple levels of firewalls
• 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
• A two-factor authentication that uses User ID and password (or biometric login for UOB Infinity mobile app) along with a secure token

To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:

• Change your password regularly as an added security measure
• Clear the browser's cache after each session in UOB Infinity so that details of your transactions are removed
• Always log out properly after you have completed your online banking activities

For more details, you may wish to view our best privacy and security practices.

This feature is necessary for enhanced security to mitigate the dangers and protect your exposure to malware scams, as it prevents scammers from taking control of your device and compromising your banking and personal information. It also serves as an alert when a scammer is attempting to take control of your device remotely.
For security purposes, your access to UOB Infinity / UOB SME App will be restricted until you stop these activities.

Note that there are differences in iOS and Android device due to device specific behaviors. As much as possible, our stance is to prevent these activities, and we strongly urge customers not to share any content from your banking app.

If you did not perform screen sharing or recording but an anti-malware message pop-up upon login, please switch your device to flight mode immediately to disconnect it from the Internet. This will prevent the scammers from further accessing your device remotely. Use a reputable anti-virus software to scan and remove any malware detected in your device. You are strongly encouraged to report the incident to the relevant authorities and lodge a police report at the nearest police station. Please also contact our dedicated Fraud hotline at 03-2612 8100 for urgent assistance. Please share your device details with the bank Contact Centre agents so that we can investigate and assist you further.

The screen sharing app/tool that you were using was not restricted, hence you were able to continue to share. However, in line with industry efforts to fight against the evolving scam threats, note that we will be constantly updating the list of restricted app/tools from time to time and refining our anti-scam security measures to protect our customers.

We have detected that this mobile app is riskier and may compromise your banking and personal information. Hence, it is recommended that you uninstall the mentioned app shown on the error message. Your access to UOB Infinity/UOB SME app will be restricted until you uninstall the app.

With the latest update, we have enhanced the security check to prompt customers with an error message to uninstall the mentioned apps if we detected apps with risky permissions. We are constantly refining and updating our security check based on feedback from our customers to be in line with industry efforts to counter the evolving scam threats.

We have detected that you have mobile apps with risky permissions. Applications that were downloaded from third-party sites may compromise banking and personal information. For your security, your access to UOB Infinity / UOB SME App will be restricted until you uninstall or turn off accessibility permissions for the mentioned apps shown on the error message.

To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores. However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.

These features are necessary for enhanced security to mitigate the dangers and protect your exposure to malware scams. You will need to uninstall (recommended option) or turn off accessibility permissions for the mentioned apps shown on the error message in order to continue to use our app.

To mitigate the risk of malware attack from these apps, the recommended option is to uninstall the mentioned apps that are not downloaded from official app stores.

However, if you are certain and trust that the mentioned app is safe (example: it is a workplace app), you may turn off the accessibility permission.

We value your privacy. You can be assured that our new features do not monitor your phone activity, nor collect or store any personal data.

We apologise for any inconvenience caused. The intention of this security feature is to protect customers from malware scams. We have detected that the unsafe mobile app was installed from a third-party site, instead of an official store that may compromise your banking and personal information. If you wish to continue using UOB Infinity / UOB SME App and your workplace app, you will have to turn off accessibility permissions of your workplace app.

Step 1: Open your device’s Settings app
Step 1: Open your device’s Settings app
Step 2: Scroll down and select "Accessibility”
Step 3. Scroll until you find the "Advanced Settings"
Step 4. Tap on "Accessibility button" and tap on "Select actions"
Step 5. Tap the toggle switch for "Accessibility" to turn off the feature

Please note that the above path may differ by device manufacturer and operating system. If you encounter any difficulties, please check with your device manufacturer.

The affected app could be malicious. Please follow these steps to protect yourself from malware scams:

1. Switch your Device to Flight Mode:
   If you suspect your device has been infected by malware, switch your device to the flight mode immediately to disconnect from the Internet. This will prevent the scammers from further accessing your device remotely.
   
2. Run an anti-virus scan on your device:
   Use an anti-virus software to scan and remove any malware detected in your device to ensure that all malware in your device is identified and removed.
   
