News & Announcements

Dear valued customers, kindly be informed that effective 13 January 2025, UOB Malaysia branches will be operating from 9:30am to 4:00pm, Monday to Friday* (except Public Holidays).

You may continue to access our Personal Internet Banking website or TMRW app for all your digital banking needs.
To find out which branch is nearest to you, please use our Branch Locator: https://go.uob.com/4fLBr3L.

*Sunday to Thursday for branches in Kelantan and Terengganu.

For the updated terms and conditions, please click here.

We are pleased to inform that our UOB Kulai Branch will be relocated to Vervocity, Kulai on Monday, 13 Jan 2025. We trust you will enjoy better facilities and comfort at our new premise located at:

UOB Kulai Branch
No 245, Jalan Kiambang 10
Vervocity, Indahpura
81000 Kulai, Johor 

Our last day of banking operations at UOB Kulai branch, Jalan Raya Kulai Besar, will be on Friday, 10 Jan 2025. 

To facilitate the relocation exercise, our self-service banking terminals will not be available from 10 Jan to 12 Jan 2025. 

Thank you for your patronage and continuous support.

Please be informed that we have updated the Terms and Conditions UOB Malaysia Commercial Credit Cards Cashback to provide better clarity by adding UOB Virtual Payment Solutions – Virtual Payment Control as one of the product that is eligible for Cashback.

Updated UOB Malaysia Commercial Credit Card Cashback Terms and Conditions : click here.

In order to ensure our Standard Terms Governing Foreign Exchange (STGFX) is in line with the current market practice, we have revised and update our existing STGFX, for all Foreign Exchange transactions with our Bank.

This amended STGFX shall be effective and shall bind all existing and future Foreign Exchange transactions.

Please click here for the updated STGFX.

For and on behalf of

Legal Documentation

Global Markets

Please be informed that we have updated our Terms and Conditions for the UOB Commercial Credit Card Travel Personal Accident Insurance and UOB Complimentary Corporate Liability Waiver Insurance by enlisting the list of UOB Commercial Credit Card.

For the updated Complimentary Corporate Liability Waiver Insurance Terms and Conditions, please click here.

For the updated Travel Personal Accident Insurance Terms and Conditions, please click here.

Please be informed that we have updated the Terms and Conditions for UOB Malaysia Commercial Credit Cards Cashback applicable to cardmembers of UOB Commercial Credit Cards issued by UOB Malaysia Berhad.

The updated Terms and Conditions provides an extended and more precise version of the cashback category inclusions and exclusions. Revisions are on the following:

• Table A – Cashback Category along with further clarity on Utility Spend
• UOB Platinum Business Card includes E-wallet top up and Utilities Spend
• UOB World Business Mastercard includes Jompay, E-wallet and Utilities Spend
• Clause 8A (a), (i) – (s), and
• Clause 8B (a) – (f).

Existing UOB Malaysia Commercial Credit Card Cashback Terms and Conditions : click here.

Updated UOB Malaysia Commercial Credit Card Cashback Terms and Conditions : click here.

Please be informed that we have updated the Terms and Conditions for UOB Malaysia Commercial Charge Card Cashback applicable to cardmembers of UOB Commercial Charge Cards issued by UOB Malaysia Berhad.

The updated Terms and Conditions provides an extended and more precise version of the cashback category inclusions and exclusions. Revisions are on the following:

1. Table A – Cashback Category along with further clarity on Utility Spend
• Changes in E-wallet Top ups and Utilities Spend cashback rate, and
2. Clause 6 (n) - (s).

Existing UOB Malaysia Commercial Charge Card Cashback Terms and Conditions : click here.

Updated UOB Malaysia Commercial Charge Card Cashback Terms and Conditions : click here.

Please be informed that we have revised the UOB Malaysia Commercial Charge Card Cardmember Agreement by removing the definition of “Installment Payment Plan” clause as it is not applicable for a Charge Card.

For updated T&C please click here.

Please be informed that we have updated our Terms and Conditions governing UOB Commercial Cards Facility.

