FAQs

To apply for full access for all transactions available in PIB, please complete the PIB Information Update Form and send the original copy back to us. You can get the form here.

You may reset your password at our branches or at our Automated Teller Machines (ATM) after office hours. 

Banking Hours:
Monday to Friday: 9.30 am - 4.00 pm

Self-Service Banking (ATM) Hours:
Monday to Sunday: 6.00 am - 12.00 midnight

Our recommended system setup for accessing UOB Personal Internet Banking is as follows:

• PC configuration:
• With Internet connection
• Windows XP, Windows 7, Windows 8, Windows 8.1
• Best viewed using these web browsers:
• Internet Explorer 10.0/11.0, Google Chrome 51 or above
  
  
• Macintosh configuration:
• Mac (Lion), Mac (Mountain Lion), Mac (Mavericks), Mac (Yosemite)
• With Internet connection
• Best viewed using these web browsers:
• Safari 10, Google Chrome
  
  
• iPhone & iPad configuration
• iOS 8 or above
• Best viewed using these web browsers:
• Safari, Google Chrome
  
  
• Android devices configuration
  • Android OS 4.4.2 browser

If you encounter such error, please upgrade your web browser to view the Personal Internet Banking page.

Never login using any link sent to you either via SMS or emails. Always type www.uob.com.my to login.

Fraudsters always send phishing links to victims using to collect their personal data. Find out more about online security here.

You may contact any of our UOB Branch or our 24-hour Contact Centre at:

You can also find our Contact Centre numbers at the back of your UOB Card or in your monthly statements.

UOB Personal Internet Banking (PIB) runs on these web browsers:

Please refer the below for the supported web browsers version:

• Google Chrome - Version 106 and above
• Mozilla Firefox - Version 106 and above
• Microsoft Edge - Version 106 and above
• Apple Safari - Version 15 and above

The browser update notification will only prompt when you visit UOB Personal Internet Banking (PIB).

We’re committed to maintaining the highest security standards for our online banking services. We recommend that you use the latest supported web browsers version to ensure that you are protected against potential cyber threats, as an outdated browser no longer receives any security updates from the respective web browser providers.

Unfortunately, you will not be able to use Personal Internet Banking (PIB) if your browser does not meet the minimum supported version. As such, you are strongly encouraged to update your web browser to avoid any interruption. Alternatively, you may login to UOB TMRW app to view your account summary.

Reminder: In our continuous effort to combat the rise in fraud, we recommend that you use the latest supported web browsers version to ensure that you are protected against potential cyber threats, as an outdated browser is no longer receiving any security updates from the respective web browser providers.

You will need to go to ‘Settings’ or ‘Help’ on your web browser and select ‘About Browser’. There should be an option for you to update your browser version.

Note: If you need to update your browser, please refer to the guide issued by your web browser provider.

You can only have one (1) Username for Personal Internet Banking.

You are not allowed to change the Username that you have created.

However you are allowed to change the Password and Secret Word online after you login to your PIB account.

You may reset your password at our branches or at our Automated Teller Machines (ATM) after office hours.

Banking Hours:
Monday to Friday: 9.30 am - 4.00 pm

Self-Service Banking (ATM) Hours:
Monday to Sunday: 6.00 am - 12.00 midnight

A Secret Word is an additional security measure to verify that you are logging into the authentic UOB Personal Internet Banking site.

Once you have entered your valid Username, your Secret Word will be displayed. If you do not see the Secret Word you created, you have either entered the wrong Username or you have entered a fake website.

Find out more about our Security Features here.

There are several possibilities why you are unable to receive your SMS-OTP:

• You are located at an out-of-coverage area. Please check your mobile service coverage before requesting for another SMS-OTP.
  
  
• Your mobile service network is congested or under maintenance during the time when you request for SMS-OTP.
  
  
• You have recently change your mobile number but have yet to update our database. Please update your new mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.
  
  
• Your mobile phone SMS inbox is full and unable to receive further SMS-OTP. Please house-keep your SMS inbox before requesting for a new SMS-OTP

Your mobile number must be registered with UOB in order to receive an SMS-OTP. To request for an SMS-OTP, please click on the “Request TAC” button in the PIB screen.

To register your mobile number for SMS-OTP, please update your mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.

If you have changed your mobile number, please update your new mobile number via any UOB branch or send us a Personal Internet Banking Information Form here.

The four letters  in front of the SMS-OTP numbers is an added security measure to ensure that you only enter the SMS-OTP that matches what is requested for on the screen.

Do not enter the SMS-OTP into any PIB screen if the four letters in your mobile do not match with the four letters on the screen.

Your privacy and security is always our priority when you login to Personal Internet Banking.

Therefore, we enforce privacy protection controlled system designed to ensure the highest security standards and confidentiality.

Click here for more information on how to safeguard your information.

In line with industry-wide efforts to combat fraud and scam cases, there are 3 enhanced security features that we have introduced to safeguard your personal details. You may experience any one of these features if our security system detects unusual online transactions or suspicious activities in your account.

• On-screen alerts to review and validate your online banking requests like fund transfers. This is to ensure you are transferring money to the right person.
• Additional authentication via email One-Time Password (OTP) to prevent fraudsters from impersonating you to perform unauthorised transactions.
• Rejection of transaction or log in request if we detect any suspicious online transaction or account activities If you experience this, kindly follow the instructions on your screen and contact UOB 24/7 Fraud Hotline immediately for assistance.