3. Report the Incident:
   You are strongly encouraged to report the incident to the relevant authorities and lodge a police report at the nearest police station. Please also contact our dedicated Fraud hotline at 03-2612 8100 for urgent assistance.
   

Once the above steps are completed:
You may resume usage of your device by rebooting your device in safe mode to disable third-party apps temporarily, then uninstalling any suspicious apps. Finally, install mobile security software from a trusted source to scan for remaining malware.

As a further precaution, you may also consider doing a “factory reset” and changing important passwords. Please do not port back-up data after factory resetting.Please refer to our UOB Security Alerts website (UOB.my/securityalerts) for more information and tips to protect yourself from malware scams.

We apologise for any inconvenience caused. The mentioned app is with risky permission and install from untrusted source. If you wish to continue using UOB Infinity / UOB SME App and your workplace app, you will have to turn off accessibility permissions of your workplace app.

Overlay is a feature where an App can appear on top of other apps. These could be invisible to the user and malicious parties can phish information that you are entered on your device. Hence for your security, it is recommended that you to turn off the device's overlay permission at the phone setting.

Step 1 : Open your device’s Settings app
Step 2 : Scroll down and select Apps & Notification
Step 3 : Tap on Advance options and select Special app access
Step 4 : Tap on Display over other apps / Draw over other apps / Apps that can appear on top
Step 5 : Tap on the toggle switch on the app to turn off the overlaying

Please note that the above path may differ by device manufacturer and operating system. If you encounter any difficulties, please check with your device manufacturer.

USB / wireless debugging (developer option) is a special mode on Android devices that gives you access to advanced settings and features that are not normally available to users. These settings could be used to compromise the security of the app. Hence for your security, the access to UOB Infinity / UOB SME App has been restricted.

App tampering is a technique to modify the app's code from the original app's code and this might bypass or manipulate the security features. Hence for your security, the access to UOB Infinity / UOB SME App has been restricted and it is recommended that you reinstall UOB Infinity / UOB SME App from legitimate apps store.

This is only applicable to Android for the apps downloaded via Android Play Store. Customer phone must be enabled with the Play Store services and login with proper Google ID. If the Play Store ID is not logged in or Play Store services being disabled, customer is unable to use UOB Infinity/ UOB SME App.

Currently Infinity Secure allows user to login to Infinity within the same location by using the digital token installed on mobile device.

After the enhancement, the user may perform profile linkage to other locations (between Malaysia and Singapore for the start). The options available for the profile linkage are:

• Infinity Secure only - a digital token which allows user to login to Infinity with multiple user access within or across locations with a single login
• Infinity Secure with Global View – a digital token which allows user to login to Infinity with multiple user access, view consolidated accounts and perform transaction within and across different locations with a single login

By registering and activating Global Digital Token, you may access, view, and transact all UOB accounts within and across locations with a single login.

You may:

1. perform self linkage of user ID,
2. get your company administrators to perform linkage

Yes, you may request for Infinity Secure Linkage on same mobile by following the step listed in Question 5 or 6 below.

Please take note that you have to use single mobile device to install and link 2 users ID profiles using either Malaysia or Singapore Infinity App.

Under Infinity Secure "Manage Infinity Secure’s Linked Profiles" sub-menu, user can input to-be linked Organisation ID and user ID and choose "Infinity Secure only" option to link users within across regions/ locations.

Customer is able to login to multiple user access on 1 mobile device, but cannot view consolidated accounts across different regions/ locations.

After successful linkage and upgrade of Global Digital Token, initiating user and linked user has to perform user activation and there is imposed 12 hour cooling period during user activation process as part of enhanced security measures.

Activation of initiating user

1. Initiating user activate his own profile after 12 hour cooling period has passed.

Activation of linked user

1. Activate on behalf of Linked user. To do so, initiating user can select "Manage Infinity Secure’s Linked Profiles" sub-menu, select profile and choose "Activate" option to activate the profile linkage
2. Alternatively, the Linked user will activate his own profile after 12 hours cooling period has passed.

