FAQs

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New Operating Hours

The new operating hours are from 6am to 12 midnight daily.

All our 45 branches Self- Service Banking will no longer be operating for 24 hours. The new operating hours are from 6am to 12 midnight.   

This is to safeguard our customers and at the same time mitigate the occurrence of scams and fraudulent withdrawals which are prevalent during low traffic periods including late at night.

You can continue to withdraw cash from non-UOB ATMs bearing the MEPS and CIRRUS/VISA PLUS logo. However, a service charge will be levied by the issuer bank on cash withdrawal from non-UOB ATMs. MEPS ATMs operate 24-hours a day, 7-days a week and most are located at strategic and accessible locations such as petrol stations, convenient stores, hypermarkets, malls and office buildings.

**Example of participating MEPS member banks are Maybank, CIMB, RHB, Hong Leong Bank- for a complete list of participating bank, please refer to www.meps.com.my

No. Detail
1 UOB (Malaysia) ATM Network
 
Description Fee Per Successful Transaction
Transaction using UOB (Malaysia) Debit MasterCard at UOB (Malaysia) ATMs and Cash Recyclers Machines
a) Balance inquiry RM0.00 - Waived
b) Cash Withdrawal RM0.00 - Waived
c) Fund transfer to CASA and repayment to Credit Card & Loan RM0.00 - Waived
d) Prepaid top-up RM0.00 - Waived
e) Interbank GIRO (IBG) RM0.00 - Waived
2 UOB Regional ATM Network (UOB Singapore, UOB Thailand, UOB Indonesia)
 
Description Fee Per Successful Transaction
Transaction within UOB Regional Countries (UOB Malaysia, Singapore, Thailand, Indonesia) ATMs network
a) Balance inquiry RM0.00 - Waived
b) Cash Withdrawal RM0.00 - Waived
3 MEPS & HOUSe (HSBC, OCBC, UOB, Standard Charted Bank) Shared ATM Network
 
Description Fee Per Successful Transaction
Transactions within MEPS & HOUSe ATM Network within Malaysia
a) Balance inquiry RM0.00 - Waived
b) Cash Withdrawal
*MEPS ATM RM1.00
*HOUSe ATM RM1.00
Private/ Privilege/Wealth Banking Card RM0.00 - Waived
c) Interbank ATM funds transfer and repayment to Credit Card & Loan
*RM5,000 and below RM0.00 - Waived
*RM5,000.01 & above RM0.50
d) Interbank ATM mobile phone prepaid top-up RM0.00 - Waived
4 Cirrus/ VISA PLUS ATM Network
 
Description Fee Per Successful Transaction
Transactions within Cirrus/VISA Plus ATM Network worldwide
a) Balance inquiry RM12.00
b) Cash Withdrawal RM12.00

Please visit http://www.uob.com.my for more information.

You may complete your transaction and once you are ready, you can press the door release button located beside the exit.

General

We have implemented a service that enables UOB Debit cardholders to perform overseas cash withdrawals and balance enquiries at any UOB ATM in Singapore, Indonesia and Thailand.

This service was launched on 2 Oct 2008.

Overseas cash withdrawals and balance enquiries can be performed at all UOB ATMs in Singapore, Indonesia and Thailand.

You can use your UOB Debit Card at any UOB ATMs in these participating countries. In order for you to use them, your UOB Debit Card must be linked to either your Savings and Current Account.

You can make cash withdrawals and perform balance enquiries at any UOB ATMs in Singapore, Indonesia or Thailand.

For the time being, Funds Transfers between these countries are not available via UOB ATMs.

You can access your Savings or Current Accounts that are linked to your UOB Debit Card.

This service allows you to perform selected transactions at any UOB ATMs in Singapore, Indonesia and Thailand. Over-the-counter transactions in these participating countries are currently not supported via your UOB Debit Card.

You can use any UOB ATMs in Singapore, Indonesia and Thailand.

This service is automatically enabled for all UOB Debit cardholders in the participating countries. There is no need for you to specifically apply for this service.

The same cash withdrawal limit applies when you are using your UOB Debit Card overseas. For example: if your current cash withdrawal limit is RM3,000 per day, then this limit will apply whenever you use your UOB Debit Card in Singapore, Indonesia and Thailand.

The same withdrawal limit applies overseas as when you use your UOB Debit Card in Malaysia. This limit is designed to control your exposure in case of fraudulent transactions.

The same cash withdrawal limit applies when you are overseas i.e. you can still withdraw up to RM5,000 per account or up to RM8,000 per UOB Debit Card.

You may view the foreign and home currency withdrawal details in your statement of accounts.

Your account available balance will be printed on the ATM receipt issued when you perform a cash withdrawal.

There is no transaction fee for using this service.

You may withdraw any amount that you require subject to your daily cash withdrawal limit and the cash available in the your savings and/or current account that linked to the UOB Debit Card.

Balance enquiry transactions at overseas UOB ATMs are provided free of charge.

All transactions will be displayed in English at all UOB ATMs in Singapore, Indonesia or Thailand.

The PIN Change function can only be used at UOB ATMs in Malaysia.

UOB is committed to providing a secure ATM network. We have implemented various security measure to ensure that your ATM transactions are secure.

Some examples of precautionary measures which you should observe:

a. Always shield the PIN pad when you are entering your PIN

b. Ensure that there are no suspicious articles affixed to the debit card insertion slot

c. Never write your PIN on your UOB Debit Card

d. Do not disclose your PIN to anyone

If you lose your UOB Debit Card while traveling, please contact UOB Phone Banking at 603-26128 121 immediately to report your lost card.

Replacement UOB Debit Cards can only be issued in Malaysia. You can visit any UOB branches in Malaysia to request for a replacement card.

You will need to request for a replacement card in UOB Malaysia.

If you encounter any problems when using your UOB Debit Card while overseas, please contact UOB Phone Banking at 603-26128 121 to report your case. Alternatively, you may also contact us when you return to Malaysia.

The turnaround time for settling inter-country cash discrepancies is about 2 weeks.

Yes, you can continue to withdraw cash from non-UOB ATMs bearing the CIRRUS, PLUS and MEPS logo.

We have an extensive ATM network in the region.

a. Singapore: 583 ATMs

b. Indonesia: 132 ATMs

c. Thailand: 339 ATMs

Yes, you can enjoy free cash withdrawals from all UOB ATMs in Malaysia regardless of the number of cash withdrawals.

Yes, you can make cash advances at any UOB ATMs overseas subject to the available balance in your credit card account.