The updated Terms and Conditions provides an extended and more precise version of definitions along with the inclusion of Virtual Payment Solution. Revisions are on the following:

• Clause 1: Definition and Interpretation
• Revision of the definition and interpretation of “Card”
• Inclusion of the definition and interpretation of “Virtual Payment Solutions”
• Clause 5.5 : Inclusion of the liability of a Corporate Member whom has applied for the Virtual Payment Solution
• Clause 10A1 : Inclusion of (l) - in regards to Virtual Payment Solution

For updated UOB Commercial Cards Facility Terms and Conditions, please click here.

For existing UOB Commercial Cards Facility Terms and Conditions, please click here.

** First 2 Security Tokens will be waived for users with the following conditions/ requests.

The waiver is only applicable upon new sign-up:
- Trade Services user, Financial Supply Chain Management user (FSCM), Huawei device user; user device not meeting minimum Operating System (OS) requirements; user based in China; Global View (other than Malaysia & Singapore).

Please refer to https://www.uob.com.my/corporate/fees-and-rates/bib.page on/ after 21 May 2024 for updated rate

We have updated the Terms and Conditions for UOB World Business Mastercard Reward Programme by replacing the airport lounge access service provider from LoungeKey to Plaza Premium Lounge. Cardmember now have to present the credit card and boarding pass upon arrival at the participating lounge reception instead of registering via LoungeKey app. This revised Terms and Conditions will be effective from 19 April 2024.

Terms and Conditions: ENG 

Dear Customers,

This is to inform that we had received request from Bank Negara Malaysia (BNM) to inform all resident companies who fulfil the two criteria below (“Resident Companies”) to submit monthly report on Inter-company Account transactions (“Statement IA”) to Jabatan Pengurusan Data dan Statistik, Bank Negara Malaysia (“BNM”) for statistical compilation purpose.

• annual gross export value of RM50 million and above in goods or services (based on the latest calendar year); and
• netting arrangement with non-resident counterpart.

Statement IA is an account maintained by a resident company in Malaysia with any non-resident company, whether related or non-related, to record all payables and receivables in foreign currency vis-à-vis the non-resident company and settlements on the balances of the account arising from the offsetting of payables against receivables.

Resident Company that fulfills both criteria above is required to contact the Cash BOP Reporting team via e-mail at cashbop@bnm.gov.my to initiate the submission of Statement IA through BNM’s External Sector Statistics Portal.

Thank you

For the updated terms and conditions for UOB eAlerts!, please click here.

Please be informed that we had recently revised and amended our Privacy Notice and the Privacy Notice (PDPA-PN-005/23) will be effective on 29 December 2023 (refer below).

• the Privacy Notice (PDPA-PN-005/23) ENG
• the Privacy Notice (PDPA-PN-005/23) BM 

Our complete and detailed privacy notice is also available by request from our branches and/or via our website www.uob.com.my.

Dear Valued Customers,

Notification on changes to the Terms and Conditions for Purchase of Gold Kilobar/s & Terms and Conditions for Spot and Forward Contract for Gold 

In order to ensure our terms and conditions governing physical gold is updated and in line with the latest market practice, the “Terms and Conditions for Purchase of Gold Kilobar/s” & “Terms and Conditions for Spot and Forward Contract for Gold” shall only be effective until 31^st August 2023. Both terms and conditions will be replaced with Standard Terms and Conditions for Purchase of Physical Gold (Spot and Forward Contract) (“STCPPG”).

This STCPPG will be effective on 1^st September 2023 and shall bind all existing and future purchase transactions of physical gold.

Please click here for the updated STCPPG.

For the updated terms and conditions, please click the following links:

• Money Market Deposit
• Money Market Deposit-i

Dear Valued Merchants / Business Partners,

Please be informed that with effect from 1 July 2023, the UOB Authorisation Center telephone number will be changed to 603-2638 8200.

There is no change for the below Merchant Services contact information, which was published earlier.

Should you have any enquiries, please contact your respective Merchant Account Manager.
Thank you.

Please be informed that the Deposits interest / profit rates for Fixed Deposit / Islamic Fixed Deposit-i / FD Plus / FD Plus-i will be revised respectively to the following:

Note: For Non-Individuals, Fixed Deposit / Islamic Fixed Deposit-i revised interest/profit rates shall only be applicable for Month 1 to Month 12.