Under Infinity Secure "Manage Infinity Secure’s Linked Profiles" sub-menu, user can input to-be linked Organisation ID and user ID and choose "Infinity Secure with Global View" option to link users within across regions/ locations.

Customer is able to login to multiple user access on 1 mobile device, and able to view consolidated accounts across different regions/ locations.

After successful linkage and upgrade of Global Digital Token, initiating user and linked user has to perform user activation and there is imposed 12 hour cooling period during user activation process as part of enhanced security measures. You may refer to user activation process in Question 5.

User has to perform linking with to-be linked new user ID. Upon successful Global digital token upgrade, Newly linked user has to activate user profile and will be prompted to accept Terms and Conditions if this is 1^st time login.

Activation of linked user

1. Activate on behalf of Linked user. To do so, initiating user can select "Manage Infinity Secure’s Linked Profiles" sub-menu, select profile and choose "Activate" option to activate the profile linkage

Alternatively, the Linked user will activate his own profile after 12 hours cooling period has passed.

Initiating user always has to request for the linkages of the users within or across regions/ locations as 1st step.

Initiating user can perform successful linking of user IDs when following conditions are met:

1. Requestor/Initiating User and Linking User to have same Legal ID and
2. Selected Infinity Secure Only Linkage Type (ie without global view feature)

Company administrator of linked user has to approve the linkage when following conditions are met:

1. Requestor and Linked User Legal ID are not matching
2. Linkage type is Infinity Secure with Global View

Company administrator can only perform tasks on Infinity browser only.

Under Admin menu, there are 2 new sub-menus:

1. "Manage User profile linkage" allow company administrator to authorise or reject Profile Linkage/De-link Request
2. "Profile Linkage enquiry" allow company administrator to view Profile Linkage Request Details and generate Global view linkages reports. User can request profile linkages up till past 12 months, and display 3 months search results at any 1 time. User may also generate profile linkages details in CSV or PDF format.

1. If user (ie authoriser) had selected only "Infinity Secure Linkage only" and linked within same region/ location, Push notification will be sent to the digital token registered device where authoriser can login and authorise transaction.
2. If user (ie authoriser) had selected only "Infinity Secure Linkage only" and linked across different region/ location, authoriser will be redirected to login to Mobile Browser to authorise the transaction. It is still 2 user profiles in different regions/ locations using 1 mobile device/Infinity Secure), hence the authoriser is always redirected to Mobile Browser.

1. If user (ie authoriser) had selected only "Infinity Secure with Global View Linkage" and across different region/ location, authoriser user can act on push notification and authorize the transaction seamlessly.

User can select "Remove Infinity Secure From This Account" sub-menu from Infinity mobile, and choose the profile to be de-linked.

If selected user is linked user within group, only the linked user will be delinked.

If selected user is primary user, then all the linked users will be delinked.

You must use physical token to access UOB accounts beyond Malaysia and Singapore via Infinity web browser.

Alternatively, you can also easily access Singapore and Malaysia UOB accounts only on Infinity mobile after upgrading to Infinity Secure with Global view functionality.

You can continue to access existing UOB accounts beyond Singapore and Malaysia via Infinity browser using physical Global Token.

You can access Singapore and Malaysia UOB accounts on Infinity mobile currently.

We will progressively avail Global View functionality to other locations on Infinity mobile at later date.

The Infinity Secure Linkage feature will be made available to customer at later date.

You may perform the following steps:

1. Link Singapore user ID to Malaysian user ID, you will receive the following SMS:
   Dear <User ID> (<Organisation ID> <Location ID>), you have successfully linked your profile to another Infinity Secure. Activate it after <X> to start using it. Call UOB Corporate Contact Centre if you did not make this request.
2. Next, you may activate your Singapore user ID.

• A confirmation screen is immediately displayed when the linkage is successful and with instructions on next steps.
• Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

Linked user in Infinity Secure Profile Linkage request.

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully linked your profile to another Infinity Secure. Activate it after <X Hrs> to start using it. Call UOB Corporate Contact Centre if you did not make this request."

User Initiated Profile Linkage request and all other users sharing Infinity Secure

"Dear <User ID> (<Organisation ID><Location ID>), your Infinity Secure has been successfully linked with a new profile. Call UOB Corporate Contact Centre if you did not make this request."

