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How to activate your card and set your 6-digit PIN?
Method 1: UOB TMRW app
- Sign in to your UOB TMRW app
- Select your card on "Accounts"
- Tap on "Activate now" under "Services" and set your new 6-digit PIN
Method 2: Personal Internet Banking (PIB)
- Log in to UOB Personal Internet Banking via www.uob.com.my
- Go to “Account Services” > “Manage Cards” > Select your card > Click “PIN Reset”
- Set your new 6-digit PIN
Method 3: Interactive Voice Response (IVR)
(for new/replacement1 cards)
- Call the PIN creation hotline at 03-2612 8111 using your mobile number registered with UOB
- Key in your card number, card expiry date and date of birth
- Key in the One-Time-Password (OTP) received via SMS
- Set your new 6-digit PIN
1Replacement card is issued when your existing card is lost, stolen or damaged. It will have a different card number for security reasons.
2Renewal card is issued when the expiry date of your existing card is approaching. It will have the same card number but with a new CVV.
FAQ
What is a PIN?
A Personal Identification Number (PIN) is a secret 6-digit code that is created by cardmembers to prove they are the rightful owner of the card.
How do I make payments at a point-of-sale terminal?
Tap your card on or insert your card into the terminal. For contactless transactions above RM250, you will be prompted to key in your 6-digit PIN.
What happens if I enter the wrong PIN?
You will be allowed several attempts before your PIN is blocked. Limited PIN attempts protect you against the possibility of a criminal using your card. If your PIN gets blocked, set a new PIN by following the steps above via UOB TMRW app or Personal Internet Banking (PIB).
What happens if I forget my PIN? Can I change my PIN?
You can set a new PIN by following the steps above via UOB TMRW app or Personal Internal Banking (PIB).
Will I need to use my PIN when making card transactions online?
No, you do not need to use your PIN for card transactions online.
Do I use the same PIN to make payment at a point-of sale and to withdraw cash at ATMs?
Yes. Each card will only have one PIN, which is used for payments and cash withdrawals.
How do I keep my PIN secure?
It is very important that you keep your PIN safe to be protected against fraud. Ensure your PIN is not easy to guess by avoiding common numbers such as your date of birth, identity card, passport, driving license or contact numbers. Other measures to keep your PIN safe include:
- Do not keep a written record of your PIN.
- Do not allow another person to see your PIN when you enter it or if it is displayed.
- Do not keep your PIN in a form that can be readily identified as a PIN.
- Do not disclose your PIN to any other person (including persons in apparent authority, family members or spouse).
- Do not negligently or recklessly disclose your PIN.
- Notify us immediately if you become aware that your PIN has become known to someone else.
- Ensure any supplementary cardmembers keep their PIN secure as set out above.
What is the limit of contactless transactions?
The limit of contactless transactions is capped at RM250 per transaction. If the amount transacted is above RM250, you are required to enter your PIN to complete the transaction. Nonetheless, if your contactless transaction is rejected or fails, you will be required to insert your card and enter your PIN to complete the transaction.
Could I unknowingly make a purchase if I walk past a contactless reader?
A contactless card must be very close to the contactless reader to work. Your contactless card will only work when the card is within 4cm of the card reader. Furthermore, the reader needs to be enabled by the cashier and this will only happen when the cashier initiates a transaction at the terminal to accept payment. If the contactless reader is not processing a transaction, it will not read any contactless card presented in front of it by mistake.
What happens if I accidentally tap my card twice on the contactless reader?
The contactless terminal can only process one transaction at a time. Even if the contactless card is accidentally tapped more than once, you will only get billed once for the transaction.
I do not wish to have the contactless function on my card, can I disable it?
Yes. You may contact us and request to disable this function.
Safety Tips
Your UOB Card offers a world of convenience, but it can be subjected to scams and theft.
Prevent this by safeguarding your UOB Card and PIN at all times.
Beware of scams.
Do not fall victim to phone scams. Never transfer money to any unknown party. Do not divulge PIN details to anyone.
No common numbers.
Do not use common numbers like your date of birth, identity card, passport, driving license or contact numbers when choosing a PIN.
Don't write. Remember.
Never write down your PIN on anything that is kept in close proximity with your card, including the back of your card.
Helpful Resources
Contact Centre
If you need further assistance, please call our 24-hour
UOB Contact Centre.
Kuala Lumpur +603 26128 121
Penang +604 2401 121
Johor Bahru +607 2881 121
Kuching +6082 287 121
Kota Kinabalu +6088 477 121
Cardmember Agreement
For the full UOB Visa/Mastercard Cardmember Agreement,
click here.
Terms and Conditions
For the full UOB Credit Card terms and conditions, click here.
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