IMPORTANT NOTICE: SERVICE INTERRUPTION ON CITI AND UOB ACCOUNTS/ PRODUCTS AND SERVICES

    CITIBANK PRODUCTS AND SERVICES

     

    Please be informed that we will commence the migration of Citibank Malaysia’s Consumer Banking business progressively to UOB Malaysia from 14 July 2023 to 16 July 2023.

    To enable you to plan ahead of the migration period, please take note of the service interruption that will be impacting the following services:

    From To Impacted services
    Thursday
    13 July 2023
    4:00 p.m.    		 Sunday
    16 July 2023
    5:00 p.m.
    • Cheque Deposit Machines at former Citi branches*
    Friday
    14 July 2023
    7:00 p.m.
    • Automated Teller Machines (ATMs) and Cash Deposit Machines at former Citi branches*
    Friday
    14 July 2023
    8:00 p.m.
    • Citi Debit Card:
      • ATM local and overseas cash withdrawals
      • Local and overseas retail transactions
      • Recurring payments (direct debit / standing instructions)

    • Citi Credit Card:
      • ATM local and overseas cash withdrawals
      • Monthly card payments

    • Citi Mortgage/Personal Loan: Monthly instalment payments
    Tuesday
    18 July 2023
    11:00 a.m.
    • Citi Debit/Credit Card:
      • ATM cash withdrawals at overseas Citi branches
    Friday
    14 July 2023
    8:00 p.m.    		 Nil
    • Discontinuation of Citibank Online and Citi Mobile® app access, including transaction alerts / eAdvice

      Note:       All historical e-Statements will no longer be available from 14 July 2023, 8:00 p.m. Please do download and save your e-Statements if you require them for self-record keeping purposes.

    • From 17 July 2023 onwards, start using online banking via UOB TMRW app or UOB Personal Internet Banking.
    Sunday
    16 June 2023    		 Monday
    17 July 2023
    • Citibank Retail Bonds temporary trade suspension:
      • Interbank transfer of investment holding(s)
    Tuesday
    11 July 2023
    • Citibank Retail Bonds temporary trade suspension:
      • Subscription
      • Redemption
    Trade to resume after 17 July 2023.
    Any corporate action during the temporary trade suspension period will be processed after 17 July 2023.
    Friday
    16 June 2023    		 Wednesday
    19 July 2023
    • Citibank Unit Trusts temporary trade suspension:
      • Interbank transfer of investment holding(s)
      • Inter-fund house switching
      • EPF subscription.
    Wednesday
    12 July 2023
    • Citibank Unit Trusts temporary trade suspension:
      • Subscription
      • Redemption
      • Cooling-off
      • Intra-fund house switching.
    Trade to resume after 19 July 2023.
    Any corporate action during the temporary trade suspension period will be processed after 19 July 2023.

    *Former Citi branches, now known as UOB listed here.

    We apologise for any inconvenience caused and should you require any assistance, please call CitiPhone at 03-23830000.


     

    UOB PRODUCTS AND SERVICES

     

    As part of the migration of Citibank Malaysia’s Consumer Banking business to UOB Malaysia, existing UOB customers may face service interruption and/or downtime from 16 July 2023 to 18 July 2023.

    To enable you to plan ahead of the migration period, please take note of the service interruption that will be impacting the following services:

    From To Impacted services
    Sunday
    16 July 2023
    6:00 a.m.    		 Sunday
    16 July 2023
    2:00 p.m.
    • UOB Debit Card:
      • ATM local and overseas cash withdrawals
      • Local and overseas retail transactions

    • UOB Credit Card:
      • ATM local and overseas cash withdrawals
    Sunday
    16 July 2023
    5:00 p.m.
    • Automated Teller Machines (ATMs) and Cash Deposit Machines at UOB branches
    • UOB Personal Internet Banking
    • UOB Infinity
    • UOB TMRW app
    Monday
    17 July 2023
    • UOB Retail Bond temporary trade suspension:
      All investment transactions
    Trade to resume after 17 July 2023.
    Any corporate action during the temporary trade suspension period will be processed after 17 July 2023.
    Monday
    17 July 2023    		 Wednesday
    19 July 2023
    • UOB Unit Trusts temporary trade suspension:
      All investment transactions
    Trade to resume after 19 July 2023.
    Any corporate action during the temporary trade suspension period will be processed after 19 July 2023.

    We apologise for any inconvenience caused and should you require any assistance, please call UOB Contact Centre at 03-2612 8121.

     

    With effect from 1 November 2022, Citibank Berhad [Registration No. 199401011410 (297089-M)] has transferred ownership of its consumer banking business to United Overseas Bank (Malaysia) Bhd [Registration No. 199301017069 (271809-K)] ("UOB").
    UOB is the provider of "Citi" branded consumer banking products in Malaysia and Citibank Berhad is providing certain services in respect of those products.

    The trademarks "Citi", "Citibank", "Citigroup", the Arc design and all similar trademarks and derivations thereof are used temporarily under license by UOB from Citigroup Inc and related group entities.

     

    cdt