Deposit products are protected by PIDM up to RM250,000 for each depositor. UOB Malaysia is a member of PIDM.

Produk deposit adalah dilindungi oleh PIDM setakat RM250,000 bagi setiap pendeposit. UOB Malaysia adalah ahli PIDM.

For the updated terms and conditions for Non-Individual Fixed Deposit Account, please click here. 

Non-Individual Islamic Fixed Deposit Account Terms and Conditions, please click here.

We are pleased to inform that our UOB Plaza Mahkota Branch will be relocated to Taman Kota Laksamana Jaya on Tuesday, 6 June 2023. We trust you will enjoy better facilities and comfort at our new premise located at:

UOB Kota Laksamana Branch:
No 24, Jalan KLJ4,
Taman Kota Laksamana Jaya,
75200 Melaka.

Our last day of banking operations at UOB Plaza Mahkota branch, Jalan PM5, will be on Friday, 2 June 2023.

To facilitate the relocation exercise, our self-service banking terminals will not be available from 2 June to 5 June 2023.

Thank you for your patronage and continuous support.

The Business Internet Banking Service Agreement – Country Addendum has been revised and it will take effect on 31 March 2023.

Please click here for a copy of the revised Business Internet Banking Service Agreement – Country Addendum.

Summary of changes:

• Added Clause 14A – Trade Transactions
• Amended Clause 3. (V) 4.13 a) “BIBPlus” to “BIB”

For the updated terms and conditions for BizCA+, please click here.

For the updated terms and conditions for BizMax, please click here.

For the updated terms and conditions, please click here.

Dear Valued Merchants / Business Partners,

Please be informed that with immediate effect, the Merchant Helpdesk telephone number (03-7787 7218) and fax number (03-7784 4967) are no longer in service. We have updated our Merchant Services contact information below to serve you better.

Should you have any enquiries, please contact your respective Merchant Account Manager. Thank you.

We have updated the UOB Malaysia Commercial Cards Cash Rebates Terms and Conditions and the revision will be effective 1^st December 2022. Please click ‘here’ for latest UOB Malaysia Commercial Card Cash Rebate Terms and Conditions

Please be informed that Fixed Deposit Interest Rates / Fixed Deposit-i Profit Rates will be revised respectively to the following:

Deposit products are protected by PIDM up to RM250,000 for each depositor. UOB Malaysia is a member of PIDM.

Produk deposit adalah dilindungi oleh PIDM setakat RM250,000 bagi setiap pendeposit. UOB Malaysia adalah ahli PIDM.

UOB Malaysia lending rates and financing rates would be as follow:-

For illustration purpose; the effective lending/financing rate for a 30-year loan/financing of RM350,000 with no lock-in period is 4.36% (SBR/SIBR+1.61%). This package is subject to customer’s eligibility and subject to change from time to time.

*Note:

• Standardised Base Rate/Standardised Islamic Base Rate = Overnight Policy Rate (OPR)
• Base Rate (BR)/Islamic Base Rate (IBR) and Base Lending Rate (BLR)/Base Financing Rate (BFR) will continue to be applied to the existing retail loans/financing facilities which were priced against BR/IBR and BLR/BFR respectively.

Historical series of SBR/SIBR, BR/IBR, BLR/BFR and Indicative Effective Lending/Financing Rates (IELR/IEFR)

Notes:

• The SBR/SIBR was introduced on 1^st August 2022. The dotted line in the graph and the grey numbers in the table shows the historical series of OPR, which is the benchmark rate of the SBR/SIBR.
• Indicative effective lending/financing rate (IELR/IEFR) refers to the indicative annual effective lending/financing rate for a standard 30-year housing loan/home financing product with financing amount of RM350,000 and has no lock-in period.

Please visit your nearest UOB branch or call our Mortgage Specialist for our full range of financing packages.

Thank you.

We are pleased to inform that our UOB Kuala Lumpur Main Branch will be relocated to UOB Plaza 1 on Tuesday, 3 Jan 2023. We trust you will enjoy better facilities and comfort at our new premise located at:

UOB Kuala Lumpur Main Branch
Ground Floor,
UOB Plaza 1,
7 Jalan Raja Laut,
50350 Kuala Lumpur.