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. Both Initiating user and linked user of the Infinity secure linkage request will receive the SMS Message.

User initiated Infinity Secure Profile Linkage request. (Approved)

"Dear <User ID> (<Organisation ID> <Location ID>), your request to link your Infinity Secure token to another profile has been approved. If the request is unauthorised, please call UOB Corporate Contact Centre."

Linked user in Infinity Secure Profile Linkage request. (Approved)

"Dear <User ID> (<Organisation ID> <Location ID>), the request to link your profile to another Infinity Secure token has been approved. If the request is unauthorised, please call UOB Corporate Contact Centre."

User initiated Infinity Secure Profile Linkage request. (Rejected)

"Dear <User ID> (<Organisation ID> <Location ID>), your request to link your Infinity Secure token to another profile has been rejected. If the request is unauthorised, please call UOB Corporate Contact Centre."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Linked user in Infinity Secure Profile Linkage request. (Rejected)

"Dear <User ID> (<Organisation ID> <Location ID>), the request to link your profile to another Infinity Secure token has been rejected. If the request is unauthorised, please call UOB Corporate Contact Centre."

If Infinity Secure Linkage request is rejected, please contact Company Administrator for more information.

1. A confirmation screen is immediately displayed when the linkage is successful and with instructions on next steps.
2. Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage activation. Both Initiating and linked user of the Infinity Secure Linkage request will receive the SMS Message.

Linked user in Infinity Secure Profile Linkage is being Activated.

"Dear <Participant User ID> (<Organisation ID> <Location ID>), UOB Infinity Secure has been successfully activated by <Initiating User ID> (<Organisation ID> <Location ID>), Call UOB Corporate Contact Center if you did not make this request."

User Initiated Profile Linkage Activation (Self-Activation)

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully activated UOB Infinity Secure. Call UOB Corporate Contact Center if you did not make this request."

User Initiated Profile Linkage Activation (For Another User)

"Dear <Initiator User ID> (<Organisation ID> <Location ID>), you have successfully activated UOB Infinity Secure on behalf of <Participant User ID> (<Organisation ID> <Location ID>), Call UOB Corporate Contact Center if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

1. A confirmation screen is immediately displayed when the Delink is successful.
2. Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear <User ID> (<Organisation ID> <Location ID>), you have successfully deregistered your UOB Infinity Secure. Call UOB Corporate Contact Centre if you did not make this request."

User Whose Profile was Delinked / Deregistered from Infinity Secure By Another User

"Dear <User ID> (<Organisation ID> <Location ID>), your profile have been successfully deregistered from UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear <User ID> (<Organisation ID> <Location ID>), your profile have been successfully deregistered from Your UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear {0}, you have been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

All other impacted users (approved & not activated, activated)

"Dear {0}, your profile has been successfully deregistered from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear {0}, a profile has been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear {0}, you have been successfully deregistered from your UOB Infinity Secure by the Channel Admin. Call Corporate Contact Centre if you did not make this request."

All other impacted users (approved & not activated, activated)

"Dear {0}, We have detected that your profile has been delinked from UOB Infinity Secure, due to deregistration from your requestor. Call <region/ location number> if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear {0}, a profile has been successfully deregistered from your UOB Infinity Secure by the Channel Admin. Call Corporate Contact Centre if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Pending Profile Linkage Request

"Dear<User ID> (<Organisation ID> <Location ID>) , your profile linkage request has been rejected due to deregistration of your requestor from UOB Infinity Secure. Call Corporate Contact Centre if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Pending Profile Linkage Request

"Dear {0}, your profile linkage request has been rejected due to deregistration of your requestor from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Please contact the respective region/ location UOB Contact Centre if you require further assistance.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage.

All Users who are part of Approved Profile Linkage Request

"Dear {0}, We have detected that your profile has been delinked from UOB Infinity Secure, due to deregistration from your requestor. Call Corporate Contact Centre if you did not make this request."

After downloading Infinity Secure App, user can select "More Services" under Infinity Secure section and start to register or Activate Infinity Secure on the mobile device.

