FAQs

To register for Personal Internet Banking online, you need to have the following:

• A registered mobile number with bank to receive SMS-OTP
• Credit/Debit Card number with PIN

To apply for full access for all transactions available in PIB, please complete the PIB Information Update Form and send the original copy back to us. You can get the form here.

You can retrieve your Username and/or reset your password online by clicking on the "Forgot Username/Password" link on the screen. You must have following information before proceeding:

• A registered mobile number with bank to receive SMS-OTP
• Credit/Debit Card number with PIN

Our recommended system setup for accessing UOB Personal Internet Banking is as follows:

• PC configuration:
• With Internet connection
• Windows XP, Windows 7, Windows 8, Windows 8.1
• Best viewed using these web browsers:
• Internet Explorer 10.0/11.0, Google Chrome 51 or above
  
  
• Macintosh configuration:
• Mac (Lion), Mac (Mountain Lion), Mac (Mavericks), Mac (Yosemite)
• With Internet connection
• Best viewed using these web browsers:
• Safari 10, Google Chrome
  
  
• iPhone & iPad configuration
• iOS 8 or above
• Best viewed using these web browsers:
• Safari, Google Chrome
  
  
• Android devices configuration
  • Android OS 4.4.2 browser

If you encounter such error, please upgrade your web browser to view the Personal Internet Banking page.

Never login using any link sent to you either via SMS or emails. Always type www.uob.com.my to login.

Fraudsters always send phishing links to victims using to collect their personal data. Find out more about online security here.

You may contact any of our UOB Branch or our 24-hour Contact Centre at:

You can also find our Contact Centre numbers at the back of your UOB Card or in your monthly statements.

You can only have one (1) Username for Personal Internet Banking.

You are not allowed to change the Username that you have created.

However you are allowed to change the Password and Secret Word online after you login to your PIB account.

You can be reminded of your Username and/or reset your password online by clicking on the "Forgot Username/Password" link on the screen. You must have following information before proceeding:

• A registered mobile number with bank to receive SMS-OTP
• Credit/Debit Card number with PIN

A Secret Word is an additional security measure to verify that you are logging into the authentic UOB Personal Internet Banking site.

Once you have entered your valid Username, your Secret Word will be displayed. If you do not see the Secret Word you created, you have either entered the wrong Username or you have entered a fake website.

Find out more about our Security Features here.

There are several possibilities why you are unable to receive your SMS-OTP:

• You are located at an out-of-coverage area. Please check your mobile service coverage before requesting for another SMS-OTP.
  
  
• Your mobile service network is congested or under maintenance during the time when you request for SMS-OTP.
  
  
• You have recently change your mobile number but have yet to update our database. Please update your new mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.
  
  
• Your mobile phone SMS inbox is full and unable to receive further SMS-OTP. Please house-keep your SMS inbox before requesting for a new SMS-OTP

Your mobile number must be registered with UOB in order to receive an SMS-OTP. To request for an SMS-OTP, please click on the “Request TAC” button in the PIB screen.

To register your mobile number for SMS-OTP, please update your mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.

If you have changed your mobile number, please update your new mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.

The four letters  in front of the SMS-OTP numbers is an added security measure to ensure that you only enter the SMS-OTP that matches what is requested for on the screen.

Do not enter the SMS-OTP into any PIB screen if the four letters in your mobile do not match with the four letters on the screen.

Your privacy and security is always our priority when you login to Personal Internet Banking.

Therefore, we enforce privacy protection controlled system designed to ensure the highest security standards and confidentiality.

Click here for more information on how to safeguard your information.

UOB Personal Internet Banking will automatically log you out if you are idle for more than 30 minutes.

Once you have entered your valid Username, your Secret Word will be displayed. If you do not see the Secret Word you created, you have either entered a wrong Username or you have entered a fake website.

We will send you SMS notification for every successful financial transaction. If you received a notification but did not perform any transaction, please contact our 24-hour Contact Centre at:

Click here for more information on how to safeguard your information.