Our last day of banking operations at UOB Kuala Lumpur Main branch at Menara UOB will be on Friday, 30 Dec 2022. To facilitate the relocation exercise, our self-service banking terminals will not be operational from 30 Dec to 2 Jan 2023. 

Thank you for your patronage and continuous support.

For the updated interest rates, please click below links:

• BizCA+
• BizMax

UOB Malaysia lending rates and financing rates would be as follow:-

For illustration purpose; the effective lending/financing rate for a 30-year loan/financing of RM350,000 with no lock-in period is 4.11% (SBR/SIBR+1.61%). This package is subject to customer’s eligibility and subject to change from time to time.

*Note:

• Standardised Base Rate/ Standardised Islamic Base Rate = Overnight Policy Rate (OPR)
• Base Rate (BR)/Islamic Base Rate (IBR) and Base Lending Rate (BLR)/ Base Financing Rate (BFR) will continue to be applied to the existing retail loans/ financing facilities which were priced against BR/IBR and BLR/ BFR respectively.

Historical series of SBR/SIBR, BR/IBR, BLR/BFR and Indicative Effective Lending/Financing Rates (IELR/ IEFR)

Notes:

• The SBR/SIBR was introduced on 1st August 2022. The dotted line in the graph and the grey numbers in the table shows the historical series of OPR, which is the benchmark rate of the SBR/SIBR.
• Indicative effective lending/financing rate (IELR/ IEFR) refers to the indicative annual effective lending/financing rate for a standard 30-year housing loan/home financing product with financing amount of RM350,000 and has no lock-in period.

Please visit your nearest UOB branch or call our Mortgage Specialist for our full range of financing packages.

Thank you.

Please be informed that Fixed Deposit Interest Rates / Fixed Deposit-i Profit Rates will be revised respectively to the following:

Deposit products are protected by PIDM up to RM250,000 for each depositor. UOB Malaysia is a member of PIDM.

Produk deposit adalah dilindungi oleh PIDM setakat RM250,000 bagi setiap pendeposit. UOB Malaysia adalah ahli PIDM.

For the updated terms and conditions, please click here.

Please be informed that Fixed Deposit Interest Rates / Fixed Deposit-i Profit Rates will be revised respectively to the following:

Deposit products are protected by PIDM up to RM250,000 for each depositor. UOB Malaysia is a member of PIDM.

Produk deposit adalah dilindungi oleh PIDM setakat RM250,000 bagi setiap pendeposit. UOB Malaysia adalah ahli PIDM.

Effective 8th July 2022, UOB Malaysia lending rates and financing rates would be revised as follow:-

For illustration purpose; the effective lending/financing rate for a 30-year loan/financing of RM350,000 with no lock-in period is 3.86% (BR+0.75%). This package is subject to change from time to time.

Please visit your nearest UOB branch or call our Mortgage Specialist for our full range of financing packages.

Click here for UOBM Base Rate FAQ.

Thank you.

Please be informed that the Cheque Writer Service shall be terminated with effect from 1 August 2022 (“Effective Date”).

Starting from the Effective Date, the Bank will cease providing the software support and we will no longer accept re-order of pre-printed cheques. You are not required to return all software, equipment, materials and other software supplied by the Bank and you may destroy any copies in your possession.

As an alternative to the Cheque Writer Service, you can perform numerous types of e-payment transactions using UOB Infinity. Log in to UOB Infinity using your existing BIBPlus Group ID, User ID and Password.

For more information, please refer to the Frequently Asked Questions page that we have created for you at uob.my/cwsfaq.

For assistance, please refer to your Relationship Manager or email uobcustomerservice@uob.com.my or contact UOB Contact Centre at:

Please be informed that Bulk Issuance of Cashier’s Order (BICOS) and Bulk Commercial Cheque Issuance Service (BCCIS) via BIBPlus, UOB Infinity and File Transfer Service will be discontinued with effect from 1 August 2022. As such, all scheduled transactions for them will no longer be processed effective 1 August 2022. 

As an alternative to BICOS and BCCIS, you can perform numerous types of e-payment transactions using UOB Infinity. Log in to UOB Infinity using your existing BIBPlus Group ID, User ID and Password.

For the updated Cash Management Bulk Services Terms & Conditions (effective 1 August 2022), click here.