An existing Infinity Secure user will be prompted of existing linkages and to continue with online steps if he wishes to transfer existing linkage to new device. Continue with online steps to complete profile linkage and activate users after 12 hours cooling period has ended.

User transfer linkages can occur from IOS to Android and vice-versa or Singapore Infinity App to Malaysia Infinity App and vice-versa.

New Dual control on Company Administrator would take effect if no Company Administrator or Bank user acted on the pending profile linkage request.

For dual to single control, the 2^nd Company Administrator still needs to approve for pending linkage request.

Your latest Legal ID details will be reflected under your user profile.

User will not be able to link or activate a suspended user profile. Deleted user will be not be displayed for linking.

Company Administrator will not be able to approve the linkage request if the user profile was suspended or deleted at point of approval.

Company admin has to perform 2 steps as below:

Company admin needs to deregister the user from "Admin -> Manage User Profile -> User List -> View Details" before deleting the user.

Confirmation SMS message: Look for below SMS message from the bank confirming the Infinity Secure Linkage. All user sharing Infinity secure will receive the SMS Message.

User Whose Infinity Secure Deregistered

"Dear {0}, you have been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

All other impacted users (approved & not activated, activated)

"Dear {0}, your profile has been successfully deregistered from UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Users Who are part of Infinity Secure From where one of the user was delinked / Deregistered

"Dear {0}, a profile has been successfully deregistered from your UOB Infinity Secure by the Company Admin. Call Corporate Contact Centre if you did not make this request."

Subsequently, Company administrator can delete the user (ie maker).

You can download our user guides by logging in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

Should you require any assistance, please call us at 24-hour UOB Contact Centre:

Yes, we do have regular workshops conducted via MS Teams. You may register online by selecting a date and time that is convenient for you through here.

UOB Infinity – Trade Services (FSCM) is our newly added module in our online portal, with new features to help you manage your supply chain program more efficiently, effectively and securely, to bring you and your buyers/ sellers onto a whole new banking experience.

BIBPlus for Trade Services: For submission of Trade application (e.g. LC, BG, Bankers Acceptance, etc.).

UOB Infinity for Trade Services (FSCM): For submission of FSCM-related transactions and documentations for processing.

Clients can still continue to access or submit their trade transactions via BIBPlus Trade Services after UOB Infinity – Trade Services (FSCM) is launched.

The modules available in BIBPlus Trade Services are as follows:

• Trade Bill Summary
• Trade Advices
• Import Letter of Credit (LC) Issuance, Amendment and Cancellation
• Import Bill Notifications including Trust Receipt Financing
• Banker’s Guarantee (BG) Issuance, Amendment and Cancellation
• Financing Request (e.g. Invoice Financing)
• Trade Loan Repayment

The modules available in UOB Infinity for Trade Services (FSCM) are as follows:

• Supplier Finance (Pre and Post Shipment Finance)
• Supplier Finance (Irrevocable Payment Undertaking)
• Distributor Finance (Post Shipment)
• Account Receivables Purchase (With/Without Recourse)

UOB Infinity – Trade Services (FSCM) offers new features that will help you to navigate and complete your tasks more swiftly and efficiently. With UOB Infinity – Trade Services (FSCM), you will be able to :

• Digitise and automate processing of invoices and request for financing, which helps to reduce time of information input and exchange
• Enjoy cost savings by eliminating duplication and reducing errors by automating the request of financing and settlement of outstanding loans
• Connect to a digital eco-system of suppliers/ distributors (domestic/ overseas) by linking up with them on one single platform
• Manage your documents seamlessly by tracking your past/present PO and invoices for up to 13 months

After logging in to UOB Infinity, you may click on “Trade Services (FSCM)” from top menu to navigate from Cash management to Trade Services (FSCM).

To navigate back to BIBPlus Trade Services: Select “Cash Management” to navigate back to UOB Infinity then select “BIBPlus Trade Services”

To navigate back to UOB Infinity – Cash Management: Select “Cash Management”

You will not be able to view transactions that you submitted via BIBPlus Trade Services. You will need to navigate back to BIBPlus Trade Services to access your Documentary Trade or Open Account Transactions.