The on-screen alerts would provide you an opportunity to review and validate the payee details you have entered so that you are transferring funds to a known and trusted recipient. This minimise the likelihood of sending money to unintended person and you will also have the option to cancel any request that you would like to reconsider.

Email One-Time Password (OTP) is a security feature we added to prevent fraudsters from impersonating you to perform unauthorised transactions. If we detect an unusual online transaction, you will need to verify your identity via email OTP to authorise the transaction.

How email OTP authentication works:

Step 1 - You will receive an on-screen alert that your transaction requires additional authentication with email OTP.

Step 2 - Obtain the email OTP sent by UOB Malaysia to your registered email address with the bank and enter the OTP as requested on your screen.

Step 3 - The OTP is validated and your transaction is now complete.

Log in to UOB Personal Internet Banking (PIB), select “My Profile”, and update your email under “Personal Details”. This feature is currently not available on UOB TMRW app.

Email OTP authentication is required for selected transactions performed in UOB TMRW app and UOB Personal Internet Banking (PIB). If you receive an on-screen alert informing you that you do not have a registered email address with us, follow the instructions on your screen and call our 24-Hour Contact Centre at 03-2612 8121 for assistance.

You may also check your spam folder, and if you believe you did not receive the email OTP , kindly call our 24-Hour Contact Centre at 03-2612 8121 for assistance.

Yes, UOB Access (Secure PIN) is required to authenticate your online banking transactions. Email OTP is an additional layer of authentication for selected transactions. This safeguards you from any unauthorised transaction.

This additional safeguard has been put in place to ensure your banking is safe and secure. If we detect any unusual activity or suspect your account has been compromised, you will be logged out of UOB TMRW or UOB Personal Internet Banking (PIB) and your online banking access will be temporarily restricted. Kindly contact our 24/7 Fraud Hotline at 03-2612 8100 for assistance and our officers will guide you on how to regain your online banking access securely.

This additional safeguard has been put in place to ensure your banking is safe and secure. If we detect any unusual activity or suspect your account has been compromised, your online banking transaction on UOB TMRW or PIB will not be processed. Kindly contact our 24/7 Fraud Hotline at 03-2612 8100 for assistance.

We will still attempt to give you a call within 48 hours even if you do not call the 24/7 Fraud Hotline as we would like to help you regain your online banking access and minimise disruption to your online banking activities.

The resolution time varies on a case to case basis. Please call our 24/7 Fraud Hotline and our officers will be able to advise you accordingly.

Please contact our 24/7 Fraud Hotline at 03-2612 8100 for urgent assistance and our officers will guide you on how to regain your online banking access securely.

We would like to help you regain your online banking access so that you can continue to perform your online banking activities conveniently from wherever you are. You can expect a call from us within 48 hours, even if you are unable to contact our 24/7 Fraud Hotline immediately.

If you feel the call you receive is not a genuine call from UOB Malaysia Fraud Hotline, you may hang up and call our UOB Malaysia 24/7 Fraud Hotline at 03-2612 8100 for further assistance.

Call our 24/7 Fraud Hotline at 03-2612 8100 for immediate assistance. As a reminder, UOB will never direct you to a website asking for your personal banking details including OTP or Card PIN. Do not click on links in SMSes or emails that you are not expecting.

Click here to learn more.

UOB Personal Internet Banking will automatically log you out if you are idle for more than 30 minutes.

Once you have entered your valid Username, your Secret Word will be displayed. If you do not see the Secret Word you created, you have either entered a wrong Username or you have entered a fake website.

We will send you SMS notification for every successful financial transaction. If you received a notification but did not perform any transaction, please contact our 24-hour Contact Centre at:

Click here for more information on how to safeguard your information.

The increase in scam cases reveals how scammers are able to hijack your banking account and perform unauthorised transactions when they access your phone or when they use scare tactics to convince victims to make authorised payments under duress.

From 1 July 2024 onwards, any increase to your transaction limits for online banking will only be effective after 12 hours (12-hour cooling off period). This serves as an extra layer of security to prevent large sums of money being transferred out from your account(s) immediately if the transaction limit increase was performed by fraudsters.

However, if you are looking to reduce your existing transaction limits, it will take effect immediately.

• New request to increase your transaction limits: Once we receive a new request, a SMS notification will be sent to your registered mobile number with us. If you receive an SMS regarding this but did not perform the request, kindly contact our 24-hour Contact Centre immediately.
• Request to increase transaction limit during the 12-hour cooling-off period: If you have an ongoing request to increase your limit, any new changes to increase your transaction limit will overwrite your ongoing request. This new change will only take effect after 12 hours. However, if you are looking to reduce your existing transaction limits, it will take effect immediately.

Yes, you can still perform transactions that are within your existing transaction limits during this period.

If you need to make a transaction above your limit immediately during banking operating hours, visit any UOB branch in person to perform the transaction over the counter.

We recommend that you review and update your transaction limits periodically as transaction limits give you a greater control over how your money moves out of your bank account(s). Based on your preference and banking needs, you can set transaction limits that are higher or lower than the default limits set by us.

You can review and update your existing transaction limits either on UOB TMRW app or UOB Personal Internet Banking website.

For UOB TMRW app, select "Services" followed by "Transaction limits". For UOB Personal Internet Banking, select "Transaction limits" under your name on UOB Personal Internet Banking website.

To review and update transaction limits for E-commerce/FPX, you can perform these updates on UOB Personal Internet Banking website only.