Safeguard your online banking activities from malware scams

Apps downloaded outside official app stores may contain malware and misuse permission settings in Android devices, allowing scammers to take control of your device, monitor your activities, steal personal details, and even make unauthorised transaction, compromising your banking information. This new security feature is to ensure a safe and secure banking experience, in line with industry wide efforts to combat financial scams caused by malware.

We value your privacy. Rest assured, the UOB TMRW app does not monitor your phone activities nor collect or store any personal data.

No, the security feature impacts only Android users.

No, your access to UOB TMRW app will remain restricted until you uninstall (recommended option) or turn off accessibility permissions for the detected app(s).

This is to mitigate the risk of malware attacks from potentially malicious apps which are commonly downloaded outside official app stores. However, if you are certain and trust that the mentioned app is safe, you may turn off its accessibility permission.

You will be brought to the settings directly based on the option you select. Once you have completed the action, simply relaunch the UOB TMRW app to continue with your banking.

Refer to the step-by-step guide above for help.

Official app stores will review all their apps to ensure it meets their guidelines before it's published on their app store, this includes a security review. This reduces the risk of installing potentially harmful apps in your device, which may compromise your banking information.

Close and reopen the UOB TMRW app. If the issue persists, ensure all relevant permissions are turned off and try again.

If you trust these apps, you can turn off their accessibility permissions to prevent repeated on-screen alerts while trying to use the UOB TMRW app. You can follow these steps (steps may vary by phone model).

For Samsung:

1. Open Settings > Accessibility.
2. Tap Installed services.
3. Select the app and turn off accessibility permissions.

For Huawei:

1. Open Settings > Accessibility features > Accessibility.
2. Tap Installed services.
3. Select the app and disable accessibility permissions.

For Xiaomi:

1. Open Settings > Additional settings > Accessibility.
2. Tap Installed services.
3. Select the app and disable accessibility permissions.

For Android devices in general:

1. Go to Settings > Accessibility.
2. Select Installed apps or Installed Services (depending on your device).
3. Turn off Accessibility permissions.

As malware scam evolve, so do too our security features. These features are essential to keep you safe from malware scams. Rest assured, the UOB TMRW app does not monitor your phone activities nor collect or store any personal data.