For more information or assistance, refer to your Relationship Manager or email us at uobcustomerservice@UOB.com.my or contact our UOB Contact Centre at:

Kuala Lumpur +6 03 - 26128 121
Pulau Pinang +6 04 - 2401 121
Johor Bahru +6 07 - 2881 121
Kuching +6 082 - 287 121
Kota Kinabalu +6 088 - 477 121

For the updated interest rates, please click below links:

• BizCA+
• BizMax

Please be informed that Fixed Deposit Interest Rates / Fixed Deposit-i Profit Rates will be revised respectively to the following:

Deposit products are protected by PIDM up to RM250,000 for each depositor.

Produk deposit adalah dilindungi oleh PIDM setakat RM250,000 bagi setiap pendeposit.

Effective 20th May 2022, UOB Malaysia lending rates and financing rates would be revised as follow:-

For illustration purpose; the effective lending/financing rate for a 30-year loan/financing of RM350,000 with no lock-in period is 3.61% (BR+0.75%). This package is subject to change from time to time.

Please visit your nearest UOB branch or call our Mortgage Specialist for our full range of financing packages.

Thank you.

For the updated terms and conditions, please click the links below:

• Foreign Currency Call Account
• Non-Individual Fixed Deposit Account

In order to ensure our Standard Terms Governing Foreign Exchange (STGFX) is in line with the current market practice, we have revised and update our existing STGFX, for all Foreign Exchange transactions with our Bank. 

This amended STGFX shall be effective and shall bind all existing and future Foreign Exchange transactions.

Please click here for the updated STGFX.

For and on behalf of
Business Assurance and Legal Documentation
Global Markets

For the updated service agreement, please click here.

We are pleased to inform that our UOB Medan Pasar Branch will be relocated to Sri Petaling on Tuesday, 7 June 2022. We trust you will enjoy better facilities and comfort at our new premise located at:

UOB Sri Petaling Branch
No 1, Jalan Radin Bagus 6,
Bandar Baru Sri Petaling,
57000 Kuala Lumpur.

Our last day of banking operations at UOB Medan Pasar branch will be on Friday, 3 June 2022. To facilitate the relocation exercise, our self-service banking terminals will not be operational from 3 June to 6 June 2022.

Thank you for your patronage and continuous support.

For the updated terms and conditions, please click the links below:

• Non-Individual Current and Savings Account

• Cheque Writer Service

Please click here for the latest terms and conditions.

Please be informed that effective 1 January 2022, these services will no longer be available via BIBPlus:

1. Bill Payment
2. Single Cashier’s Order Issuance
3. Loan Repayment
4. Term Deposit (Fixed Deposit) withdrawal and update

As such, all standing instructions and scheduled transactions via BIBPlus on the above will no longer be processed effective 1 January 2022.

Therefore, to ensure you can continue to perform your transactions seamlessly, below are alternative methods you can start to use.

For more information or assistance, refer to your Relationship Manager or email us at uobcustomerservice@UOB.com.my or contact our UOB Contact Centre at:

Kuala Lumpur +6 03 - 26128 121
Pulau Pinang +6 04 - 2401 121
Johor Bahru +6 07 - 2881 121
Kuching +6 082 - 287 121
Kota Kinabalu +6 088 - 477 121

Making financial decisions during Covid-19 can be challenging. If you're struggling with your loan/financing repayments, help is available. This guide can assist you in making an informed decision following the recent moratorium announcement.

#FinancialEducationNetwork #FEN #LoanRepayment #Moratorium

Please click here for guide.

Please be informed that BizCA+ and BizMax package features will be revised as below effective 1 July 2021:

Dear Valued Customers,

Due to service impacts related to COVID-19, POS Malaysia is temporarily suspending outbound international mail services to all international destinations except Singapore from 3 August 2020 until further notice. As a result, you may experience a delay in receiving your Statement of Account/Advices/Notices.

If you have registered for our UOB Business Internet Banking Plus (BIBPlus) service, we encourage you to view your account information and/or transaction details via BIBPlus.

Please email us at uobcustomerservice@uob.com.my if you require further assistance on this matter.

We regret any inconvenience caused and thank you for your continued support.

Please click here for the notification letter.