Yes, to access Trade Services (FSCM), you will need to sign up for UOB Infinity.

No. However, you will still need to sign up for UOB Infinity – Trade Services (FSCM).

Yes. If you are an existing BIBPlus user, you will still be able to access to Trade Services from BIBPlus.

You will need to provide a separate approving mandate for Trade Services (FSCM) from UOB Infinity via a Maintenance form.

Please contact your Trade Sales Manager, Relationship Manager or Client Fulfilment Services (CFS).

To link/add more accounts, please submit a maintenance form.

To create/add users, please submit a maintenance form.

You can download our user guide by logging in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.

Should you require any assistance, please contact Client Fulfilment Services (CFS) or call us at 24-hour UOB Contact Centre:

Yes, UOB Infinity – Trade Services (FSCM) is available 24/7. However, some transactions may be subject to processing hours. For transaction processing hours, click here.

Yes, as long as you have Internet access while you are overseas, you will be able to access UOB Infinity anytime, anywhere.

Currently, UOB Infinity – Trade Services (FSCM) cannot be accessed via your mobile phone or tablet.

For optimal user experience, you are recommended to access UOB Infinity – Trade Services (FSCM) using the following system/ browser combinations:

No.

Infinity Secure will be progressively enhanced to support all functions.
In the meantime, the physical token is still required for the following services:

• All trade transactions (e.g. Letter of Credit application, FSCM, etc)
• All transactions using token sharing (Private Token) service
• All transactions using Global View service

Even if you do not use any of the above three services, please keep your physical token in a secure location as a backup. In the event that you subscribe for any of the above services in the future or should you encounter any unexpected issues when using your Infinity Secure (e.g. loss of mobile phone), you will still be able to authorise transactions using your physical token

If you require a replacement for your physical token, you need to fill up a Maintenance Form.
Please contact your relationship manager to get the required form.

Hard token used for BIBPlus can also be used to sign in for UOB Infinity - Trade Services (FSCM) Module.

Please select “Trade Services” in the registration or maintenance form under “Additional Infinity Services”

1. Log in to UOB Infinity 
2. From the top menu bar, click on the drop-down menu “You are in: Cash Management”
3. Select “Trade Services (BIBPlus)” 

You will be redirected to BIBPlus for trade services. There is no need to log in again.

The interface upgrade of Trade functions is still a work in progress, and will be introduced at a later stage.

1. From the top menu bar, click on the drop-down menu “Trade Services” 
2. Select “Cash Services” 

You will be redirected to UOB Infinity Cash Management. There is no need to log in again.

No. You can view trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > Transaction Search.

No. You can approve trade transactions by selecting “Trade Services (BIBPlus)” > Trade Account Services > Transaction and Reports > To Do List.

No. You can set an alert/notification for a trade transaction by selecting “Trade Services (BIBPlus)” > Administration > Alert Management.

There are two ways to download Trade advices:

1. From Trade Bill Summary screen 

• From the top menu bar, select Account Services > Trade Bill Summary
• Search for the individual outstanding trade bill detail 
• Click on the Bank Reference No. hyperlink
• A pop-up window with the transaction consolidated summary view and all events including advices related to this trade bill will be displayed

2. From Trade transaction screen (e.g. Import Letter of Credit) 

• From the top menu bar, select Trade Service > Import Letter of Credit > Processed LC
• Search for the individual LC record 
• Click “View Summary” 

The LC consolidated summary view and all events including advices related to this letter of credit will be displayed.

You may refer to the User Guides by clicking on this link.

The transaction records in the “Trade Outstanding Amount” only reflect transactions effected after your trade access is setup.

The transaction records in “Trade Bill Summary” reflect all transaction records that you have with the Bank. This includes all trade transactions submitted over-the-counter before your trade access was set up.

Therefore, there may be differences in transaction records if you had outstanding Trade transactions that were effected before your trade access was set up.

Yes. Once the transaction is processed by the Bank, the transaction record as well as the relevant Trade advices will be made available in UOB Infinity.